This company re-charged my account for a full year then claimed I signed up for it after I was told it was a one time fee for 1 year. I am out 1700.00 Not one lead was viable and there customer service made no attempts to help me or reimburse me. Stay as far away from them as possible.
I would recommend the service just for the fact that I'm able to take over 20 leads a day. The conversion rate currently stands in about 5% and I am absolutely convinced that I'll be able to put seven transactions on the contract. Love it
Lour, that is great news! Thank you for sharing your experience.
I've told dozens of their reps to stop contacting me. They are so bad, they dont even respond when I ask them what company they are with anymore. At least a few times a week, someone new tries to contact me. I've reported to the FCC multiple times. They dont care. Don't let the positive reviews fool you, they're obviously fake.
Hi Kenneth,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We checked our system and we were not able to locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively and have your phone number removed from our lists. Please email us at support@setschedule.com so we can have one of our advocates assist you.
We are also sorry to see that you are under the impression that the positive reviews are not genuine. We can assure you they are members in our system. To that end, we would love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
A direct quote from the sales agent, "We set appointments for you. It is up to you to convert them into deals". Not one set appointment as the company name would imply. Every lead offered has been on
Stale leads (inquiry actually made months prior), sold properties, bogus information (said to be verified).
These people are absolute liars and SCUMBAGS! They offer junk and take your money. Don't get
Scammed. It's a shame the DRE doesn't monitor these entities and take actions against them.
Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didn’t pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!
I indicated I would be interested in bonafide/vetted, no subscription, paid only at closing. "This might not be the right fit for you", click they hung up quick! WOW. Good thing I looked here first as there are other companies that have real leads. Sorry Charlie, agents tend to be resourceful AND do their homework!
Hi Doreen,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We checked our system and we are unable to locate your contact information. We want to avoid associating your review to the wrong account. Please connect with us so we can get additional details and check your account further to address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I have used this software for close to 5 years and it's still simply the best in the industry for my needs. There are plenty of scheduling solutions out there but this platform is easy and flexible and consistent. I have never had a problem with implementation and the setschedule customer rep are SO accessible that even if I did, they would be right on a solution. They are constantly adding value for the user and this value translates into satisfaction in our client's experience. Value for the cost is the best perk. You would be hard-pressed to find another product that does as much for as little. I am so so happy that service.
Thank you for your review! We are really glad that you like our product. Your support and voice are very important to us.
Dont waste your time and money on this company.
Customer service does not return your calls, I tried to cancel prior to the 30 day period for renew and they said that I did not send the right email to the right address?
Terrible leads also, have not gotten one to work yet in 2 years
Hi, Chuck. We would like the opportunity to address your concerns further. I see that you have a schedule with your Agent Success Consultant on Feb 17th.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
Do not sign up for this service. Customer service nonexistent, NO ONE can or will answer my concerns. I have repeatedly called, texted and emailed--to no avail. No response. After signing up for the year, being utterly and entirely disappointed with non existent leads. I am repeatedly ignored. I cancelled service after being held hostage for a year---and WAS CHARGED for another year---even though I did not sign a renewal contract. My bank account was debited and company will not issue credit. I email every day and I am ignored.
RUN!
Hi Jean,
Thank you for taking the time to give us your feedback. However, as stated in the invoice that you docu-signed last 13 April 2021, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com.
We have only received your written request to billing regarding cancellation of your membership last 15 April 2022, which is 2 days after your annual anniversary date.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Gave tne. 6 months all junk. Lots of volume
Then try and cancel'. To this day I get at
Least 2 calls or texts asking to join. They won't go away. We've tried a lot of various programs out there they are one of the biggest waste of money
Hi Mary,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked our system and we were not able to locate an account using the review name that you’ve used. We would like to connect with you and get additional details so we can have you removed from or marketing lists. Please email us at support@setschedule.com so we can have one of our advocates assist you.
This may be the biggest scam I have come across in my 16 year career. Don't believe a word their sales reps say. The leads are not fresh, they are not vetted, there is no AI or sophisticated algorithm finding you leads. There are no verified leads. There are no scheduled appointments with anyone looking to sell. I was scammed out of $1,640 and have been involved in a 2 month long merchant dispute that I filed after they refused to issue a refund multiple times. Now they threaten arbitration. I want to file a class action lawsuit. Avoid Set Schedule at all costs.
