Fast but had problem going back to add more items hopefully I don't get charge double for freight .
When placing order, its quick and easy if and when i have questions customer service is great at answering al of them.
difficult to navigate when you are not sure how items go together
Such as if you order a bolt it should have the companion washer and nut along with it
First time ordering. We received the wrong material but the correct material was shipped in an appropriate time.
Thanks for your inquiry concerning whether I rec'd my item which I have used within a day or two finding it a very nice tool for the job.
I think that too many e-mails are sent for each order. One confirmation e-mail is all that is needed. We all receive enough e-mail as it is.
Difficult time checking out. Sign in not working correctly. Every time you try to check out your cart, it makes you sign in again and again and again before the place order button will activate. Had to make my last purchase as guest
Ordering this was easy and fast and I will order from them again they were very fast and everything and they were Fair price article
I find this website not the most user-friendly, but have been satisfied with the product and service. I have used this company many times.
Small issue with the tracking number, was corrected immediately. Shipping was fast and packaged extremely well. Communication from Mutual Screw was top notch. Very satisfied customer.
Very pleased with everything. I made a mistake when ordering and sent 1 email back and they had my mistake fixed within a few min.
Pretty seamless. Just a bit longer delivery time being across the country, but still not out of line. What I needed which is what is important.
Finally found the exact product I was looking for!
Don't understand why my order sat in the NJ USPS Distribution Center for six days. The delivery issue is on them, not the merchant.
Good price and good delivery time but I received the wrong product. The screws I ordered weren't supposed to have washers. The screws I received were the right size and count but had rubber washers so I had to remove the washers from 1000 screws because I needed them for a job on Monday and there wasn't enough time to contact them to exchange the order
Called and asked if parts were passivated to ASTM 967. Customer service said yes after reviewing this for several minutes. I received the parts with certs and parts were not to correct passivation.
It's great that you accomodate collect shipping and have the option built into the website. Many other businesses refuse to do so.
I was looking for a wood screw that had threads all the way to the head. The picture looked like it was going to but when I received them they were not what i expected. When I talked to the person about the screws they mentioned the finish would be different than the finish I received.
Would be helpful to have a spot for our internal stock number for each part. I used order notes to do this.
The processing and shipping of my order was fine, no complaints there. However, I am very unhappy with the product, very simply, it does not work at all.
Parts was on back order. Was not a rush item but I was not told that it was out of stock till I called to find out why we had not received it yet.
Not my first order. Will continue to come back. Proceed are great, shipping is fast, products are as expected. Have not had any issues.
Flat M3 machine screws sold by Global Industrial look so good and smooth, better than competitors'. Would be great if free shipping offered for the orders greater than 100 USD.
Good Prices - Uneventful purchase - Purchased U-bolts in quantity. Needed a few different bolts in small quantity but was not able to purchase them here.
gliche in the shopping card changed prices on multiple items. A $5 part turned into a $102 part.
your shipping costs are terrible too. Fix it. for fasteners, use a USPS flat rate box.
I was very happy with the easy order placement and how promptly the order was processed and placed out on shipment. I received my order sooner than I expected. Thank you for enabling me to execute my repairs sooner than expected!
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