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The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Excellent service, great value for money and fast delivery.
What more do you need from a top tool/equipment supplier!
Would recommend to anyone.
A rare company that cares about its product and its customers.
I bought the replacement struts for my Focus tailgate and what a difference they made and with the excellent online video they were easy to fit.
Very impressed.
First class company selling a first class product.
I am really pleased with the product quality of the 10 drawer work bench tool box chest cabinet and the service provided. (Free delivery was a bonus).
I can fully recommend SGS Engineering for all your tool storage requirements.
For information, the specified unit weight for this product is 90 kgs but this does not include the packaging and pallet it is shipped on. The total weight was 110kgs so be prepared for this extra weight.
Vary happy with SGS, service was excellent.
Kept well informed about my delivery, I found it a great company to deal with.
Easy and no fuss what more do you want!
Phoned for some advise, spot on. Product I then received was just right for what was needed.
Will definitely use SGS again.
Ordered a tailgate strut for a japanese imported car arrived within 2 days perfect fit excellent quality and at a very good price excellent value for money
I ordered a gas strut for my Volvo xd70 dog guard
This product (N 235) from sgs engineering was received on time and fantastic value for money.
Quite surprised at the quality for the price when it arrived, very well made and robust. As good as trolley jacks twice the price and more, cannot recommend it enough. Lifts my 2.2 ton Chrysler 300C like a toy. I bought this to replace a generic trolley jack that can be bought in the likes of Aldi & Lidl, that twisted under load and almost wrecked the sump and me.
Same review I put on Trustpilot and Ebay.
First time I've use SGS-engineering fantastic service start to finish. Will be using them in the future.
I wanted to upgrade my compressor with a slightly bigger one. After researching online I decided to purchase one from SGS.
Communication was great and it was delivered the following day.
Time will tell, but it looks and feels as sturdy as my old one and it looks like it will give me many years of trouble free service like my old one.
Emailed enquiry was quickly responded to with a return call. Advice provided by SGS on correct tailgate struts, I ordered there and then. Struts arrived next day and thanks to their website video, I had a fully functioning tailgate within 2 minutes.
Easy purchase, ordered 3.45 pm Wed, delivered free by 12.30 pm on Thurs. Competitive price and easy to assemble with all bits provided. Which the dollies under the wheels the car is easy to move anywhere around the garage. Would highly recommend.
John B
Items arrived very promptly. Extremely well packaged. I would highly recommend SGS, not only for the great prices but the great service.
Brought new gas struts for my SLK, service
Is excellent and delivery prompt, would definitely use again and recommend.
Great sturdy axle stands, have used to keep boat and trailer off the ground. Ratchet system makes it easy to adjust the height under the trailer main frame. Having been using solid blocks of wood in the past and could never quite adjust height without the need for wooden wedges. Became a faff to do - with these no problems. Well made and safety pin as well. Top marks.
Good company to deal with, excellent communications, first class delivery the next day.
Excellent drill brilliant price best available
Excellent service, great value for money and delivered next day.
What more do you need from a top tool/equipment supplier!
Updating all my power tools and find them to be very competitive with there prices and the delivery was very quick would definitely be using them again.
Answer: Because they supply good quality products at competitive prices. They are also knowledgeable about the products and service they offer.
Answer: ? Just had a fantastic consumer experience from sgs?
Answer: Cannot be the same company my experience was positive from start to finish
Answer: It says 'Made in China' on the metal plaque on the air receiver tank, so I assume it all comes from there - but it is still a good unit.