Anyone interested in ensuring Set Schedule be held accountable, I urge you to file a complaint to the CA Attorney General and ask to launch a criminal investigation. https://www.oag.ca.gov
As you rate our opportunities, use our information and review our research center, our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system! Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction!
We’re sorry to hear that your experience was not of the quality you expected. Please make sure you rate the leads you accepted and reach out o your Agent success consultant for their advice, ideas and recommendation to success in real estate. As a reminder, you can always use the mobile and desktop applications to request leads replacements and leads refunds by going to https://www.setschedule.com/profblog/how-to-get-a-refund/
Since I have signed up 7 months ago I have not received ONE useable lead. Either not even interested in selling, Buyers can't be reached, don't answer to emails, texts, or phonecalls. ZERO success. When working with the team, they make promises, extend the reach, bla bla bla - still not a single useable lead. The auto-renewal is sneaky, you have to physically go into the account and turn it off. Just not fair dealings. I failed a complaint with the Better Business Bureau, just want my money back, at least for half the year (paid a whole year in full!). Many phone calls telling me they will improve the range and nothing happens, still not a single useable lead, even after officially complaining. I would never recommend SetSchedule and am very disappointed.
I keep getting apologies for the leads not being converted. I am not even getting any leads! They are not listening to my complaint. I hope you don't sign up with them!
Hi Pia,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
It is our regret that the leads did not prosper into successful listings. Our Agent Success Consultants will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest.
As stated in the invoice that you docu-signed last 12/13/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com. Your written cancellation request has already been received last 07/21/2023. On 12/13/2023, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
This company does not know how to vet their leads. Their follow up is absolutely abysmal. When I requested in writing to every department imaginable there, they assured me that my card wouldn't be charged a second time… I look on my credit card statement yesterday… they charged it without my authorization. That's the definition of credit card fraud. Posting a complaint with the better business bureau as well. If they call you… do yourself a favor and run the other direction. Their leads are trash
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We reviewed your account and invoice you signed last December 21,2020. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days PRIOR to termination of the Membership term.
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I sent your concern to your Agent Success Consultant to contact you as soon as possible regarding your problem.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I DID provide written notice to cancel my account. I provided the notice MONTHS prior to the renewal date. Your predatory sales techniques tried to require that I SPEAK with one of your greasy sales people, who no doubt would attempt to keep my account alive. I refused. I also received a full refund by disputing the charge with my bank. I would now give you zero stars if that were possible. Please put my phone number and email address on your "Do Not Contact" list. Thank you.
Hi Sean,
I am deeply sorry that you had to reach out once again regarding this issue.
It is stated on your invoice that your written request for the cancellation of your account's auto-renewal must be sent to billing@setschedule.com at least 30 days before your auto-renewal which is on October 2,2021. We did not receive your request to the specified email address until October 6,2021. We have also tried reaching out to you multiple times but were unsuccessful.
Our team have been continuously sending you emails and text messages inviting you to schedule a meeting with your Agent Success Consultant for them to address your concerns and help you with optimizing your subscription. Please do check our emails and schedule a meeting once you are ready to speak with us. You can also reach us out at 888-222-0011 or support@setschedule.com.
Company won't turn off auto-renew on my subscription even though I contacted them and made the request months prior to my renewal. Some good potential leads, but no way to filter price/type resulting in a constant barrage of texts/emails causing nothing but interruption to your day.
They billed me for a second year and are refusing to reimburse, so I have to dispute through my bank. Stay away from these predators!
