On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered on the Friday before Christmas and flowers were delivered before 9am the following day. Considering the time of year I thought this was outstanding.
I ordered flowers on line very close to Christmas, yet they were delivered on time, the display was beautifully done and the quality of the flowers was excellent. The recipient was delighted with them. The ordering process is very easy and they were good at keeping me up to date on progress.
I ordered these flowers online and they looked beautiful, however when they arrived the flowers were wilted and the petals on the roses had already turned brown. Very dissappointed with the quality. Will not be using this service again.
Used this site for many occasions found it very easy to follow, kept informed throughout from time of order to time of delivery so will use this again again love it, and highly recommend to all. Most of all the products were brill
I ordered a beautiful flower arrangement for a family member that had had a bereavement, I paid £52 for it and what was received certainly wasn't worth half of that.
It was totally different to the original order and half dead. I contacted Serenta Flowers who assured me that the photo I sent would be forwarded to their partner florist and they would email as soon as the florist had responded. Having heard nothing I emailed Serenta flowers and as of yet have had no reply.
I would never use this company again, the customer support is rubbish and I feel totally let down by them, in my opinion it's a lottery of whether you get what you order or rubbish
I order a plant for my Aunt and Uncle to say thank you, they loved it, great service was kept up to date on the status of my order and when it had been delivered, would defiantly use again
The flowers were for my wife, but needed to be here before noon so I ordered a before 10:30 delivery to be safe. The flowers arrived around nine, on a neat box and in perfect condition. The blooms were well presented and two days later flowers are still opening. Overall I was very pleased with the service.
I was disappointed not to be able to add to the text of the card which was to go to the recipient with the flowers only a short time after ordering on line. I had omitted my name as the sender and was told the order was already with the dispatcher and couldn't be altered. This was the night before despatch so there WAS plenty of time to alert the flower shop. AS FAR AS I know the flowers were OK
Web site very easy to use. The flowers were delivered next day and were exactly as stated. Will definitely use again. There were plenty of flowers to choose from and at reasonable prices. I was kept informed as it was easy to track the flowers.
Flowers are lovely but I paid for the special delivery to arrive before 10.30am but the flowers arrived after which meant my daughter never got them on time. I was very disappointed. Shame or would have been 5 stars.
Easy to order and the website kept me constantly up to date with the dispatch of the order. Recipient loved her flowers.
Getting the right amount of updates is what I look for and it was great not getting too much or too little. The flowers were excellent and delivered at the correct time with no issues. No reason not to recommend
I am so impressed by this service. It was easy and quick to order. The flowers arrived early the next morning and I was sent email updates with the progress of the delivery. My friend thought that they were absolutely beautiful. Excellent value for money. I will be back. It is nice to find a company that does what they say that they will do. Well done to all involved.
Ordered funeral flowers which arrived too late for the funeral despite giving the date and time of the funeral! At the top of the web page for funeral flowers it says free next day delivery. I ordered the flowers in plenty of time. As I had read free next day delivery and as part of the order process asked for date and time of the funeral I didnt scroll down past the flower arrangements to read the small print about ordering delivery for the day before (something I have never had to do before with other websites). I was also very disappointed with the response I got afterwards which did not take into account the upset this has caused for my family. I would therefore NOT RECOMMEND this website to anyone.
We had a bouquet of sympathy flowers delivered to a friend and I have to say the pictures look beautiful. I will not hesitate ordering from you again! Thank you xx
The flowers are beautiful. The contact by email was very good. You knew when the flowers were deliverd. My daughter is satisfited. I will order again the next time.
The white rose sheaf for an aunt's funeral were beautiful, but unfortunately the card (for which we paid £2.99) was not included. This was very disappointing.
Excellent service with next day delivery and not extortionate costs. Would recommend anyway and definitely use again
Packaging and flowers A1, bit disappointed it was nearly 4pm before they were delivered. But it is the Christmas holidays, so reasonably happy.
Ordered a bouquet for a dear friend who had suffered a close family bereavement. I chose the Minuet arrangement from the "sympathy" section online. I particularly chose this bouquet due to the subtle colours. When the receipient sent me a photograph, I was surprised to see that it was a lot more colourful than it appeared online. The gerbera's were bright orange instead of a light peach as it appeared online. In a nutshell, what I ordered was not what was received in my opinion. That said, I was kept informed regarding the progress of my order until delivery.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members