Servicing Stop

The price was double to that charged by my local garage. They managed to submit a fake review as well on trustpilot which I only spotted when I received a thanks-for-your-review email

Sent my car in with the engine and abs light on. Spent £500 for it to be returned with both lights still on. Wrote a compliment that has been ignored. Did you actually do anything to my car? Because it feels like you took my money and ran. DO NOT USE THIS COMPANY. COMPLETE RIP OFF!

Call after call after call, they were finding new small things to repair in the car in order to pass the MOT. My car never had a problem to pass the MOT before, and suddenly I had to spend more than £600 in small repairs. They play with the fact that you are trapped and need to pass the MOT and have your car back, to get more and more money from you for small repairs that you could do yourself. Never again. Putos estafadores

Once the car had been collected everything went downhill from there. They contacted us to say that additional work was required, which seems to be a regular occurrence with this company. I had already spoken to a genuine Citroen dealer the day before and was informed additional parts were just recommended and not essential. The service stop Rep insisted that they were essential. The car was not returned within the specified time and there was no response to our phone calls. At one stage we were going to report the car stolen as we were under the impression that it was a scam. However, we sent text messages requesting an update and were astonished at the "I don't give a stuff" attitude from them. The car was returned but over 3 hours late. The sub contract mechanic, even informed us that the additional work was just a recommendation and NOT essential. If we had agreed for the additional parts to be sourced and fitted through service stop, the cost would have been £140 dearer than if we had taken it directly to a genuine Citroen dealer. Don't forget the +VAT. We will certainly never use this company again and urge anyone considering doing so, read all reviews and NOT just the ones detailed on their website. 06/10/21

So this lot have managed to go, in just over a week, from 600+ Google Reviews and a 1.1 score to just over 100 reviews with a 3.3 score. Make of that what you will.

The Car failed it's MOT on the Shock Absorbers, the rest of the work was not even detailed as an Advisory on the MOT, but you are given very little opportunity to pick and choose what you actually pay for. The undertone in the call you receive is basically if you don't pay for everything, you aren't getting your car back. Done in a clever enough way that they don't actually state that explicitly.

I managed to get the Shock Absorber work detailed in the bill cancelled just in time, so have currently been waiting 11 working days for a refund for these. It's worth pointing out that not only did they charge for these separately, but they charged £730 for something that should have cost, on average, about £240. It's hardly surprising they don't allow (as per their Terms and Conditions) the customer to discuss any issues with the garage doing the work direct. I can't image the Garage(s) being too impressed at what Servicing Stop are charging people at the Garage's reputation expense.

If you're unfortunate enough to be on the receiving end of a bill from this lot, I cannot urge you enough to research the prices from your local garages before you go anywhere near proceeding with the work. The Garages in my area have been, shall we say, less than complimentary about the prices being charged here. So again, make of that what you will.

Booked for between 8 and 12, then they phone and cancel after we waited in all morning, they insisted on the money upfront, but they will take 3 weeks to reimburse me... avoid.

I am not saying that it is necessarily Servicing Stop's fault, but definitely the garage that they contract with. I have never had a car as new with as little milage, bought a year before from an authorised dealer, yet I received a bill higher than I have ever had before! Further more, when I got it back, I heard a grinding noise only to find the leading edge of the sump guard hanging down which when th wind caught it was scrapping on the road; i. E. they failed to replace the sump guard properly after taking it off to change the oil.
I contacted them and requested the sump guard to be properly fixed and a full review of the service that I had done. As I use the car to take the kids to school and back, I told them that the car was available between 10am and 2pm but no later as I needed it to collect the kids. The driver came out at 1pm with some cable ties! Servicing Stop would do very well to drop them as one of their contracts.

OK so it is very easy and convenient to book a service. I booked a full service next day with collection and delivery which is great. That's what the star is for. However...
Be warned your car could be serviced by anyone on their network and I am not sure they care who actually does the work. My car was serviced on somebody's drive! I know because I have a tracker on the vehicle. In addition to this the car was driven twice the distance than required to actually get there!
I called Service Stop to relay my concerns and it took 25 minutes for someone to answer!
Then I had the phone call to say there would be extra charges for oil which I was expecting as I had read the small print but also brake fluid change as the manufacturer advised. I accepted in the heat of the moment believing the seemingly genuine advisor. I have since found out that the manufacturer does not require brake fluid to be changed at this service interval and they charged 3x the going rate for it! I am awaiting response to my demand for a refund on the brake fluid change and will be taking it further if not

So dont be a sucker for the booking convenience because everything else is shoddy and I would not trust this company.

This company should be on rogue traders. Booked my my car in for a service and mot, so got it checked out beforehand to ensure it would pass, which it did. Surprisingly they told me it needed new brake fluid (which it didn't as this was checked) and it would cost £300 on the day, but the price would shoot up if I had it done at a later date. I refused their kind offer, to which I was told that they had had to change the oil, at a cost of £29.99, which seemed strange as it was changed less than two months ago. I paid this, then expected my car to be returned within the next few hours as no further work was being done... how wrong I was. Evening came and went, still no sign of it, tried ringing various numbers, no answer. The car was returned the following day with no explanation as to why it was kept. This resulted in me having to take the day off work. Save yourself the hassle and go elsewhere. The so called special offers work out the same price as Halfords, once the cost of oil and fluids are added on, whether you need it or not. So by using a local garage instead of servicingstop you will probably end up saving money.

