I've been selling real estate for over 25. This has got to be the absolute worst generation company I have ever been associated with! Not only was everything they told me about live lead transfer bogus but they charged my credit card another $1800 after a year of zero deals and a year of me telling them over and over do not renew, I am not pleased with the service, I do not want to continue my relationship, after countless phone calls and emails they charge my card another $1800 and told me that they will cancel it next year! Please RUN from this absolutely unscrupulous company! Every lead that was transferred to me was a total lie. People were begging to be taken off the list saying that they were looking for houses seven years ago and they don't understand why they keep getting these phone calls. My phone was ringing all hours of the night with computer generated calls where they were waking people up. It was absolutely horrible and insult on top of injury. They charged my card another $1800. Don't fall for it! Don't take the bait! You'll be very sorry!
One very unhappy Realtor!
Over 20 years in the business -- all of the leads I have received have been below par to say the least. The "Team" sends out the same generic response when you are dissatisfied with your leads. No follow thru --
Light your money on fire before falling for their line of BS -- at least you can stay warm
Shame on me!
This is a company thrown together and sells old or fake leads to agents then once the agent complains or requests a refund you're deleted and blocked from the system and all communications are cut off. They take the money and run!
Hi Ryan,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked our system and found multiple accounts associated with your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
One star because I had to. This company is a SCAM! I paid for one year of leads and never received a single lead in my zip code. NOT ONE! The leads that I did receive, not even in my area, we're all garbage. Not one lead even replied or answered a call, text, email, nothing. I told the company I was done with them and they renewed my subscription and charged me $1570 again! I am beyond upset and filing a compliant with the BBB today. Do not give them your money or time! If you have been screwed over too, please contact your state attorney general and the FTC to file an official complaint. Scammers like them need to be shut down! If you have a class action suit going, please contact me to join in! ~Erin Cooper Realtor in North Idaho
Hi Erin,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings.
We reviewed your account and invoice you signed last 04/12/2022. Both Master Subscription Agreement and your docusigned invoice states that: “You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Your written cancellation request has only been received last 04/13/2023. On 04/13/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement https://www.setschedule.com/msa
I have had over five leads from SetSchedule and all BAD! They either did not want to talk to me or were not interested in talking to a real estate agent but moreover, they are homeowners who don't have ANY plans to sell their home & were surprised by my reaching out. Once they wanted to know for what their neighbors home sold. Beyond frustrating.
I truly believe they paid for those 5-Star reviews because no one I've talked to has received a single lead that was legit. It's a total SCAM.
We are sorry to hear that you were unsatisfied with an opportunity, Michael! You can always get a refund or a replacement for that opportunity through the app. To do that, just click on the support icon located in the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process. Please feel free to reach out to us with any further questions you have at 888-222-0011 or support@setschedule.com.
https://www.setschedule.com/profblog/how-to-get-a-refund/
Set Schedule is 100% a scam. They will not respond to your emails for support. Every lead is false information and/or months old. Don't waste your money. If you try to cancel, they will ignore your written request and charge you an additional year. They are a bunch of thieves! This is by far the WORST lead generation site.
Hi Javier!
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members.
It shows on our system that your Agent Success Consultant reached out to you. We hope that we were able to give you some clarification regarding your concern.
However, the invoice you signed last January 17,2020 states that cancellations should be received thirty (30) days prior to termination of the Membership term and should be sent to billing@setschedule.com.
You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form
For the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual
Membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and
Notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the
Membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be
Received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
I sent your concern to your Agent Success Consultant and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
A bright, knowledgeable, focused group of professionals with top-notch customer service and a Nano-second response time. I have worked with Setschedule for a few months on a lead gen projects and I always keep coming back to them because they are so reliable. Thank you so much
Thanks so much for your positive feedback and good vibes. We're happy that you're satisfied, and we're looking forward to your next transaction
Just had the pleasure of speaking with one of marketing executives named Matt! What an awesome personality. I feel absolutely comfortable and confident that this system will take me and my team to the next level! I will keep you all updated in the weeks to come!
