Ship7

Total Set-up
Terrible, terrible and again terrible service
I bought 4000$ worth of goods and 2 cell phones
And they all were lost and i cant locate the package anymore
I really don't advise anyone to deal with this site

I would make a purchase on ebay and googled among several services one for my order. I chose Ship7 because of the possibility of USPS because it is the best cost for my country (Brazil).
I made the purchase and asked to be delivered to the address provided by Ship7. When the item arrived at the company, USPS was no longer available, so I was forced to use FEDEX at twice the price ($ 23 vs $ 42).
Ok, I ended up having to pay.
But the worst situation was to come. Ship7 shipped to my country in the worst possible shipping mode. FEDEX with prepaid tax.

Then the order arrived, Fedex paid the tax, which should be exempt by federal law and now Ship7 is charging me another $ 71.62 for it.
It's like I'm in a restaurant asking for a pea soup and being served shrimp, and I'm obliged to pay for it.
Finally, shipping that should cost $ 23 is about $ 110. The worst possible experience.

I used the service to receive a few items because the borders with my country were closed. Now they are open and I'm going to the US again, so I need to ship the items to myself so I can avoid heavy customs fees in my country.

To my surprise, the help center refused to do so, without any reasonable justification. They say they can't ship to the US, but they do so when returning items or in case of restricted items. So it makes NO SENSE that they refuse to ship domestically. Also, this "rule" wasn't clearly stated anywhere beforehand.

At this point, they are holding my items against my will, because I want to ship them all and pay what I owe them, but absolutely can't.

Suite # is *******

I NEED TO SHIP MY ITEMS TO THE US.

Thank you.

Thiago

Initially my package that has surely arrived several days ago to their UK warehouse was not registered in my mailbox and I got no reply for repeated emails for their customer support. Finally I grew desperate and complained here and on Trustpilot and then things started moving, I got an email from the support, they found my package and dispatched it also in due time.
I think their system and processes are lousy as it hasn't happened to me already in the past few years that a webshop / package service would have had such a delay in communication.

My experience with them was and is VERY BAD.
Would not touch this company with a barge pole.
My package was lost so I ordered a new one, they charged me about 5 times more postal charges then they should have then after the item had shipped told me the original package was there so I told them to return to sender and now they are threatening to charge me for keeping it with them. Also they cannot be reached are not there on weekends to pick up packages and have a rude customer service via email because no one to talk to.

I thought that I would give this company a try instead of MyUS and my first impression is that they are shockingly bad and they rip you off!

One issue is that there is no live chat options with customer service, so everything is via email and they are slow at getting back to you and it seems that English is not their first language thus the replies you get are not put together correctly.

What they also don't mention on their website is that they no longer offer a consolidation/repack service by combining all your packages into one shipment. I was only alerted to this fact when I emailed them advising that there was no option to request a repack service when I was organising for my packages to be sent out. It would have been nice to have known in the first place that they no longer offer this service as I would have used another company that does offer this! I was stuck with using them as all my packages were with them and it would have been a hassle and cost me more for them to send my packages to someone else to ship out for me.

They also state on their website "No hidden fees" which is an absolute lie. I chose the UPS Worldwide Expedited $72.37 option as this was the cheapest option to ship to Australia and when I go to pay for this, I get hit with a $9.03 remote area delivery surcharge on top of the shipping cost which is surprising as my location is listed as metropolitan and not remote. (I live only 10 minutes from the UPS depot). I further checked on the UPS website and my postcode of 3038 is not on the UPS list of remote locations and this was further confirmed with UPS via email, thus they have ripped me off of $9.03. I have never been charged a remote area delivery surcharge when I have used other companies to ship to me, so based on my experience with them, I will not be using them ever again. I now use ShippingXPS which is cheaper, better and has all the services that I require.

Shipping was initially too expensive but they managed to repack my items into a smaller box which reduced the shipping considerably.

I like their DDP option to pay customs duties before delivery, which saves me from a lot of trouble with the postal offices. I didn't even know that it is possible paying the customs before shipping out. Great option

I've shipped with Ship7 couple of times, and they've always provided a rather speedy service. Except one time. But, to be fair, it was DHL's bad (claiming that the package contained Lithium batteries, of which it wasn't true at all). Anyway, it took them a couple of weeks to solve it, but at the end I have received all the goods that i've ordered from the states.

I'll definitely use the service again, however, I'll rather choose FedEX instead of DHL.

Thanks guys,
Sam

They offer the lowest shipping rates if you prefer to ship with their postal economy service. I received four packages with Ship7 so far, and I've faced no major issue during covid times. Cheap and reliable company.

The entire Ship 7 Team operates with complete promptness, accuracy and enthusiasm. They provide updates at every step of the shipment, very methodical and professional regarding shipment security and KYC details.
And their online chats and prompt email replies are excellent, beyond words to describe.
I would highly recommend Ship7 to all who are looking for international shipping of their products or purchases, and all within a decent budget.
Three cheers for Ship 7 from my side, will definitely use the same service in the future too.