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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
This summary is generated by AI, based on text from customer reviews
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Over 20 claim leads and NONE are legit. Some don't have a real phone number or email. Others never were interested in any real estate needs. 1 already had a listing agreement with another agent. The leads quickly stop coming in. Most of the leads were under the price homes sell for in the area. Still have 8 months left of this subscription but unless I see REAL leads come in I will never do this again and let everyone know not to do it too. Some claim it's great and they done some deals and may be they have but I rather invest my money into other resources.
I paid for one year of leads with this company. Most are useless and not realistic. Waste of time and energy. In addition, I cancelled the "renewal" of the service by email and spoke with someone by phone one month prior to the "auto renewal" and they STILL charged me for an additional year. It hit my bank account and I tried everything to get them to refund the $1766 amount (ridiculous - I cannot believe I was persuaded to join in the first place). I called, I emailed repeatedly, I sent a dispute to my bank. They refused to respond to me unless I created an APPOINTMENT to speak with one of their specific customer service personnel to cancel. Basically they will do everything they can to keep your money even if they have dishonestly deducted it from your bank account. DO NOT, I repreat, Do Not be fooled into using this service. You will likely regret it.
Hi Sue,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We reviewed your account and invoice you signed last 6 August 2021. Both Master Subscription Agreement and your docu-signed invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term.
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I only signed up for this service because it was the end of my fiscal year and I needed to spend marketing $$ for tax write off purposes. That money would have been better spent on some crappy Zillow leads. This system is HORRIBLE. They promise you tons of leads but the leads are crap. People looking OUTSIDE of my preferred area AND only looking to buy a home for $100K?! It's RIDICULOUS. Some of the "Decent" leads -- decent price point and in my area are not good. They are people who were looking a long time ago and have either bought a home or are looking elsewhere. NOT current, hot or even luke warm leads. Then, you have their app that takes forever to load. And has tons of bugs. And then their so called CRM is also a piece of crap. Doesn't track any emails, texts, calls, etc cant see who "opened" or "clicked" on your message. TOTAL WASTE OF MONEY AND TIME.
Hi Sally,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We reviewed your account and it shows that you received services from SetSchedule and have taken advantage of the SetSchedule product, accepting a lead up to 1 August 2022. SetSchedule sent a mix of buyer and seller leads, as agreed to in your contract. SetSchedule has sent and will continue to send leads during your term. You have taken advantage of 186 leads out of your 100 replenishable bucket.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I kept receiving emails regarding this lead service to hear a sales pitch. As a younger agent in the business, I always am willing to hear a sales pitch as a salesman myself. 1 small problem though, you have to pay upfront at minimum $1,000 for there lowest priced package, be active on the site every single day to get the "hot" leads and not to mention pay a 20% referral fee for any lead that leads to a transaction. They continue to call me and tell me to work leads that have a 1%-3% conversion rate. If you want there "hot"/ live transfer leads, you have to be active everyday or else you get nothing. Save your money and allocate it elsewhere. You shouldn't have to do 110% of the work to get a good lead. If I could sue to get my money $1,000 back, I would just to spite this company.
First, I did my analytics. More than 75% of the people who picked up said that they are being bombarded by other representatives calling. Which means that SetSchedule LIED to me to get my money, as the only reason I signed on was because they said their leads are theirs and their alone. They buy them from "reputable sources." How do I know 75% of people? Because I'm a data analyst and I like to keep track of my stuff.
Another thing that enticed me was that apparently, there weren't many agents in my area, but plenty of leads and that as soon as I signed on, I'd basically have first dibs on all these "quality leads." Um no. All the leads are over an hour away, and recycled, angry people who have been called dozens of times before me. I haven't had one quality lead, not one!
Their apparent resolve when I complain is to talk to my "agent success consultant" which is a person who talks over me and tells me I need to call the leads until they give in. What the... yeah no, thanks. That's not good practice.
I'd love to cancel this membership, but there's nowhere I could. I have lost so much money because of this shameful shame of a company.
P.S. My radar doesn't even go to my state (Connecticut), it goes to Irvine California.
Hi Rose,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Set Schedule was by far the worst investment I have made in real estate. One lead in a year and it was a fake name and phone number. Stay away!
Hi Steve,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We checked our system and we have a lot of premium members with the same name and initial as Steve M. We want to avoid associating your review to the wrong account. Please connect with us so we can get additional details and check your account further to address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
No one should be desperate enough to fall for this scheme. This company uses young 'men' from Taiwan to pressure you to "sign today" without showing you the actual system. You MUST PAY before you get to see their "system". High pressure, illegal tactics. No opportunity is given to see their actual system. You get that the day AFTER you PAY! I could write pages on this, but trust me, it's a SCAM. The "good/great" reviews on this site are likely paid for &/or a total scam too, since I don't think the people responding positively (Shihash, Robit, Amlan, Shanto, Mehedi, Andro, Rat... etc.) are in real estate in the U.S. One star is way too many.