I signed up with this company last December. I come at the sales industry from a different angle then these money hungry people who just blow through leads. During my calls I am able to speak with the leads, many of which say that they filled out an online property request 6 months ago, and there phone went stop ringing. Those are the leads I am able to speak with. Most people just hang up on you as soon as they find out that you are a real estate agent. I have set up an optimization call with Allen who has stood me up on the call. They take your money then leave you out to dry. No one should do business with this disceiving company.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
The invoice that you signed includes 100 Priority Leads. You still have 35 leads remaining out of 100. I sent your concern to your Agent Success Consultant with SetSchedule and I will check back end of day to make sure you were contacted with a resolution.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
It all sounds so good as they are signing you up. The leads they slam you with are vague and a waste of time. My partner and i paid 1,500$ for a year. We worked so hard to make any of the leads provided work out. It was always a dead end and a huge waste of time. Our rep had promised a money back guarantee but disappeared when we had questions or problems.we told him we were really frustrated and that we would never sign up again. When the renewal date came up, another 1,500$ charge showed up on my credit card statement, completely unauthorized.We have made an exhaustive effort to dispute it, get it reversed, they lie saying they will get you over to someone who can help when they have no intention. We have now paid 3,000$ for an unbelievable waste of our time and absolutelyy not ONE good lead and no customer service for mistakes regarding payment. I believe this is a 100% scam. Please don't fall for it, dont try anything or sign anything. Just hang up! This company is pure evil!
Hi Lesia,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We reviewed your account and invoice you signed last November 5,2020. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
I sent your concern to your Agent Success Consultant with SetSchedule and I will check back at the end of the day to make sure you were contacted with a resolution.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Very good experience with Setschedule. They one of the most important people worked with my team. They were very great the assistant user helped us and as an agent the option to bring a JR agent. Thank you for helping me.
Thanks so much for your positive feedback and good vibes. We're happy that you're satisfied, and we're looking forward to your next transaction
This company constantly sends me unsolicited junk text messages. Not only is this illegal, but it's also very annoying and time consuming for me. Real companies, that have integrity and play by the rules don't have to resort to doing this.
Hi Carlos,
We value your business and regret that you were dissatisfied.
We checked our system and we were not able to locate an account using your review name. We would get additional details so we can have you removed from our contact list. Please email us at support@setschedule.com so we can have one of our advocates assist you.
Please accept our sincerest apologies for any inconvenience this may have caused you.
I wish I could give less than one star to Set Schedule. Big promises, not results, horrible customer care. All lies. Total fraud. I paid over $2,000 and 100% of their leads were either fake or angry home owners that even did not want to sell their homes. In one case, the appointment was made by SetSchedule and we did go to the address. BUT the home owner did not have ANY IDEA why we were even there or who SETSCH is! I contacted them many many times. They did not refund my money. $2,000 is really a lot of money. We work hard to make a living. Set Schedule shame on you!
Hi Sharon,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation, however, we have multiple accounts associated with the review name that you’ve used. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
I have not got a good lead from this company in 10 months. Don't waste your money. Most are not selling and buyers bought months ago or can only qualify for a mobile home. This is for Southern CA. I hope to get one lead to pay for the service.
Thank you for taking the time to give us your feedback, Janice. You can always get a refund or a replacement for opportunities through the app. To do that, just click on the support icon located in the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process. For further questions, please contact your dedicated agent success consultant or email support@setschedule.com. If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department. https://www.setschedule.com/profblog/how-to-get-a-refund/
This company is a LIE. They do not provide any services mentioned to hook you in. Do not pay for it. They will not refund even if you are 2-3 days into the service. "Steve" signed me up with false statements. Joko Slava, a success agent assigned to me, informed me nothing was true, he would have a manager contact me, and then completely ignored all further communication. DO NOT USE.
Hi Mia,
We apologize that our service did not satisfy your expectations.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Our Agent Success Consultants will discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
The initial Onboarding is a group session but there will also be a scheduled 1:1 optimization call with our Agent Success Consultant. Per account notes, that will be on September 23,2022, 10:00 - 10:30 AM.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Overview
SetSchedule has a rating of 1.6 stars from 559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SetSchedule most frequently mention real estate, customer service and credit card. SetSchedule ranks 16th among Scheduling sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Claudia,
We value your business and regret that you were dissatisfied.
We reviewed your account and invoice you signed last 07/05/2022. Both Master Subscription Agreement and your docusigned invoice state that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Your concern has already been transferred to one of our Agent Success Consultants. They should reach out to you to discuss the issue further and help you make the most of your membership. We hope to find a solution that makes you smile.
Membership agreement
https://www.setschedule.com/msa