Shipt

I placed an order. It shows as being delivered,
It NEVER came.
I called Shipt, spoke with "Mark", tried to locate the missing order, or get a redelivery.
Mark offered a credit, NOT a redelivery, and REFUSED to connect me with a supervisor.
NOT the first time for a delivery problem.
CANCEL ACCOUNT.,DON'T CONTACT ME.

My guest and I waited 5 hours poolside (5 hours after the deadline) we had received a text before the deadline stating they would be 1 hour late so felt sure they were coming. Then we called them back 5 hours after the deadline. THIS WAS AN. ABSOLUTE JOKE and embarrassment. Please run from this company is you need reputable vendors.

Robb Pair / NYC

After I unpacked the groceries, I realized I was missing an item. It wasn't expensive but I wanted to use it for lunch I was making for friends. When I opened the app to check the receipt, what I learned was much more important. The receipt noted a substitution had been made for chicken breasts. The chicken I ordered was $2.39 / lb. The receipt noted the substitution was $4.39/lb. After closer examination, I noticed the label on the package was $2.39 /lb not $4.39. The label said the pkg of chicken cost $13.65. Shipt charged me $23.27. And, the over charges didn't stop there. When I finished reviewing the store's price vs what Shipt charged, the difference exceeded $50. As a consumer, I shop sales, deals and bargains to stay within a very tight budget. If I need to double-check whether a delivery service is padding the receipt, my next step is to reach out to the government agency in Washington to report the issue and the store that chooses it as a delivery partner. This was only my second delivery from Shipt. It was also my last.

My shopper had completed my order through Target yesterday for $186 and was ready to leave store. There was some error on their computer system so they canceled the order! She called me as she was on hold. I called Shipt, All they could say was Sorry and it would take 10 DAYS to refund my money and the entire order would have to be placed again and re-shopped. Your bank card is charged within 30 seconds of the order being placed from from Target. NEVER AGAIN. Terrible customer service on both ends for a waste of my time, the shoppers and shame on Target for just canceling and Shipt for doing absolutely nothing! Here is the order information Aug 25,2022:
View order
$186.59

#*******191

Returned

I worked for shipt during Covid. Haven't worked for them for a couple years. Then out of the blue I get calls from their customer support saying customers are saying they got notification that the order was delivered but they did not receive. So I was like no not me. Well after 6 calls from them I called back. Found out the orders were in a different state than me. I got an email saying the direct deposit was returned cuz the account was closed. No one has called me back to get this figured out.

I had a sick kid at college and did a shipt order to get them items to stay hydrated. We waited several hours for the scheduled delivery and then last thry rescheduled for several hours llater. Minute

Charge for service then overcharge for products. I am unable to get the sale prices that my store is offering.

I want an answer WHY your courier didn't take my signature since it was mandatory to have a signature to deliver the package with a value above $500, I would also like to know if she left it at my door why didn't she take a picture to prove it your honesty? Now she is claiming to have put it inside the trash bin? That doesn't seem professional to me... I bought it with Best Buy... but you guys are obliged to question your employee so that they can solve my problem. Or you think it's normal for a person not to provide any proof of their delivery, it really scares me to know that a company doesn't have any kind of rules. I'm already tired of this situation, I keep calling to try to solve a situation that you clearly know that the error came from within SHIPT. If you are not responsible for what happened my only alternative will be to go to a TV channel. I have a police report, I have all the calls (with some different versions given by your employee) by phone recorded and I have the image of your delivery person! Consumer rights have to work. So that this does not happen again with the next buyers

We received a gift card from friends while wife had cancer treatments. First, there was no way to check gift card balance. We ended up placing an order which arrived. We tried again with a second order to see if there was any funds remaining. The order got placed but never delivered as shopper could not find address. In addition, we went over the gift card balance by $4 as we could not see balance. Long story short, we had to purchase a second monthly membership to be able to use remaining funds. There seems to be little understanding in regards to customer service. It seems more like a scam to steal money from people trying to bless others. We originally signed up for a trial membership but cancelled after second order as we do not have service locally and we were using on a vacation to celebrate wife's recovery. Shipt really needs a better process to deal with gift cards in terms of showing balance and allowing a canceled membership to stay active until through date like every other service does. Overall, I would avoid this company like the plague.

I purchased a few hours ago and they said before 9pm same day delivery. I thought tomorrow for sure and poof 3 hours after buying its in my hands. Best delivery service ever!