Nothing they say is true.
What a pathetic way to run a company.
Thank you for your honest review, Nancy.
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We have over 20,000 active members all around the country and having mixed positive and negative reviews has helped us improve our services for the better.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
Creepy Telemarketers, getting 2 to 3 calls a day from foreign telemarketers.
Worthless system must be tanking if they have lowered their standards to annoying robocalling telemarketers.
Hi, Mark.
We want to extend our sincerest apologies concerning all the issues that you have faced.
We are unable to locate your contact details using your review name, Mark G. Please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department, removing your name from our list. We hope to find a solution that makes you smile.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
We look forward to hearing from you and earning you back your business.
DO NOT USE THIS COMPANY, I AM A FORMER CLIENT & THEY WILL WASTE OF YOUR MONEY AND HAVE HORRIBLE SERVICE.
Multiple requests to be removed from sales calls & texts from random numbers from overseas dialers.
Company continues to make unsolicited calls and texts and refuses to remove my contact info from their entire system even though my number is on the Do Not Call Registry
Conversations with customer service provide no resolution and company missed scheduled call backs to address further to avoid complaint filing prior to completing the complaints.
BBB & FTC complaints filed to get them to stop
Hi Jon,
Thank you for bringing this to our attention! We apologize that you had to experience this issue. We will raise your concerns to our Data Team and will request for a review of their list and removal of your contact information.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This has had to be the worst experience I have ever had working with a company on anything - career-related or not. Forget about the quality of the leads - they're horrible but at least I can chalk that up as 'it was worth a few bucks to try' - the customer service is even worse. I have been trying to cancel my subscription for months now either through calling in, using the button on the website, or e-mailing someone at customer service. I still have yet to receive confirmation that my subscription has been cancelled. 3 MONTHS! I call in and they say I must schedule an appointment with my Success Agent... okay... he reaches out trying to steer me back as if I have never worked an internet lead in my life, and as if we haven't had this same conversation 5 times already. YOU CANNOT TRAP YOUR CUSTOMERS IN A SUBSCRIPTION LIKE THIS! Even when I was still trying the platform out - their employees would converse with me on the site and tell me they would reach out to discuss or help yet never did. Horrendous experience - absolutely stay clear. Many platforms are beginning to offer a better version of this for free.
*adding after their response because I feel as though it can be a tad misleading - June 16 2022 was my FINAL cancellation request. I had submitted dozens before this without any follow up on their end.
Hi Tyler,
We want to extend our sincerest apologies concerning the issue that you have faced. We pride ourselves in maintaining the highest quality standards for our members.
Your written cancellation request has already been received last 16 June 2022. On 12 December 2022, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
You can also access the SetSchedule Help Center for any questions that you have about the app regarding customizing notifications. If you have other questions you can reach out to us at support@setschedule.com or 888-222-0011. If you need any other assistance in the meantime, below is a link to our Help Center:
https://support.setschedule.com/support/home
I signed up with SetSchedule over a year ago. After attempting to work the leads for months I finally lost hope. The only good thing they offer is the warm transfers. Well, one was someone looking to lease a property for which there is no monetary compensation to help someone find a new home to lease. I have tried to work the leads and it seems like many of the numbers are bad and many others have already transacted. Not sure if they recycle leads, but I felt like I was wasting my time by trying to jump on their new leads. The worst part is the account auto-renewed on me and now they will not refund my $1,800 for a service I will not use!
Hi Jason,
Thank you for taking the time to give us your feedback. However, as stated in the invoice that you docu-signed last 11 May 2021, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com.
We have only received your written request to billing regarding cancellation of your membership last 19 May 2022, which is AFTER after your annual anniversary date.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This should be ZERO STARS! Tried this service and called to cancel two months later. We were given the run around over and over and got a verbal cancellation without any refund. One year later, no contact at all from SCAMSchedule and they billed our credit card. Trying to get charges reversed now and they are fighting it saying that we agreed to auto renew. This is total scam stay far away from this one if you are a Realtor!
Hi, Bret.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We are unable to locate your account using your review name, Bret G. Please contact your dedicated agent success consultant. If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department. We hope to find a solution that makes you smile.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
We look forward to hearing from you and earning you back your business.
I am writing this hoping that it will help those thinking to use this company as leads provider. Do not do it!
The quality of the leads when you start is poor, very poor. The average answer from the people that you are lucky to actually contact is that they specifically said that they did not want anyone to contact them.
The customer service regarding your operation with the company is a group very well trained to steal your money. Same lines, same excuses. Not a good company. Not good people
Hi Carlos,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We checked our system and we have a lot of premium members with the same name as Carlos R. We want to avoid associating your review to the wrong account. Please connect with us so we can get additional details and check your account further to address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Do not use this company. I was told something absolutely different by the sales person. I was told they produced leads for the areas I work in, and the leads were given to me directly, they offered, as part of there service, someone who I could reach out to any time to ask question of or, if I wanted, to get coaching on there system. I was "sold" something they do not provide. They are hard to communicate with to resolve anything, the leads are not given directly to you, you do not have direct access to any one including the "coach" that they say you will have access to. They will not produce and will not refund. DO NOT USE THIS SERVICE! They hide behind there subscription service agreement to not give refunds or fight reversal of charges. I did not want a CRM system or a place to net work with other agents. DO NOT USE THIS COMPANY.