Hi Joseph,
Thank you for the great feedback! Glad to hear you are enjoying our team and product. We look forward to your continued success and wish more positive reviews from you.
I received a cold call in the middle of the day from somebody claiming they wanted to introduce me to a buyer, they would just need to transfer me to their manager. I asked them directly if they were soliciting a product to which they replied "this is not a solicitation call". The manager I was transferred to had no idea the connection was being made. He proceeded to pitch me on their $2000/year product the next day at the end of a 30 minute presentation. These are slimy scammer tactics that aim to guilt one into making a decision after agreeing with their salesperson over a drawn out presentation. If this is the experience they approach their potential partners with, I imagine it is similar for their customers who will be the "leads" you work with. I would not choose to have my reputation associated with this company and I would definitely not sign any sort of contract with them.
Hi Thomas,
We would like you to know that we’re sorry to hear that you did not have a great experience. Thank you for letting us know about the poor service you received. We will handle that issue on our end. It is our priority to ensure every member is satisfied, so please contact us at support@setschedule.com or 888-222-0011 to discuss the matter in more detail so it doesn’t happen again.
I have been with them for a year and not one lead ever turned into a client. Most leads had no idea how I got their information. I think they buy old leads that no one wants and sells them to us. I was also automatically charged for another year without my permission and they said I can only talk to their legal department. I have tried several times and no one has ever gotten back to me. This company is deceptive and Do Not Recommend using them.
We’re sorry to hear about your disappointment and would like to discuss what occurred. We will be needing more information from you in order to pull up your account. Please give us a call at 888-222-0011 or email us at support@setschedule.com at your earliest convenience.
Leads are old and haven't gotten one in three months that was even viable. Then they want you to spend your time to do monthly optimization calls rate their leads and all this other stuff and their leaves are not from good sources at least in our market we haven't found that to be the case.
Hi,
We’re sorry to hear about your disappointment and would like to discuss what occurred. We unfortunately do not have an account associated with this name. Please give us a call at 888-222-0011 or email us at support@setschedule.com at your earliest convenience.
I agreed to work with them for 1 year. It was fine, but not worth continuing. They gave me a process to follow for cancelation which included clicking "Cancel Subscription" button in my online profile. This button was not available. So they scheduled a "Cancelation Call" with my agent care manager. They rescheduled multiple times until it became time to bill me again.
Hi Aaron,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
As stated in the invoice that you docu-signed last 21 August 2020, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com. Your written cancellation request has already been received last 22 August 2022. On 20 August 2023, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Very easy to use at setschedule services. I have tried other platforms, also spending a lot of money on assessment. Some of them have too high prices, others don't seem to listen to the request for new features, still others the support is slow to respond. In all the cases I tried something was missing But setschedule nothing is missing and the costs are very affordable. I am so happy to using their services
Thank you for your review! We always strive to keep our clients happy!
SetSchedule turned out to be the perfect CRM for our 10 person team. Overall just a great app with great support! It's really easy to manage your contacts and leads! Our team is already way more organized within just a few days! Big win for us!
Hi Randy,
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
This company is so deceiving. Please do yourself a favor and stay away form this misleading, lying and unethical company. I paid about 2,000 for their service for one year and the leads were all junk. After a year of not using their service they charged my credit card another 2,000. I lost a total of 4,000 on this company. I am sure they have some success but for the most part most people will have zero success. If you are a current member make sure you cancel at least 60 ( the tell you 30) day before you membership renews
Hi Tony,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We reviewed your account and invoice you signed last August 22,2019. Both Master Subscription Agreement and your docusigned invoice states that you may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule has been a game-changer for my real estate business. The platform's intuitive interface and powerful scheduling and lead generation features have helped me close more deals and grow my business. The support team is also top-notch and always available to help with any questions or issues that arise. I highly recommend SetSchedule to any real estate professional looking to take their business to the next level.
This is music to our ears! We're so glad our team is helping you see results. Thank you for the wonderful feedback.