Jewel-Osco uses Shipt to deliver their grocery orders... the first time I had ever heard of them they emailed me saying my delivery might be delivered by 3pm when it was scheduled for 9am... I called the store and had it straightened out... this last time I received a text saying my groceries had been delivered at 8am... I went to check and there were no groceries... I called the store and they said they would resend with a different delivery service... Shipt STOLE MY GROCERIES! I am a disabled senior who depends on grocery delivery. I never received the normal email telling me what I was receiving... I never got a text saying they were on the way... and my food was never delivered. I am now out almost $200 for food I never received. I cannot send you the proof of purchase because I never received the email saying what I was receiving... and there is nothing to send a picture of as nothing was delivered.

Shipt.com has no I-9 Verification. All you need as a Shipt shopper is to provide the following:

Your name
Your address
Your contact phone number
You email
Your Social Security number (which was stolen)
For Direct Deposit - your bank account routing number and account number
A copy of your driver's license
Proof of Insurance for the car you are using, even if it is not in your name.

In New York State, if your Identity is stolen and and you have an online account with the Dept. of Motor Vehicles, the person who stole your identity can request a replacement license with their address. If you have an enhanced driver's license, they can't do that.

At the end of the tax year, you(the ID victim) will get a 1099NEC, showing you earned X amount from Shipt, and you will have to pay tax on that amount. The ID thief makes the money, you pay the taxes.

The other possibility is that someone at Shipt works with ID thieves, sends the money to their bank account knowing that you, the ID theft victim gets the tax bill and splits the money with the ID thief. This is also a way in which big corporations get around the money-laundering laws.; because it looks like a legitimate transaction. When the ID thief lists that address, they use their actual address, so they get the 1099NEC and you get a call from the IRS about unreported income later in the year.

I know this can happen, because it happened to me. I am permanently disabled and I cannot work. I have all the paperwork and the emails that I sent to Shipt and the responses from Shipt.

To protect yourself, get an enhanced license, accepted by the federal government, and if you can get the ID thief's address, you can file a change of address form with USPS, with your name and the corrected address, so any information can be sent to you.

I have had nothing but issues with Shipt any time we have attempted to have a delivery. Today I am trying again because my car broke down. I purchased my membership through target.com in Oct. Of 2021, and am trying to order for same day delivery from target today in Aug. 2022, where it is now showing a $9.99 fee for delivery, or prompting me to purchase the annual membership. I know my membership is active, I know it's still within the year I've paid for, so I contact target. They said the email address doesn't match and I have to contact shipt to change it to match the email from my target account. So even though they matched before, and I have never had a problem before, nor did I change the email on my account, somehow my email address on my shipt account has been changed. I called and they told me they cannot change it over the phone. Since I signed up through target and never got the shipt app or used their website, I don't have an account to log into. I created an account with my correct email address, but there is no way to link it to my shipt membership. When I purchased the membership through target, no membership number of any sort was provided. So now I have absolutely no way to access my membership and they are unable or unwilling to help me! I'm just completely screwed out of the last few months of the membership I paid for. Absolutely will NOT be ever using shipt again and I do not recommend it. Shipt is completely unreliable and seems super scammy considering how they just took my $99 and never provided me with a membership number, then allowed my email address to be changed somehow (hacked?) without my knowledge or consent and no way for me to change it back and retrieve my account.

Never delivered order. Impossible to get refund. They give you the run around for weeks. Avoid at all costs. Fraudulent company

Shipt delivered an expensive Christmas gift for my daughter to the wrong house and then wouldn't help me. Do not use this company!

Worst delivery service EVER! Customer Service is a joke. I placed a Target order that was supposed to be delivered between 2-3 pm. I tracked my order online, which said that it was 'on its way'... it said this for hours. I thought maybe they were just busy, so I waited until 6 pm to call and check on my order. Shipt told me that my order was canceled due to a 'processing' error (no further detail was provided). There was absolutely NO COMMUNICATION about my order being canceled! They told me to call Target and tell them what happened to get a refund. I called Target --- who then told me to call Shipt --- which I did (again). Shipt told me that they would refund my order. I ended up getting a refund FOR ONLY PART OF MY ORDER THAT THEY CANCELED! I am on my 7th phone call to try to find out why I am still being charged for part of my order. Now, after just a few minutes on 'hold' the phone just disconnects. I have called multiple numbers for both Target and Shipt. Keep in mind that Target is parent company of Shipt... DONE WITH BOTH OF THEM!