Developed in part with a grant from
the National Science Foundation
Review of reviews

Is this your business?
2,206 reviews
Tel: 1-800-222-0324

2,206 Reviews From Our Community

All Reviews

1 review
0 helpful votes

Fast but had problem going back to add more items hopefully I don't get charge double for freight .

1 review
0 helpful votes

When placing order, its quick and easy if and when i have questions customer service is great at answering al of them.

David L.
1 review
0 helpful votes

difficult to navigate when you are not sure how items go together

Such as if you order a bolt it should have the companion washer and nut along with it

Sherri H.
1 review
0 helpful votes

First time ordering. We received the wrong material but the correct material was shipped in an appropriate time.

Norman C.
1 review
0 helpful votes

Thanks for your inquiry concerning whether I rec'd my item which I have used within a day or two finding it a very nice tool for the job.

Eric G.
1 review
0 helpful votes

I think that too many e-mails are sent for each order. One confirmation e-mail is all that is needed. We all receive enough e-mail as it is.

James G.
1 review
0 helpful votes

Difficult time checking out. Sign in not working correctly. Every time you try to check out your cart, it makes you sign in again and again and again before the place order button will activate. Had to make my last purchase as guest

Rick M.
1 review
0 helpful votes

Ordering this was easy and fast and I will order from them again they were very fast and everything and they were Fair price article

David L.
2 reviews
0 helpful votes

I find this website not the most user-friendly, but have been satisfied with the product and service. I have used this company many times.

Bernhardt L.
1 review
0 helpful votes

Small issue with the tracking number, was corrected immediately. Shipping was fast and packaged extremely well. Communication from Mutual Screw was top notch. Very satisfied customer.

Ryan H.
1 review
0 helpful votes

Very pleased with everything. I made a mistake when ordering and sent 1 email back and they had my mistake fixed within a few min.

Bradford L.
1 review
0 helpful votes

Pretty seamless. Just a bit longer delivery time being across the country, but still not out of line. What I needed which is what is important.

Fred G.
1 review
0 helpful votes

Finally found the exact product I was looking for!

Don't understand why my order sat in the NJ USPS Distribution Center for six days. The delivery issue is on them, not the merchant.

Michael G.
1 review
0 helpful votes

Good price and good delivery time but I received the wrong product. The screws I ordered weren't supposed to have washers. The screws I received were the right size and count but had rubber washers so I had to remove the washers from 1000 screws because I needed them for a job on Monday and there wasn't enough time to contact them to exchange the order

John M.
1 review
0 helpful votes

Called and asked if parts were passivated to ASTM 967. Customer service said yes after reviewing this for several minutes. I received the parts with certs and parts were not to correct passivation.

Mario C.
1 review
0 helpful votes

It's great that you accomodate collect shipping and have the option built into the website. Many other businesses refuse to do so.

Michael M.
1 review
0 helpful votes

I was looking for a wood screw that had threads all the way to the head. The picture looked like it was going to but when I received them they were not what i expected. When I talked to the person about the screws they mentioned the finish would be different than the finish I received.

Barbara J.
22 reviews
1 helpful vote

Would be helpful to have a spot for our internal stock number for each part. I used order notes to do this.

Jeffrey S.
1 review
0 helpful votes

The processing and shipping of my order was fine, no complaints there. However, I am very unhappy with the product, very simply, it does not work at all.

1 review
0 helpful votes

Parts was on back order. Was not a rush item but I was not told that it was out of stock till I called to find out why we had not received it yet.

Theresa B.
1 review
0 helpful votes

Not my first order. Will continue to come back. Proceed are great, shipping is fast, products are as expected. Have not had any issues.

Andrii T.
1 review
0 helpful votes

Flat M3 machine screws sold by Global Industrial look so good and smooth, better than competitors'. Would be great if free shipping offered for the orders greater than 100 USD.

Todd P.
1 review
0 helpful votes

Good Prices - Uneventful purchase - Purchased U-bolts in quantity. Needed a few different bolts in small quantity but was not able to purchase them here.

Jared C.
1 review
0 helpful votes

gliche in the shopping card changed prices on multiple items. A $5 part turned into a $102 part.

your shipping costs are terrible too. Fix it. for fasteners, use a USPS flat rate box.

Mike A.
1 review
0 helpful votes

I was very happy with the easy order placement and how promptly the order was processed and placed out on shipment. I received my order sooner than I expected. Thank you for enabling me to execute my repairs sooner than expected!

Customer Questions & Answers

Questions? Get answers from the staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
Post Review