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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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This is the first time I have used SerenataFlowers for a delivery from Australia to a very close friend in Scotland whose elderly mum had recently passed away. SerenataFlowers kept me up-to-date on the order and confirmation of delivery of the flowers, which occurred on the day I had requested. My friend was so overwhelmed with the beautiful bouquet that she FaceTimed me to tell me and show me. I would definitely recommend SerenataFlowers and will be using them again to send flowers overseas.
Flowers arrived late - Monday instead of Saturday, On the plus side. My sister was delighted with them, Just like the picture on the advertisement.
Bought as a gift so haven't seen them in person. However the recipient absolutely loved them and delivered on the requested day. Would order from again.
Ordered online, delivered as advertised, recipient very happy, good value for money. Slightly disappointed with the balloon, as it looks a lot bigger in the pictures... turned out to be very Small and on a stick. That aside, I was very happy with the service and will consider using again in the future.
My friend liked the flowers and its presentation. I very much liked the updates tbrough the delivery process... Would absolutely use again the service..
1st time we have used this florist, everything was superb, ordering was simple, delivery was made on the actual birthday which was a SUNDAY. And the information on delivery
And confirmation when the flowers had been delivered excellent. Will certainly use us again. JGG Cambridge
I ordered last minute flowers for my Aunt in Canada, I had shopped around and found Serenatal to be the least expensive without seeming to skimp on quality or quantity. They arrived on time and she was very pleased with them. What more could I ask for.
Excellent would definitely use again. Ordered 9pm and was delivered early next morning very pleased with service.
Fabulous flowers, excellent service delivered in record time and really made the day for the recipient. Well done!
Was very pleased with the flowers and the delivery service my daughter was thrilled when they arrived
The flowers were delivered on time and looked absolutely gorgeous.
We ordered them from Australia for a delivery in the UK, Wales for my mother in laws birthday.
She was so happy and so are we
Thank you
I sent the flowers to my mother to cheer her up, the presentation was lovely, and I liked the updates so I knew when the delivery had been made.
My wife was delighted with her flowers, (Peace). They arrived well packed and within the promised delivery time.
Dennis R
Everything the website promised. I appreciated the delivery updates especially being notified at the actual point of delivery. I did not see for myself the flowers but my daughter-in-law said that they were lovely. Thank you, I will use again.
Ordered online on Friday evening - website was easy to navigate. Flowers were delivered before lunch on Saturday. Reveived email updates throughout
Ordered 4 bunches for my team late Friday evening - all had been delivered by lunchtime the following day - Saturday. Feedback on them was very good, excellent value for money and easy to use web site, will use again
Ordered the Orange Rose Duo. Really Lovely and as described on the website
Thank you would definitely use again
Ordered the blue / purple orchid spray of flowers for my mum, she could t believe how different and visually stunning they were. Very well packaged and each stem had its own vial of water. Thanks!
Ordered a bouquet for my mum the day before her birthday (!) They arrived on time and she loved the flowers. Will no doubt use again.
Recipient wasnt happy - actually rang me to say that Ive wasted my money - which was embarrassing...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members