I was promised 200 leads per month with my $1,500 commitment. Received ZERO for the first three months and was promised things would change. I received one bogus lead and requested my money back. Their legal department refused so I had to go through my credit card company. After battling these guys for about four months after that the credit card company agreed to refund my money. Wasted a lot of time and energy with this outfit. They did not perform and would highly not recommend their services. Wished I could give them a ZERO STAR rating but it doesn't go that low. Read other comments and you'll see similar experiences. Wished I read them first before giving them my money, but at least I got it back with a fight.
Thanks so much for sharing your experience with us, Doug. I'm so sorry that your experience with us fell short of expectations.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I sent your concern to your Agent Success Consultant to contact you as soon as possible regarding your problem.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
6 months later I have had a reduction in the number of texts but have had an increase of missed phone calls from their representatives. They don't leave a message but when I call that number back, it. Thankfully I have my phone always set to "focus" settings on my iPhone but most real estate agents don't do that. Today I had my phone's focus setting off as I'm trying to get technical support for my internet and I got a phone call from them that I answered. Sure enough it was SetSchedule. It's the end of May 2023 and I've now been getting calls from them for about a year with my Sitejabber complaint (with SetSchedule response) about 6 months ago. Again, if it is such a good service or product, why do they have to be so aggressive and consistent with their cold calls?! A good product or a good service doesn't need aggressive sales people violating the FTC do not call list (which I've been on for over 15 years).
Hi Brian,
We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.
We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company. Again, we apologize for any inconvenience this may have caused you.
I have been contacted by 7 different sales reps or "Product Educators" by SetSchedule, many 2-3 times each even after I have requested no more texts. I've texted each one and have left voice messages (none of them answer their phone). I finally got a hold of one after I scheduled a meeting with them and they told me they did indeed get my messages. I asked them to take me off of their list and put me on a do-not call and do not text list. They said ok. The messages continued so I made another appointment to talk to them. They told me they saw two different profiles for me with only one of them stating "do not call". I asked them why I have two profiles and they told me that the sales rep creates a profile for me. I asked for both of their profiles of me to be marked as do not call. I got another text last week and again, set up a meeting with them (every text has a "calendly link" to schedule a meeting any time). I asked them to not contact me. He got mad at me for scheduling time on his schedule and told me that they wouldn't bother me if I don't schedule which is a bold face lie. He proceeded to hang up on me. I called the customer support line and told them about that conversation and also asked them to make sure no more texts get to me. The customer service rep said that both profiles they had for me stated do-not-call. Today, I got another text a week after all of that. This is my 12th text from 7 "Product Educators". This needs to stop.
They have good salesmen- so be careful out there! The minute you pay them- this is the time they don't care anymore. They have these "couches" that can do nothing (and leave the company very often, without letting you know your couch is not working with you anymore). And when there are leads- OMG- these people don't want to talk with you at all and so angry with you calling them. Do yourself a favor and keep your money for better things. Actually, everything is better than this "service"
Hi Ronny,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
It shows on our system that one of our Agent Success Consultant reached out to you, we are hoping we were able to give some clarity on the situation. We will continue to investigate this issue and reach back to you once we have our findings.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Like it says in the caption, this company is the worst. They are happy to take your money and then provide you leads that have been sold or old leads that everyone has called on already. I called to get my money back after i told them what was happening but they would not refund my money. I deleted their site off my phone, and then they tried to charge me a second time. I had to call my bank to remove the charge. And still they keep trying to call. Horrible company. I cannot believe they are still in business.
Hi Elizabeth,
We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. We checked our system and we were not able to locate an active premium account for you. We would like to connect with you and get additional details so we can check your account further and address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Overview
SetSchedule has a rating of 1.6 stars from 559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SetSchedule most frequently mention real estate, customer service and credit card. SetSchedule ranks 16th among Scheduling sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Tom.
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu, and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
We would love to help you further, but we are unable to pull up an account with accepted leads under your name. If you can reach out to us at support@setschedule.com, we would be happy to connect you with your dedicated Agent Success Consultant to assist you with your lead concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that will help you step by step on how to do things within the app.
https://support.setschedule.com/support/home