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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Always happy with the quick and easy checkout process
I took a chance and ordered a bra online. I went by their size calculator and ordered a M plus I ordered the bra with little padding. I received it and immediately tried the bra on. It was too small and flattened my chest. Did not like the bra at all. My return was seamless. The virtual agent was so helpful and very patience with me. I couldn't have asked for a better outcome. Very pleased. I'd recommend buying from Shapermint cause it gives you peace of mind if you need to exchange or return.
They fit well. Very comfortable yet firming. I feel more "dressed up" when I wear these while shopping, socializing, etc.
I love how it smooths out my problem areas. Its very flattering and thankfully it stays in place and doesn't ride up. It fits true to size and is made very well.
Bought two bras and shaper high waist panties I love them! Very comfortable and fit well. Does NOT roll down or ride up. Will purchase more.
Very pleased with return policy received my exchange within a week great fit
The first bra was not a good fit. I wrote a review stating that. Shapermint's customer service contacted me and told me they wanted me to be happy. They listened to what I wanted in a bra and sent me a new one. It was perfect!
Great buy. Comfortable. Does not roll down whether or not you are standing, stretching or even sitting down.
I love it. It doesn't feel uncomfortable. I can wear it all day without feeling out of breath
I ordered the leggins but just too constricting for me. I was pleasantly surprised they sent me another bra in exchange and that they come with extenders.
Not just for the well-endowed. Small chests get support too!
Product delivers! Easy to put on, just PULL up and it's so easy!
The fit is comfortable, and the coverage is just what I hoped for.
I ordered one bra to try out and immediately returned to buy two in each color. The most comfortable bra ever!
I called because I purchased the wrong bra by mistake. I explained my dilemma and the customer service rep handled the problem professionally, efficiently and told me to donate the wrong bra to someone who needed it. Absolutely best of all scenarios!
My purchase was quick and easy! My wife will love these products!
I tried 2 different sizes and both were snugg the second one was a better fit but the bra part needs to be better I use my bra under the camio it doesn't fit right if I don't,
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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