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Daniel S.

Contributor Level

Total Points
81

1 Review by Daniel

  • Ship7

12/23/19

I would make a purchase on ebay and googled among several services one for my order. I chose Ship7 because of the possibility of USPS because it is the best cost for my country (Brazil).
I made the purchase and asked to be delivered to the address provided by Ship7. When the item arrived at the company, USPS was no longer available, so I was forced to use FEDEX at twice the price ($ 23 vs $ 42).
Ok, I ended up having to pay.
But the worst situation was to come. Ship7 shipped to my country in the worst possible shipping mode. FEDEX with prepaid tax.

Then the order arrived, Fedex paid the tax, which should be exempt by federal law and now Ship7 is charging me another $ 71.62 for it.
It's like I'm in a restaurant asking for a pea soup and being served shrimp, and I'm obliged to pay for it.
Finally, shipping that should cost $ 23 is about $ 110. The worst possible experience.

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ShipSeven P. – Ship7 Rep

Hi Daniel,

We are so sorry to hear about your experience. We had too many complaints from members very recently regarding DDU (Duties Unpaid) Postal service and we decided to halt that service. We are working hard to restart Postal service. As soon as we assure quality service we will be continuing the service.

On the other hand; the Duties you paid has nothing to do with Ship7, its your local government who is charging Duties and Taxes based on the merchandise value.

We hope this clarifies your question.

Ship7 Team

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