• MutualScrew & Supply

MutualScrew & Supply

Overview

MutualScrew & Supply has a rating of 4.75 stars from 3,438 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MutualScrew & Supply most frequently mention customer service, tracking number, and delivery time. MutualScrew & Supply ranks 6th among Hardware Store sites.

Positive reviews (last 12 months): 83.3%
Positive
15
Neutral
2
Negative
1

What reviewers want you to know

Positive highlights

  • Easy placement of re-order, and if I need to call customer service, they are wonderful to work with, always helpful.

Critical highlights

No critical highlights yet

How would you rate MutualScrew & Supply?
Top Positive Review

“Gloves”

William F.
3/13/24

It was exactly what I wanted for the winter months. The gloves seem to be very warm,and they feel good.

Top Critical Review

“Nice people, not so nice tape.”

S. B.
6/17/23

Mutual Screw was very good at keeping me up on the delivery. Unfortunately I didn't pay enough attention that the tape I ordered was a closeout. It arrived misshapen and old, as if it had been too hot. Since I only bought one roll and paid almost as much to get it as the tape cost, I'm eating it.

Reviews (3,438)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user robm1069
1 review
0 helpful votes
March 14th, 2024
Verified purchase

I needed materials right away and knew that i can rely on MutualScrew to deliver. Thank you!

Thumbnail of user s.b16
1 review
0 helpful votes
June 17th, 2023
Verified purchase

Mutual Screw was very good at keeping me up on the delivery. Unfortunately I didn't pay enough attention that the tape I ordered was a closeout. It arrived misshapen and old, as if it had been too hot. Since I only bought one roll and paid almost as much to get it as the tape cost, I'm eating it.

Thumbnail of user williamf2618
1 review
0 helpful votes
March 13th, 2024
Verified purchase

It was exactly what I wanted for the winter months. The gloves seem to be very warm,and they feel good.

Thumbnail of user clifftonh
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Fast response and fast delivery. Product was just as described

Thumbnail of user jackg1062
1 review
0 helpful votes
March 6th, 2024
Verified purchase

First experience with Mutual Screw & Supply. I'll definitely be back!

Thumbnail of user pauls5295
1 review
0 helpful votes
December 7th, 2023
Verified purchase

I mean, i ordered an item and about a week later UPS dropped it off. Not much to say beyond that.

Thumbnail of user danm1871
1 review
0 helpful votes
October 2nd, 2023
Verified purchase

Ultimately didn't fit in the area that I needed to use it, BUT it's a great tool and arrived promptly, will be saving it for other jobs.

Thumbnail of user lyannan
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Quick, Fast & Easy! Will purchase this particular item as long as they have in stock!

Thumbnail of user rachels1499
1 review
0 helpful votes
February 6th, 2023
Verified purchase

Easy placement of re-order, and if I need to call customer service, they are wonderful to work with, always helpful. Thank you!

Thumbnail of user henrib49
1 review
0 helpful votes
October 24th, 2023
Verified purchase

Everything delivered as ordered...

Thumbnail of user trudya18
Trudy A.
1 review
0 helpful votes
May 15th, 2020
Verified purchase

I called Jordon and got exactly the help I needed.
Placed the order on the 2nd, label was created on the 4th but not shipped by Sat according to tracking. I had to go to town and buy one in order to deliver my product to customer by the next Monday. Very disappointed. Not sure I'm going to keep it.

Thumbnail of user hisakazuo
1 review
0 helpful votes
December 26th, 2022

Very easy to order and fast delivery!
What can I ask for more? You don't collect sales tax for California residents.
What a wonderful policy!

Products used:
SDs max attachment

Service
Value
Shipping
Thumbnail of user andrewb2199
0 reviews
0 helpful votes
June 26th, 2022
Verified purchase

Great customer service, fast shipping. Not only a good price, but most other vendors had no stock.
Also, purchased add'l hole saw sizes that were not included in the kit, that my customer required.
Overall, a good deal and my customer will be happy.

Products used:
KFC09041-N,FCH0100-G, FCH0114-G, FCH0300-G

Service
Value
Shipping
Quality
Thumbnail of user joses172
Jose S.
2 reviews
0 helpful votes
February 13th, 2020
Verified purchase

I paid for overnight shipping and I did not receive my bets until two days later but mutual screws accommodated me for the inconvenience due to the UPS shipping

Thumbnail of user rhondab880
1 review
0 helpful votes
December 19th, 2023
Verified purchase

I had a hard time getting the site to work with my credit card and did not receive a notification that it had been shipped.

Thumbnail of user lanceh205
1 review
0 helpful votes
June 5th, 2023
Verified purchase

Excellent service. Very convenient and efficient. Unreasonable that this review need to be at least 50 characters.

Thumbnail of user alfredk83
1 review
0 helpful votes
February 11th, 2023
Verified purchase

Great. Will buy again. Prompt response to an inquiry that we had.

Thumbnail of user miken1198
1 review
0 helpful votes
March 12th, 2023
Verified purchase

Good prices and fast delivery. Definitely plan to buy again.

Thumbnail of user brandonc837
1 review
0 helpful votes
December 21st, 2022

Website was good Easy to order came in a good amount time Had no issues at all I would definitely go back

Service
Value
Shipping
Quality
Thumbnail of user yvonnec113
Yvonne C.
1 review
0 helpful votes
November 28th, 2019
Verified purchase

You did not fill my order correctly. You sent the wrong item. You have not yet replied to my email informing you of this problem and requesting a full refund, including shipping cost. Also requesting return information.

Thumbnail of user mikem4159
1 review
0 helpful votes
April 19th, 2023
Verified purchase

Order was filled and delivered as requested. Will order again if the need arises.

Thumbnail of user gianpietrom1
Gianpietro M.
1 review
0 helpful votes
July 6th, 2020
Verified purchase

Your website was easy to follow. The products I ordered arrived within three days. I'm completely satisfied with your company's performance. My only negative comment would be that I didn't receive a tracking number by email when it was shipped but once I called the office it was all taken care of. I will definitely order from you again in the future. BTW I already gave you a 5 stars with Google.

Thumbnail of user laurao960
1 review
0 helpful votes
May 5th, 2023
Verified purchase

Ordering was easy, delivery was quick. Will use the company again!

Thumbnail of user sarahm3726
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Check out was easy. Bought the wrong size and it has been difficult to return.

Thumbnail of user edwina192
1 review
0 helpful votes
March 12th, 2023
Verified purchase

Product shows is as is shows in the web also came on time

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4.8
3,438 reviews
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