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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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The flowers arrived the day after ordering them, my mum told me it is a beautiful bouqet and she was pleased that they arrived safely, thanks indeed from Viv garnett.
I ordered this bouquet from here in New Zealand for my Aunt's 90th birthday in the UK. The flowers were delivered promptly on New Years Eve (which was a Sunday) and she said they were beautiful and fresh. My first order with you so thank you Serenata. I'll definitely use you again
Serenata provide a user friendly online ordering service together with prompt email acknowledgment of the order and tracking notifications. I would certainly recommend on the basis of quality, value for money and good online customer service.
Arrived on time stated and flowers were beautiful. Daughter really pleased and sent photo. Will use again.
We are English and we live in France. We wanted to send some flowers to a friend of ours for her 90th Birthday, which was on New Years Eve, a Sunday and we had difficulty finding a company that would deliver to her address on that day. She tells us that the flowers were delivered on time and they were beautiful. Delivery was free and we are very pleased. We looked at lots of different firms and Serenata Flowers gave us good value for our money, deliver free and deliver on Sundays, which is exactly what we wanted. Good Work! Well Done.
Flowers were delivered on time, I did not actually see the flowers as they were a gift but the recipient was very pleased with them. When I saw her six days later she said they were as fresh today as the day were they were delivered.
Thank you, Serenata Flowers, you delivered a fantastic bouquet of flowers to my mother for her birthday. She was overjoyed with them and I was impressed that the courier you used gave me an expected delivery time which they adhered to. The web site was easy to use and payment was simple. Well done! Will definitely use you again.
Regards, Andy R
They were prompt and looked lovely. My girlfriend loves them. Would order from here again...
I ordered flowers to be delivered 2 days prior to a birthday, no a problems. The transaction was quick and simple.
I got a call from the receiver who absolutely loved them.
Reasonably priced too.
Will certainly be using them again and again. Big recommendations to family & Friends.
Thank you so much xx
Flowers Arrived on time and according to my mum they are beautiful. They were exactly as the picture had shown.
I ordered flowers for in between Christmas and chose them because they had the biggest range of flowers at reasonable prices and they arrived on time,
I would use them again
These flowers were a gift as a thank you for a Xmas stay. I wanted to match
The colours to the lounge colour scheme and a vase I had given for my sister. The notification for delivery was accurately, although I had to check as I did not get a response from my sister. They had heard a knock at door but no one there and did not see the flowers. That is minor though, her response was Wowsers what a fabulous colour and was pleased with the presentation. Well done.
Hi - the delivery took over 5 days to be delivered and within 3 hours, the product was dead - the customer service was prompt in saying this was due to the weather, but still - waste of money.
I placed 3 orders for 4 Christmas Hampers as the website said order now and get it by tomorrow.
1 order was a pre10 that didn't turn up till 11:00 the other order was for 2 hampers to be delivered to the same address and only 1 hamper was delivered. When trying to get hold of the company I found it extremely difficult to contact them as they don`t have a direct line. When I got hold of them they told me that they couldn't see on there website that I had ordered 2 hampers and that I needed to send them my confirmation to prove that I had ordered 2 hampers not 1. I was then expecting the company to apologizes and say we will get that out to you now for tomorrow delivery or something like that, but NO I was refunded and told if I want it I need to place a new order. I wouldn't use this company ever again the customer service is poor the website is poor and the delivery service is poor.
Please, never purchase anything from this company. I ordered flowers and a happy birthday balloon as a surprise for a very dear friends birthday.
I had an email to say "failed delivery" when I clicked the link it said extreme weather but the courier had left a card to get them re-delivered. I questioned why they left a card but couldn't deliver the flowers? This was never answered. I said if the flowers couldn't be delivered that day (her 50th birthday) then I wanted them delivering another day. I got an automatic response stating I wasn't entitled to a refund as it was "extreme weather out of their control and they would not try to re deliver" I never asked for a refund, just another delivery date. Again I questioned how they say they left a calling card but no flowers - they never left a card by the way as my friend was a home all day.
The company still hasn't answered.
This company have had my money and not delivered any product. STAY AWAY.
I have been to trading standards and sought advice from the CAB. I am awaiting a response from Serenata STILL.
Flowers were wilted, roses were dying could have bought these flowers from a supermarket for under £5 if they were fresh, which they were not. My mum was disgusted with them. I am hoping for a refund as these flowers cost £25. Would not use this service again
Ordered flowers 5 days in advance and was kept informed all through the process. Recipient was very pleased with them and I would order again without hesitation.
I was able to select between 3 different sized arrangements and felt I got excellent quality in a beautiful display for a great price. I liked the updates which told me when the order had been despatched and also when they had been delivered. I would use Serenta flowers again in the future and not hesitate to recommend to anyone.
First time use of this site. Flowers arrived when expected, recipients were over the moon. Thanks Serenata Flowers.
Colin.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members