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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Was very pleased because I ordered those for a friend who is terminally ill, wanted to cheer her up. I bought the largest bunch for the arrangement that I chose, and was hoping it would be a decent size. From the photo recipient sent me was expecting a bit more variety in colour but the buds in the photos were not open yet so it looks like this was meant to be so they will last a while which is great! The person who got them was absolutely delighted and said she was lucky she had a vase big enough for it to fit in! They are giving her a huge amount of pleasure. The ordering and delivery was totally hassle free and very easy. I definitely will use this firm again and am very glad I chose them. I ordered Spring Time Grandissimo. I wanted her to have a decent size bouquet because she has been a very good friend to me.
Thank you for the great service flowers were beautiful and delivered on time thank you highly recommended.
Excellent service, good quality fresh flowers delivered on time. Will use Serenata for any future flower requirements.
Funeral poise ordered for 9.30 funeral. I received an email 4pm afternoon before the funeral to state the flowers had arrived damaged and NO floral tribute would now be able to arrive on time.
Any funeral is bad for this to happen, but this was for an 87 yr lady who was unable to personally attend her sisters funeral due to her own ill health. This was most upsetting for the whole family. We then had to phone around local florist to supply a tribute.
A full refund was received, but this has done very little to console my elderly mum in law.
Easy to use website. Good choice Of products and reasonable prices. Greeting card included. Would order from this company again.
Easy to use website, delivered on time, flowers looked exactly as pictured and the price was great. Always a worry when you are overseas but got exactly what I ordered and kept well informed throughout the process thank you
I ordered online from the USA to London. It was easy and very resonable compared to other sites. I will send something again. Easier and cheaper than mailing a package from the USA. You have a great selections of flowers and gifts. I was very pleased with my selection as he sent me a picture of the gift.
Ordered at very short notice, on a Sunday, flowers arrived on time on Monday, excellent. The product was delivered as expected and on time, very, very pleased
The family receiving the flowers were so happy with the freshness, prompt bright surprise delivered with a smile. They were easy to order and the website comprehensive Thank you
Found it easy to order on line and the selection was amazing. Delivered a day later than expected but it was fine. Will useSerenatal Flowers again. Thank you
Having received flowers from a friend thru Serenata we used them ourselves.Our recipient was delighted with the quality of the flowers which had arrived exactly within the time frame we were given and they in turn will now use them! Perfect.
Did everything online. It was so easy and flowers arrived next day as ordered. Also kept informed about delivery. Can only give 5 stars!
Ordering was easy and the follow-up communication was great. The product was delivered on time and a notification was provided as soon as the delivery was received.
Easy to use website, fast efficient delivery exactly on time. The flowers were brilliant, my mother loved them. Wold always use this company.
Flowers arrived in perfect condition tho the vase was broken. I contacted support instant refund. Like I had received reply within 2 minutes. However there was no help in receiving a replacement instead. Kinda needed a vase for the flowers to begin with. Otherwise would have had a 5 star rating.
I was most impressed with the way I was kept informed of my order's progress and my recipient was delighted with her flowers. First time I had used Serenata but would use them again.
Wow I received some flowers for Christmas and they were fab, service was 100%! So I decsidednto order some for my sister I was well impressed from start to finish! Well done
It got there, the stalks were broken and the vase was smashed, all I got was an email saying they'll try to deliver again soon, no date or time or deadline just 'soon' it was for a 21st birthday absolutely pathetic.
I ordered the flowers on the Sunday for the Monday - the flowers arrived on time and were lovely. No issue with the service or the quality of the flowers at all and in fact I thought they were also very good value for money compared to other providers. The information that I received via text was also spot on.
The flowers were for a funeral - the only issue was that the flowers were marked for the funeral director rather than for the family of the deceased. This meant they were actually overlooked by the firm and I had to ask when they did not appear at the crematorium. It was all sorted out amicably- and in the main it was not fault of the florist as they were delivered on time - but perhaps the labelling could be reviewed - but many thanks for flowers and the service received
After trying two other online sites I ordered flowers on Sunday afternoon for delivery on Monday. The others couldn't deliver until Tuesday! On Monday just after 11.00am, I received a text from my friend saying "Thank you for my beautiful flowers." First time I have used Serenata Flowers and I am very pleased with the service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members