Hi, Antony.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We are unable to locate your account using your review name, Antony T. Please contact your dedicated agent success consultant. If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department. We hope to find a solution that makes you smile.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
We look forward to hearing from you and earning you back your business.
Had a meeting with a *. This guy was rude and did not value time. I am happy I read the reviews and avoided the pain and anguish that so many others have went through. I am already receiving verifiable leads from the companies they stated they were verifying. When it came to the most important part which is price and benefits which he avoided until the end. He tells me I have to pay them almost 2k dollars for leads I am already getting. I respectfully declined and then this guy has the audacity to tell me I was looking for a handout. I wasted an hour of my day. Yet I am glad others posted reviews so that's all they will get from me. I suggest everyone else avoid this company.
*Personal information redacted by admin
Hi Emem,
We’re sorry to hear that your experience with our sales representative is not of the quality you expected.
We are currently doing our investigation - checking the notes on your account, listening to the call recording and reviewing all our available resources.
We will reach out to you once we have a resolution.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I made the mistake of coming to look at the reviews AFTER signing up. Note to self, never do that again. I have not utilized any of the leads yet & just wanted to cancel. No point in learning the system if I can tell by the reviews that there are so many issues. I was told that I will not be able to get a refund (even though I've paid for basically nothing at this point) & that my contract auto renews. DO NOT USE THIS COMPANY! They will ghost you as soon as you want to cancel. Zero assistance. I've reached out to David Nguyen several times about this with no response. He was very responsive when he was trying to sell me on it, but now is no where to be found, even though I see the read receipts on my emails. JUST DON'T DO IT!
Hi Sarah,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We checked our system and we have a lot of premium members with the same name as Sarah W. We want to avoid associating your review to the wrong account. Please connect with us so we can get additional details and check your account further to address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I AM TELLING EVERYONE, DO NOT GET SUCKED UP IN SIGNING AN AGREEMENT WITH THIS COMPANY. SCAMMERS! * WAS THE REP THAT I SPOKE WITH, WHAT SHE PROMISED IT'S NOT WHAT THEY DELIVER. THEIR REAL ESTATE LEADS ARE NOT REAL, TRUE LEADS. ALL LIES TO GET YOU TO SIGN WITH THEM AND THEM TRANSFER YOU TO A MILLION OF OTHER AGENT SPECIALISTS ONCE YOU FIGURE OUT THAT THEIR LEADS ARE EXPIRED, FAKE, OR JUST CAPTURES OF ANYONE'S CONTACT INFO OR BUYING THEM FROM OTHER VENDORS( IS ILLEGAL) IF THEY DID NOT SIGN WITH THIS COMPANY BEFOREHAND. PEOPLE CANNOT EVEN BROWSE DIFFERENT SITES LOOKING AT HOMES, BECAUSE OF COMPANIES STEALING THEIR INFO. THAT SHOULD NOT BE ALLOWED. THEY DO NOT HAVE THE LEADS IN THE AREAS THEY SHOW YOU INITIALLY, OR PROMISED. PERIOD
*Personal information redacted by admin
Hi Nela,
We are sorry that your experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Many of the leads have felony records which could lead to agent safety issues, especially for female agents.
Lots of hang ups and no responses. Out of 120 leads, NOTHING. They will not issue a refund. Do NOT waste your money.
Hi,
We are sorry that your experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
We checked our system and we were not able to locate an account using your initials. We would like to connect with you and get additional details so we can check your account further and address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Do not sign up for this service. Customer service nonexistent, NO ONE can or will answer my concerns. I have repeatedly called, texted and emailed--to no avail. No response. After signing up for the year, being utterly and entirely disappointed with non existent leads. I am repeatedly ignored. I cancelled service after being held hostage for a year---and WAS CHARGED for another year---even though I did not sign a renewal contract. My bank account was debited and company will not issue credit. I email every day and I am ignored.
RUN!
Hi Jean,
Thank you for taking the time to give us your feedback. However, as stated in the invoice that you docu-signed last 13 April 2021, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com.
We have only received your written request to billing regarding cancellation of your membership last 15 April 2022, which is 2 days after your annual anniversary date.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I am so disappointed that I fell for this scam. I paid $1600 for this service in March 2022 and it is not at all what the company promises. Very misleading. They provide "leads", but they are VERY old leads and in most cases the person has already purchased a home and are irritated that I am calling them. Set schedule inundates me with calls stating they have an active lead that they have qualified (not true). No one so far has ever been glad to hear from me. DO NOT PURCHASE this service.
Hi Barb,
We are sorry that your previous experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
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Hi Daniel,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home