This company doesn't care or respect their drivers! So that's probably why they have TERRIBLE service! Smh. GO INSTACART!

Let's say you pick up a grocery run. The pay says $6. The customer lives near one Target store but is having you shop at a different Target farther away. You spend at least an hour or more doing their order because one run alone is time consuming with getting to the store, shopping the order, and driving to their house. You use your own car which you have to constantly put gas in to make these grocery runs which deducts from your work money. The gas comes out of your own pocket. Gas prices are awful. You put all of these miles on your car, wear and tare. You risk getting in car accidents as you have to constantly drive. I got hit at a red intersection light. I was stopped but some dumb teenage girl texting while driving hit me. The insurance company cancelled me. They don't want the liability. The customer did not tip (they knew I was in an accident but I was late delivering due to waiting for the cops) so you made $6 and got in an accident, congrats! You can only cash out once a day and they deduct money from you when you cash out. For example, if you got a $3 tip and cashed that out then you would get $2.51. Shipt would take and keep the.49 cents. Then you have to wait until the same time the next day to cash out again. They now have a long stall in when your funds are available. You bust your butt to only get some side money. Shipt pay can be really pathetic. Customers aren't tipping or they tip $2 and change or $3 and change. Many times they don't tip at all. You use your own phone, pay your own phone bill, pay for the car you are using and for the gas that you constantly need to do these runs. You have very small delivery window times. You can't find grocery run offers near you. You have to run to all different cities. You can't find orders back to back lately or near by. You deal with customers who hold themselves on the highest pedestal and are rude. I also had to turn around because my directions were bringing me the wrong way. There was a car tailgating me so I pulled into some random driveway to turn around and got stuck in the snow and had to pay $150 to have a tow truck come rescue me. That run paid $12. People aren't de-icing their driveways or shovelling. A lot of times they keep adding on items to their lists. They don't respond to you...

I am not feeling well. After another day of teaching elem. Kids, I decided to head straight home. I got on my target app and began ordering. Realizing I could just get it delivered rather than pickup sounds like the way to go. My gut told me something was wrong.
The delivery window was 8-9pm est. It was placed/confirm at 6:18pm.
It NEVER CAME.
I kept checking because I hadn't heard much. After 9pm I tried to get in touch with Shipt. Their hold time was crazy and guaranteed under 50min but I was on for well over an hour. The first time it said less than 40min and then mentioned calling a list of stores, including Target, customer service directly to assist. I called Target and the guy said they can't do anything because it's 3rd party. So I went through my confirmation link, from target, and this guy named "Hugh" wouldn't give me clear responses and kept insisting I give it another hour or 2 to deliver. So I tried asking clearer questions, confirming it has been shopped and that it will arrive today 3/6, etc. Hugh insisted it would deliver. Still the run around and just wait. He said he'd transfer me to help, but they're closed in that dept until morning. I emailed Shipt support during that chat time and still have no response. I called twice and tried to chat online with Shipt; you can't get through. I tried chatting through my target confirmation link again and that lady said she can't see any of my info just the order date and I'll have to wait for the Shipt team to come in. Nobody will help or assist from Target nor their acquired company, Shipt. I'm not even able to process a refund or cancel until tomorrow. But that will take up to 7 days and I needed the stuff now.

The lack of care from these 2 companies is a huge red flag. I love Target, but man they messed up royally buying this company out. At 4:46am on 4/8 I received a response to my email: they couldn't make delivery window and rescheduled for this morning 9-10. So unprofessional! I work during the day. Fortunately, I took off because I'm sick, but the principal is that normally I wouldn't be home. Also, I expected it last night with my soup and OTC stuff. I told them it needs to deliver and asked to prices a refund for their Shipt fee.

I love target, do most of my shopping there, and wanted to love shipt. I've been housebound due to illness for some time, and it's been increasingly difficult and then impossible for me to get out and do my own shopping, which I prefer to do. I decided to do the free trial of shipt, but it has been such a frustrating experience with such a lack of communication with them when things have gone wrong during or after the ordering process that I don't think I'll even finish the free trial.

Target is available on live chat but as soon as they know it's something to do with a shipt order they say I have to contact shipt. Shipt claim to have 24/7 support, but every time I have tried their live chat I have waited and waited and waited and nobody ever came on except for once when, after waiting for ages, they seemed to be paying no attention to my query and then lost the connection. Sending them an email, I had to wait until the next day to get a reply when I had an urgent question about an order I was trying to place.

There is a real problem with target apparently merging a part of shipt onto their own website. All sorts of weird things have happened when I have tried to order. The first time it said that the current day was the day after and the next day was today. I tried to find out what on earth that meant because the dates were backwards but I couldn't after much wasted time in trying to contact shipt, so I took a chance and guessed, which I didn't like doing. Then tonight I tried ordering twice and ended up cancelling twice because both times the delivery time changed by several hours suddenly after I clicked on place order, and there was no way to go in and change the time that I could see. Cancelling the first order resulted in some items not being available on the second attempt. Also, since I couldn't get same day delivery and was going to have to wait for 2 days, a special offer that I hadn't been aware of until placing the orders was due to expire on the night of ordering and wasn't going to be available by the time they were going to deliver, so I would have had to pay full price.

