Scammers! Be careful! I have shiped three times with ship7 and all three times one of the items was missing and every time they told me they would ship it in the next shipment but in the end they stole some items I bought! Customer service is crap, I will reply when they want and they never solve the problem, they ask you 10 dollars for each item you want to consolidate in just one shipment, they are thieves! You have to stop them and check the regularity of a thieving company! There are other safer companies for the transport of your purchases, do NOT use this service from ship7, they are scammers!
The company doesn't inspire any confidence!
My package has been delivered to my address S7-******* at the Delaware Address since 22th of December. The surprise till now nothing been added under mailbox in my account while they promise an update within 3 business days!
No online support available, and also till now no response to my ticket (#*******) which been raised since 27th of December!
The company seems in a huge mess, and I do not believe claiming the receiver of an unexpected number of package considered as an excuse.
I have trusted the company service from the number of positive reviews I saw, but the reality seems different. I feel very disappointed, and I am preparing my self to the worst (probably my package got lost!)
I hope at least online complaints can speed up the response and confirm me with the package!
Dear Mahdi,
Sorry for the issue you faced with. It seems like your package delivered to our warehouse after our business hours(Monday to Friday 10:00am-5:00pm). We have no records of receiving this package. Please contact to your seller and ask for the proof of delivery. We can help you by shipping any of your locations with the help of the person who signed for it.
Best,
Ship7 Team
Stay away.
First, they request a shipping charge of $30 for an item that weighs 0.1 lbs, and mark its "billable shipping weight" as one whole pound. They also only offer DHL, FedEx and the likes, and don't offer cheaper and slower shipping options, like the ones offered by Fishifast or Shipto.
Second, they open and inspect your packages, which I find unreasonable.
You can see that other reviewers have also complained about high shipping charges - I should have known better and stayed away. Don't repeat my mistake.
Dear Ygrec,
Sorry to hear your unfortunate experience with Ship7. So to sum up everything and to answer your questions you can see the points below:
1- We do not provide less than 1 lbs weight and each country has its own minimum charge. That is why you might get charged for $30 eventough it is just 0.1 lbs as you say. This is how most of the companies charge you too.
2- We have lots of different services for many different countries and regions. Just to give you some example we are working with SMSA Express, Aramex and our unique Postal Service solution is included in this list. FedEx, DHL, UPS are the major partners and working in Global scale mostly.
3- Opening and inspecting packages are mandatory for us by the laws and regulations. We have to know what we are shipping to any destination. We are giving this information to our carrier partners under safety rules, regulations and international laws. All other companies like us have to do the same. In addition to that we are providing FREE pictures to our customers unlike our competitors.
4- Talking about the high shipping charges is not so objective review. Since we can assure you we are under the average compared to the our competitors.
Please share your contact info with us so we can understand your exact issue and problem. So, we can bring a solution for it.
I like using ship7 Team answer quickly on chat, or mail, they help a lot. The orders arrived
Without delay. Just missing paypal option. I recommend Ship 7 to all looking for international shipping to Portugal. I will use it in the future too.
Excellent customer service. I am happy I found these guys. I will definitely use them again in the future and recommend everyone who is looking for a professional and fairly priced courier company. Highly recommended.
Best forwarding services ever.
Just recently had a problem with the dhl, and you know what, they still want to help me solve it even though they just sent the item, for sure the others wont do the same. And also very responsive.
So its convenience price compare to others, fast service, reliable and high responsibility with customers.
5 stars for you guys keep it up!
Cheers
I tried ship7 after I have faced bad experiences with my previous international forwarder.
All I can say about ship7 that they are a reliable company that provides and extra mile service.
Prompt response, fast processing and reasonable fees.
Highly recommended.
I've been using ship7.com for many years I've shipped to many different countries they've always gotten it there perfectly safely and on time. They give you a nice selection of different shippers and different prices it's an excellent service. Customer service can use a little help, But the end result is has always been good for me.
Great reliable service. They were helpful and got my delivery on board quickly. They also have emailed ship/delivery confirmations which is really convenient. I would recommend and use their service again!
Great reliable service. They were helpful and got my delivery on board quickly. They also have emailed ship/delivery confirmations which is really convenient. I would recommend and use their service again!
Recently used Ship7 for shipping some products that I bought online and I am really amazed by their professional and fast services. I never expected that I will receive my product within 4 days of placing the order. Great work.
I wanted to ship products from the UK and was looking for a shipping service. One of my friends suggested me about Ship7, and I am very much pleased with their services. They delivered the products to me on time, and their shipping rates were also quite cheaper compared to others. Thank you, guys! Highly Recommended.
Few months back one of my friends introduced me to Ship7 and since then I only use this site because of their extraordinary services. The charges they quote are very competitive and above all they offer consolidation of packages. Love using this site.
Hi Wajeeha,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team
I like their DDP option to pay customs duties before delivery, which saves me from a lot of trouble with the postal offices. I didn't even know that it is possible paying the customs before shipping out. Great option
I've shipped with Ship7 couple of times, and they've always provided a rather speedy service. Except one time. But, to be fair, it was DHL's bad (claiming that the package contained Lithium batteries, of which it wasn't true at all). Anyway, it took them a couple of weeks to solve it, but at the end I have received all the goods that i've ordered from the states.
I'll definitely use the service again, however, I'll rather choose FedEX instead of DHL.
Thanks guys,
Sam
It's a scam guys, I've been waiting for my shipment for almost 5 weeks now.
And haven't received it yet. Contacted customer support more than 30-40 times, and they always reply with the classic "warehouse team is still looking for your packages".
Contacted DHL and they've returned the package back to them, but they denied it.
Anyway, I have attached some of the emails as a proof.
My suite number is: S7-215712
My email: samysayed@hotmail.com
They offer the lowest shipping rates if you prefer to ship with their postal economy service. I received four packages with Ship7 so far, and I've faced no major issue during covid times. Cheap and reliable company.
The entire Ship 7 Team operates with complete promptness, accuracy and enthusiasm. They provide updates at every step of the shipment, very methodical and professional regarding shipment security and KYC details.
And their online chats and prompt email replies are excellent, beyond words to describe.
I would highly recommend Ship7 to all who are looking for international shipping of their products or purchases, and all within a decent budget.
Three cheers for Ship 7 from my side, will definitely use the same service in the future too.
It's my first time using Ship7 and i am not disappointed. They are a company worth keeping and go extra miles for their customers. I had a special request that they made possible so I can save money. Thank You Ship7
Ship7 is absolutely AMAZING! I love this store because they offer beautiful, high-quality fabrics that I can't find anywhere else. Plus their staff are awesome which makes the shopping experience fantastic!
I wanted to express my gratitude to the whole team of Ship7. They are all quick to respond and get everything we ask them to accomplished. Satisfied with their shipping service. Would recommend them to others.
Overview
Ship7 has a rating of 3.6 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ship7 most frequently mention customer service and long time. Ship7 ranks 9th among Mail Forwarding sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alessandro,
We are really sorry to hear about the inconvenience caused. Can you let us know your suite number so that we can look into the problem and resolve it as soon as possible.
Ship7 Team