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Initially my package that has surely arrived several days ago to their UK warehouse was not registered in my mailbox and I got no reply for repeated emails for their customer support. Finally I grew desperate and complained here and on Trustpilot and then things started moving, I got an email from the support, they found my package and dispatched it also in due time.
I think their system and processes are lousy as it hasn't happened to me already in the past few years that a webshop / package service would have had such a delay in communication.
The company doesn't inspire any confidence!
They received my package from Ebay on my address S7-******* already three working days ago (update is promised within 1 business day on their UK address!) but it still didn't appear in my Mailbox.
Online support is non-existent, it's always offline (!) and I submitted a ticket a day ago and still no reply on that as well.
After reading all the negative reviews here and on Trustpilot I brace myself for the worst - probably I can forget about my package. This company seems to be a big mess and all positive reviews are probably just a fake. Even if they ever revert to me and find my package then I'm also expecting a heavily overcharged shipping.
I just turned to online complaints as a last resort, maybe it helps to get some reply.
Otherwise you should avoid Ship7!
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Dear Robert,
We are really sorry for the inconvenience. Please note that, we are still working on your ticket. Although we do not have any backlog on Receiving and Ship-out orders; we have slight delays on other tickets and warehouse requests.
We expect to answer all inquiries and support requests within 48 hours. Likewise, we expect to complete all tickets for 'Warehouse Requests' such as repacking, inspecting, additional photos etc. within 48-72 hours.
Please follow announcements on https://support.ship7.com on real-time service updates and our schedules.
We assure you we will be working hard to get your positive review too:)
Ship7 Team