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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Excellent service, great value for money and fast delivery.
What more do you need from a top tool/equipment supplier!
Would recommend to anyone.

Date of experience: October 5, 2018
GB
1 review
0 helpful votes
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A rare company that cares about its product and its customers.
I bought the replacement struts for my Focus tailgate and what a difference they made and with the excellent online video they were easy to fit.

Very impressed.

Date of experience: October 5, 2018
GB
1 review
0 helpful votes
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First class company selling a first class product.
I am really pleased with the product quality of the 10 drawer work bench tool box chest cabinet and the service provided. (Free delivery was a bonus).
I can fully recommend SGS Engineering for all your tool storage requirements.

For information, the specified unit weight for this product is 90 kgs but this does not include the packaging and pallet it is shipped on. The total weight was 110kgs so be prepared for this extra weight.

Date of experience: October 5, 2018
GB
1 review
0 helpful votes
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Brilliant
October 5, 2018

Vary happy with SGS, service was excellent.
Kept well informed about my delivery, I found it a great company to deal with.
Easy and no fuss what more do you want!

Date of experience: October 5, 2018
GB
1 review
0 helpful votes
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Excellent
October 4, 2018

Very happy with my order was kept up to date unit it ended up at my door very highly recommended a*****

Date of experience: October 4, 2018
GB
1 review
0 helpful votes
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Very quick delivery great product and brilliant prices. Will defo use again, very very fast delivery

Date of experience: October 4, 2018
GB
1 review
0 helpful votes
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Great Service
October 1, 2018

Phoned for some advise, spot on. Product I then received was just right for what was needed.
Will definitely use SGS again.

Date of experience: October 1, 2018
Washington
1 review
0 helpful votes
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Ordered a tailgate strut for a japanese imported car arrived within 2 days perfect fit excellent quality and at a very good price excellent value for money

Date of experience: October 1, 2018
GB
1 review
0 helpful votes
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I ordered a gas strut for my Volvo xd70 dog guard
This product (N 235) from sgs engineering was received on time and fantastic value for money.

Date of experience: September 30, 2018
GB
1 review
1 helpful vote
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Quite surprised at the quality for the price when it arrived, very well made and robust. As good as trolley jacks twice the price and more, cannot recommend it enough. Lifts my 2.2 ton Chrysler 300C like a toy. I bought this to replace a generic trolley jack that can be bought in the likes of Aldi & Lidl, that twisted under load and almost wrecked the sump and me.

Same review I put on Trustpilot and Ebay.

Date of experience: September 29, 2018
GB
1 review
0 helpful votes
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Great Service!
September 29, 2018

First time I've use SGS-engineering fantastic service start to finish. Will be using them in the future.

Date of experience: September 29, 2018
GB
1 review
0 helpful votes
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I wanted to upgrade my compressor with a slightly bigger one. After researching online I decided to purchase one from SGS.

Communication was great and it was delivered the following day.

Time will tell, but it looks and feels as sturdy as my old one and it looks like it will give me many years of trouble free service like my old one.

Date of experience: September 29, 2018
GB
1 review
0 helpful votes
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Quality service and product
September 29, 2018

Emailed enquiry was quickly responded to with a return call. Advice provided by SGS on correct tailgate struts, I ordered there and then. Struts arrived next day and thanks to their website video, I had a fully functioning tailgate within 2 minutes.

Date of experience: September 29, 2018
GB
1 review
0 helpful votes
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Wheel Dollies
September 29, 2018

Easy purchase, ordered 3.45 pm Wed, delivered free by 12.30 pm on Thurs. Competitive price and easy to assemble with all bits provided. Which the dollies under the wheels the car is easy to move anywhere around the garage. Would highly recommend.

John B

Date of experience: September 29, 2018
GB
1 review
0 helpful votes
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Brilliant
September 28, 2018

Items arrived very promptly. Extremely well packaged. I would highly recommend SGS, not only for the great prices but the great service.

Date of experience: September 28, 2018
GB
1 review
0 helpful votes
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Gas struts.
September 28, 2018

Brought new gas struts for my SLK, service
Is excellent and delivery prompt, would definitely use again and recommend.

Date of experience: September 28, 2018
GB
1 review
0 helpful votes
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Axle stands
September 28, 2018

Great sturdy axle stands, have used to keep boat and trailer off the ground. Ratchet system makes it easy to adjust the height under the trailer main frame. Having been using solid blocks of wood in the past and could never quite adjust height without the need for wooden wedges. Became a faff to do - with these no problems. Well made and safety pin as well. Top marks.

Date of experience: September 28, 2018
GB
1 review
0 helpful votes
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Good Company
September 28, 2018

Good company to deal with, excellent communications, first class delivery the next day.
Excellent drill brilliant price best available

Date of experience: September 28, 2018
GB
1 review
0 helpful votes
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Excellent service
September 28, 2018

Excellent service, great value for money and delivered next day.
What more do you need from a top tool/equipment supplier!

Date of experience: September 28, 2018
GB
1 review
0 helpful votes
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Updating all my power tools and find them to be very competitive with there prices and the delivery was very quick would definitely be using them again.

Date of experience: September 28, 2018