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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Received on time, fits well, nice colour would have liked one back and one navy in the two pack
I ordered a bra, and the experience was easy. I'm very happy with the bra and the price.
It's tighter than I thought it would be. I couldn't wear it the whole day. But it did do a good job holding everything in.
Thanks for leaving your honest feedback about how they fit, Claudia. Should you think you need an exchange, it's FREE and you just have to DM us through this link: http://m.me/shapermint
The site was easy to use. The size chart was spot on. I was able to order what I wanted and it arrived quickly. Very happy.
Service of this company is a-one
Will definitely go to this company if I need any
Other items
Fit is great and very comfortable to wear all day long
I ordered a product that really didn't work for me and customer service was wonderful in helping me pick out the perfect fit. It shipped very fast.
Exceeded my expectations... I love these bras they give you comfortable support and shape. The craftsmanship is excellent and I can't say enough about it.
I had some trouble with shipping, and then the product received was too big. But the customer service team answered all of my questions and sorted everything very quickly and now the correct product is on the way and I am super excited. For the record I was between sizes (big hips small waist) so I ordered the medium. The waist band is too baggy and sags so I'm trying the small. Loved how the pants felt though and not see through at all.
The best! Comfortable, fits well and a great value!
The straps do not stay up. Very annoying but bra a comfortable
I ordered 3 items from Shapermint in my usual size. When they came, the items fit, but were tight and it seemed their size was smaller then what I usually wear, I took a survey and mentioned the size problem and was asked If I wanted to return them. I said no because they did fit even though they were a bit smaller. I was then offered a free replacement of 1 in a larger size by their Customer Service rep and I was thoroughly impressed by their offer and how they wanted to be sure I was happy with my purchases. This company wants their customers to be 100% satisfied and their Reps make sure you are.
Never ordered any clothing online before but ordered this bra and the fit was comfortable and ordering was easy
Unfortunately most of the items I wanted were out of stock.
I tried to return pant and order another size. The person I was dealing with kept saying I'm new. I'm not sure she understood the language. I thought I was going to receive a label for mailing separately.It never came. What I tried to print was difficult to read. I had to pay almost $11
for the return. I was not pleased. The bras I purchased were very comfortable.
Oh, my! This is not the experience that we wanted you to have, Sharon. Allow us to make things right, and provide you the best resolution that we can give. Send us a DM with your order number and email address through this link: http://m.me/shapermint
I purchased one of the black bras. It fits very nice but, during the day I noticed that the strap started to slip off my shoulder. Very frustrating when both began to do it. I have a beige one that I don't think I'll open. Disappointed because I have used the underwear for years and love the product.
Could not get my order to go right. Tried to order the bike shorts, and her my free bra. Your site wouldn't cooperate.
Oh, my! We're so sorry to hear that you're having problems placing your order, Sheryl. Let us help you get those items. Can you message us here, so we can better assist? http://m.me/shapermint
Amazing was so helpful and kind. After getting a size to big they sent me new ones even tho I couldn't send the old ones back.
My experience went well. I purchased the wrong sizw and was afforded an opportunity xchange professionally and efficiently. Although, i like my new bras but i have many ‘True' bras, i was hoping for less of a classic bra and more of a nylon/stretch smooth type with more support.
This cami is awesome, very comfortable and stays put! My only complaint is that I couldn't get it in beige, it was sold out!
Awww! No worries, Linda. We'll have them in stock again in 2-3 weeks! You may always check our website our message us through this link: http://m.me/shapermint
I have a bad back and the suggested garments are hundreds of dollars and last months, and the leggings are never long enough. These fit better, last longer and the leggings go all the way to my ankles! Then there is the customer service which I've used twice, once when the mail lost a parcel and once when a bra didn't work for me, a real quality product. No hassles, No insults, No issues taken care of.
Happy to be of help, Patricia! You'd be a perfect addition to our Brand Ambassador Crew! We'd be pleased to have you as one! Here's where you can sign up: https://shapermint.com/pages/ambassador
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to hear your lovely feedback, Florence. Should you want a FREE exchange, just DM us through this link: http://m.me/shapermint