Should of read reviews had car in for full service I should of realised was to cheap had call from service adviser sayin extras needed put price up sayin it would be over 500pounds I said no not going to pay it just do the limit needed was still 165quid extra on top of the 74 I paid to get car back from the garage rip off will never use again

Avoid, avoid, avoid! Late pick up, ridiculously late delivery (we were late for our holiday!). May seem cheap on the face of things but they recommended £650 of work on top. When I refused they dropped the price. Customer services is a nightmare to get through to with lengthy hold periods. I was told the car would be back between 4 and 6pm, then 100% that it would be back at 12pm the next day, then they were 20mins away, they eventually arrived at 1.30pm the next day. Complained to customer services who quoted the small print and offered £10 off an MOT - an offer I shall not be taking them up on. Please avoid!

They are terrible and i am surprised they are still allowed to be running and operating. They take advantage of people. They say i need nearly £800 worth of work done, and then i said i cant afford that it goes to £399 plus the service and MOT. They tell me i need all these jobs, i ask them to send me an email with the work needed and they say they have sent it which they did not i ask again and the say they have again still no email. I ask for only the things done to get it through the MOT and they say its £399. On receiving my MOT certificate i can see it is only two things they needed to do and it should not of been this price qand they did extra things which did not need to be done. They are scammers and its disgusting how they can get away with still operating. DO NOT USE THIS COMPANY.

We booked our Mini in for a service and MOT. Pickup was fine - they took it away. They then told us we needed some 'essentials' and when asked what that was, they told us a 'fuel flush' and 'brake fluid replacement'. We said no thank you and they then said that they had already done the fuel flush and we were therefore going to have to pay them an extra £160. My wife called me to discuss with them about it and when I called they were aggressive and argumentative. They said "without payment we will not release your car". I discussed with my wife then rang them back and they put me on hold for 15 minutes before hanging up. Every time I rang back they cut me off. I changed to my work phone and they answered immediately. Once they realised it was me they pretended that it was a bad line and hung up again. The car was not returned to us. As we were held to ransom and my wife needed her car for work we were forced to pay the money. The car arrived a day later - forcing us to manage with one car for the day. They were childish, immature, whole heartedly unprofessional and we feel like we have been robbed. Avoid this company unless you want trouble. A £120 service ended up being around £350!

Terrible, Awful, Criminal. We will be spending a few hours today writing reviews on all sites to warn others away from them. They guy who was so immature and awful on the phone was Chris - The worst customer service I have ever witnessed!

Please please please do not use this company. You pay for a full service but they still extort money out of you & if you don't pay you don't get the car back. The advisors are extremely rude as well... I wouldn't even give them 1 star. DO NOT USE THIS COMPANY.!

Buyer Beware! Unnecessarily large service bills
Buyers Beware! This example is ******* miles 2013 skoda roomster driver aged 74 lured in with £137.17 service & £18 MOT minimal mileage new to area they are happy to mug off the vulnerable without offering to quote first - no scruples prices all +vat
1.00 full service (labour) 114.47
3.90 change oil 0.00 0.00
1.00 change oil filter 0.00 0.00
1.00 mot 18.00
1.00 collection & delivery 0.00 0.00
4.00 remove & refit: spark plugs 30.91 123.62
1.00 renew: brake fluid 89.00 89.00
1.00 remove & refit: pollen filter 84.51
2.00 remove & refit: tyres (front) (mot advisory) 95.00 190.00 (cheap Europa brand circa £45 online)
1.00 perform: tracking reset (service advisory) 65.00
1.00 oil 24.99
1.00 remove & refit: auxiliary drive belt 189.67 (not due til 60K miles)
1.00 perform: lifetime engine flush (service advisory) 64.50
Total Net Amount £963.76
Environmental Surcharge (2%) £19.28
SKODA ROOMSTER /
Fluid Top up Charge £5.99
Mileage: *******
Total VAT Amount £194.21
Total £1,183.23!
Advice here is deal with a local garage yourself & especially if you are vulnerable get a quote for extras in writing then get a second opinion

I booked a service and mot with these guys and after bombarding me with emails about saving money by prepaying they offered to provide these service at some farm 75 miles away! So I checked the details, yup no garage there and certainly no registered MOT test centre (locations of all of which are publicly available). I did question this and they replied that the garage is "behind the farm", sorry I must have missed it within that green field I'm looking at!

Anyway the point is nobody would even come 75miles to pick up my car, then drive it all that way back taking maybe 2 hours and then do the reverse process at the end of the day for a £100! From all the other reviews I've read I seriously doubt that they bother to do any mot testing or car servicing at all.

At best it's all just a scam to get people to pay up front for a service that they won't get (and then lose £25 for asking to cancel). At worst, well who knows what they actually do with your car when they take it away. These people need serious investigation because I'm worried there is a nasty scam going on here.