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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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So easy to do, and made someone very happy, however flowers werent bouquet ordered, they seemed much better. High quantity of good quality stems.
Happy relative = very happy me.
Lovely flowers that actually looked like they did on the website.
Delivered within timescale advised.
Will certainly order again
Ordered at 2pm, delivered next day. Good value for what was spent and did a great job of cheering my friend up.
Just wonderful. The flowers were for my sister in law and they arrived exactly when you informed me they would. She sent me a photo and they looked wonderful Would definitely recommend this service. Very reasonable price as well and Sunday morning delivery.
After placing a last minute order and paying for next day delivery, 6 Dead flowers were delivered with the petals very visibly hanging off.
Would not recommend
Have visited my friend and the basket of flowers were beautiful.
She wa so pleased with them. Thankyou
Very disappointed. Could have got better in a supermarket. Never use them again! Flowers were cheap. Complained but no one seems to be bothered. Obviously quick to take peoples money
A very easy website, and a good choice of flowers. The order was dealt with efficiently from order to delivery. Thank you.
I ordered a 'Cross' for the funeral of my mother in law and, although it arrived in time (on the morning of the funeral), it was very small (more suited for a child) and the roses were not completely fresh. I had ordered them on the Thursday prior to the Monday funeral, and I'm wondering if they were made too early? I had previously sent flowers from Serenata to my cousins who were delighted with them and said they were absolutely beautiful. The Cross cost £69 and I paid £9.99 to deliver before 10:30 am, and I felt that this was not good value.
Ordered flowers for my mothers birthday, they arrived 1 day late, so defeated the point of sending flowers to let a person know you are thinking of them on their birthday. Wouldnt use again.
Very highly recommended, I got next day delivery was very happy with the service i received. Flowers were gorgeous and fresh.
Sent a gift basket from Seattle to London all online and was extremely pleased with everything! The basket was beautiful and was delivered on Sunday which was my Great Aunt's 95th birthday with no hitches. I will definitely use Serenta Flowers again and highly recommend them to anyone!
Flowers were received on time but several were wilted and a few were brown. Despite following care instructions, the next day which was the day of the funeral more had wilted and others had died. AVOID AT ALL COSTS!
The process was very good, but the flowers are not holding up and the balloon popped almost immediately.
First time I have ordered flowers on line. Great communication flowers delivered in time frame! Beautiful flowers. Would recommend!
This is a superb service. The flowers were beautiful. They arrived on time - and I was kept up to date with everything. This is a Florist that I will certainly use again. 5*
A lovely bouquet ordered for my mums birthday. Arrived on time and in good condition. Will use the service again no doubt.
Delivered on time and the flowers looked lovely. Lots of additional things available to add to the order too including birthday cake/vase etc which was good
Flowers for Mum's birthday. Arrived on time and she loved them. Easy to order and pay. Good prices, good choice
Although there was 24 hours delay due to adverse snowy weather conditions (Probably couldn't get hold of the flowers due to flight cancellations in North Scotland I presumed) the flowers were delivered the day after that. Due to the long distance away, I haven't seen them myself but was telephoned to say that they were beautiful and lovely and fresh. Very happy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members