I did have only one delivery, and it didn't go too badly. In fact the shopper arrived probably about an hour to 1 1/2 hours or so after I'd ordered, earlier than I'd expected, and that was great because by then it was very late and I was tired and didn't want to stay up waiting, but the shopper got me the wrong, smaller, size of an item in multiples and I was charged for the larger size, which was almost double. Target resolved the issue satisfactorily, but it did require 2 phone calls and at least 1/2 hour of wasted time.

I don't like amazon much, so I hate to say this, but amazon fresh has provided a much better experience over all.

Update - on 16 March I tried again. On that occasion, after I had placed the order, which gave me a delivery window of 6 - 7pm that same day before I clicked on place order, the delivery window changed to 1 - 2am the next day. I had already had that happen twice before (the delivery window changing to hours ahead) and had cancelled the orders, but this time I didn't cancel. I did, however, once again try to get shipt on live chat about this issue, and as before I waited and waited and waited and no one ever came. I then sent them an email, to which to date I have never had a reply. I questioned their always open 24/7 customer service, telling them of my experience, and that shows how much they don't care.

The shopper on that occasion delivered the shopping, probably about 2 hours after the originally stated delivery window, in order pickup bags, which made me wonder who actually even did the shopping because my instructions about the shopping were to some degree ignored. When I looked after the delivery on target.com again, the items I hadn't received but had been partly substituted were still there in the quantities I had ordered and not received.

Since that experience, target, like all of the other big companies I have tried to shop online with, have been out of stock of virtually everything, due to the stupid panic buyers who have caused the shortages themselves by their own selfish panic buying. Without idiots like that creating the shortages in the first place, and then other people following suit when it became so difficult to get hold of essentials that they also felt a need to do the same when they could get some stock, there would be plenty for everyone. I probably won't even be able to try shipt same day delivery again during my free trial because of this, even if I wanted to. I much prefer to do my shopping myself, but for me right now, and other people in the same situation, I need some sort of home delivery. It's not because I can't be bothered or am too lazy or something, it's a real need because I am physically unable to do it myself, and the selfish and stupid panic buyers have made it extremely difficult and often impossible for me and people like me to get this sort of assistance.

Update - 26 March - I thought I'd give this one more try before giving up on it. I ordered about 7 or 8 different products last night for delivery today. Once again there was that big difference in times. It looks like that they are using GMT. I can't imagine why. During the delivery window I received an email saying that they had cancelled the entire order. When I looked on the target website right then, the first item I looked up said there was a larger quantity than I had ordered that was eligible for order pickup today. I didn't look any further than that. I see no point in continuing with shipt. It has not been a very satisfactory experience.

Update - Even though I sent them an email before the end of the free trial to cancel, surprise, surprise, I got an email on 5 April saying thank you for choosing shipt and taking my money for an annual subscription that I had told them I didn't want, so I now have the hassle of disputing it through my bank. Their customer service is non-existent, as is their communication, which are the main reasons I didn't want anything more to do with them. I sent them another email and then thought I would try the live chat again, and it said the wait was likely to be 40 minutes or more, so I was going to send them another message through their contact form, but it wouldn't send my message, it just sat there. As much as target has improved their online shopping experience, that is about as bad as shipt is, and target owns shipt, apparently, so I would have expected a lot better. I

23 May 2029 - For approximately the last month, because of the fiasco created by shipt when they ignored my email cancellation before the end of my free trial, I have not been able to use my target redcard. Target have been blocking me from using it, saying I owe them $99. When I finally got to the bottom of what has happened, which was that eventually shipt refunded the $99 but before that I had got it back from my bank, I immediately sent them a cheque for the $99, which was on 5 May, and they have to date never presented it to the bank and keep claiming they haven't received it and keep blaming it on the post office, or on me, telling me every time I have phoned them about this that the phone call is 'an attempt to collect a debt'. I would have used my bank card to pay and this would have already been sorted by now, weeks ago, but they didn't give me that option. I get things from England on a regular basis that take a lot less time than this to arrive, even in the current situation. I am not about to pay $30 or more to stop payment on a cheque that is only good for 6 months and that is entirely due to shipt's fault. They should take the p out of their name because that describes their service. I did everything right, they did everything wrong, and I'm the one being punished for it. I don't know if and when this is going to end, but I'm so unhappy about the way I have been treated by target, which owns shipt, that I don't know if I even want to continue being a customer of theirs, and I have been one of their best customers for years.

Update - Target finally paid my cheque in on 9 June and unblocked my redcard some time after that, I don't know when, well over a month after I'd posted it to them. I think they should have given me an apology. I don't think it was the post office's fault. Nothing else going to or from me in the US postal system has taken anywhere near that long. I've had mostly normal service, except for deliveries that are erratic and often late in the day. The most I have experienced during this pandemic has been an occasional brief delay once the items have been posted. Almost all delays have been at the companies before they gave the items to the post office. I think my cheque was buried in a pile of paperwork at target that it took that long to get to.