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I had a Shipt account for my elderly mother. She no longer needs the account. I have tried to cancel this account 4 times online. I was repeately told to call them. I kept receiving a monthly charge for the account even though I requested to cancel the membership. I DID call and got a live chat who sent me to someone, who sent me to someone else. They actually questioned my reason for cancelling. Well... gee, Mom died. OKAY!?
Tip for consumers:
This is NOT the carrier's fault. This is a complaint about the compmpany level.
Products used:
Grocery delivery
We ordered a gift package for $89.99 online. The gift package had steaks along with a variety of other meats and free dessert. What arrived was 4 steaks. Period. That is over $20.00 per steak. Not happy. They refunded me, but there was NO attempt to correct the order. Bye Bye Omaha Steaks!
Products used:
none
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Empty.
There were two occasions. One sevens days earlier. There shopper could find my house and didn't...
Oh no! This definitely isn't the experience we strive for. Can you please send us a Direct Message with your order number so we can make this right? We look forward to hearing from you.