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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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I sent these to my best friend who has been feeling quite low. She was delighted with them and sent me a picture, they were lovely.
Excellent service, I was kept fully updated from point of order to delivery. I have ordered from Seranata before and wasn't disappointed then either. Thank you I would definitely recommend Seranata.
Serenata was an excellent choice and a great experience even at busy Christmas time and ordering from abroad. Great range of flowers, sweets, toys and cards, well received by the recipients.
I only asked myself in perplexity: why did the two orders -made on the same day, for the same delivery day, and the same delivery address, but different names- arrived at a difference of a couple of hours between them and not at the same time.
But finally everything was fine, and I shall use again SerenataFlowers services very soon.
The delivery was punctual and reached its destination (in a hospital ward - a challenging delivery) without a problem. Excellent service and reassuring communication. However, I did not see the flowers, as they were meant for a friend of mine who was in that hospital. She said that she was very pleased with the flowers.
Stunning flowers delivered on time with great service. Interflora couldnt fulfill my order request so used Serenata and am so glad I did. Will definitely order again
Thank you Serenata Flowers for the great looking flowers you delivered in time for the birthday of my friend in London. Ordered them Dec 29, to be delivered Dec 31, and it was delivered on time! I would definitely order from you guys again. Good job!
Website was easy to navigate, lovely range of items, order placing was childs play. Despatch and delivery on time and communicated well. Excellent quality of flowers every time! Overall a very good shopping experience! Highly recommend!
Ordered a spray of flowers for a funeral we were attending, but was so disappointed as they looked like a cheap bunch of flowers bought at a petrol station
First time we used this company and last
Ordering the flowers was simple. Delivery was good (about an hour later than scheduled), and the recipient described the flowers as "stunning and beautiful". What more needs to be said?
My friend loved the hamper I sent, they were to thank her for a Christmas present she sent my daughter. Delivered on time and with care.
I ordered flowers for my friend, was easy to order no problems my end. My friend thanked me for the flowers and she said they were beautiful, so all in all 2 happy people, thank you
As above beautiful bouquet s every time brilliant service and price, they have arrived when they said aswell
I made a mistake with a letter on a post code & told the flowers would be re-delivered the next day. All fine you would think... until I was then told they had been 'destroyed' by the courier.
I queried why & then was shocked to find that instead of using a local florist they had been driven from London to Northumberland - a 400 mile trip! I would NOT have used them if I had known that. They offered me half price on another bunch but I refused. Even though it cost me again, i went to a local site that I CHECKED was local.
Very Nice flowers thank you very much! My sister was very Happy to receive it! You are the best! I make the order from România, is second time and i am very Happy that i choose you!
I have received flowers from this company which were up with the best I've ever had. I have gone on to use this company to send flowers and I have received great feedback from the recipients. Would definitely use again.
My only complaint if you call it that is the over load of emails... too much marketing
And if we have just purchased from you you shud know that and not inundate us
With endless sales guff... give us a break for a few weeks after a purchase. We obviously know how to get hold of you. Thanks penny
Easy to order, was kept up to date with delivery details, Flowers delivered on date as requested. Lovely quality Thank you
Order placed and accepted. It was not delivered on the agreed date and I was not notified. When I queried the delivery I was told that it hadn't happened due to a technical issue and would be delivered the next day. An hour and a half later I was told that this wasn't possible and that it would be delivered in two days time. After another two hours I was told that they couldn't guarantee a date for delivery and that they hadn't agreed the original date in any case. I sent a copy of the order confirmation showing the original date and cancelled my order.
I ordered 12 red roses for my wife at Christmas. She loved them but when we realised only 11 flowers had been delivered it was a bit disappointing.
I purchased these flowers for my mother in law table for New Year dinner. They arrived securely and was surprised at how beautiful they were. Everyone commented them at dinner and would definitely buy from them again. Thank you for making the New Year special. Wendy
I ordered two lots of flowers for two of my friends/family. Both arrived in time and both were delighted with them.
However, It appears that Serenata have some homework to do and look at the reasons the unsatisfied customers were left with dismay. Not good reading and one wonders whether I was just fortunate with my orders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members