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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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California
1 review
0 helpful votes
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Beautiful
January 29, 2018

Gorgeous flowers for my mons 7th birthday. White roses and freesias were stunning. Prompt delivery and great service. I will use your again

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
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Excellent service
January 29, 2018

Hadn't heard of you but recommended by a friend, I am delighted, got beautiful flowers, a cake and a balloon delivered to someone all for £30. Was kept updated every step of the way, genuinely can't fault you, thank you

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
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Excellent
January 30, 2018

Everything went as agreed, perfect! Flowers were lovely, my friend was happy, delivery on time, all good

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
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Great service
January 29, 2018

Ordered flowers in evening and flowers delivered following day - lovely flowers, a great service - Used this company a few times and never had a problem

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
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Unhappy with delivery!
January 29, 2018

Flowers lovely, delivery driver made no attempt to deliver to the door and was leaving them behind the wheelie bin. When I emailed Serenta about this they replied it is at the drivers discretion where the delivery is left and to read the T&C. I don't consider knocking at a front door anything out of the ordinary do you?

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
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Ordered flowers for my friends 50th they were beautiful she was really impressed by them, easy to order and free delivery result!

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
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Flowers were ok
January 29, 2018

Flowers were ok nothing special for the price, have had a lot better.
Flowers were delivered by courier which is a good thing

Date of experience: January 28, 2018
GB
1 review
0 helpful votes
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The flowers were for my daughter in law and I received a message to say they were out for delivery and then when they had been delivered and she loved them, so would definitely use the company again, thank you

Date of experience: January 28, 2018
New Zealand
1 review
0 helpful votes
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Birthday Flowers
January 29, 2018

I live in NZ and tried you guys for the first time. I ordered these flowers for my mother in law. She was thrilled with the quality of them. The fact that the flowers were closed when they were delivered meant they were long lasting and fresh. Apparently the box they were delivered in was a bit battered but the flowers were fine,

Date of experience: January 27, 2018
Delaware
1 review
0 helpful votes
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Couldn't ask for more, good service, reasonable prices and wonderful quality flowers delivery next day as requested.
Thanks.

Date of experience: January 27, 2018
GB
1 review
0 helpful votes
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I've never really ordered flowers online before (preferring to get bunches from supermarkets and arrange them myself) but a good friend's husband was poorly and I wanted to send something to let them know we were thinking of them.

After going onto Interflora I was outraged at the prices and decided to Google flourists in Solihull instead... and boy am I glad I did! Not only were Serenta's flowers better priced but the variety was much more to my taste. We chose a £19.99 bunch and added a 'get well soon' stick balloon and a very fitting card involving a cat and a cup of tea- 2 of the recipients favourite things! The arrived promptly the next day and I was kept updated by Email throughout the whole process.

The website was easy enough to navigate and my 3 year old even managed to choose the card he wanted to send ("look Mumma, cat like Milo"!).

All in all we were super happy with our purchase, as were our friends who received the order.

We will definitely be ordering again :)

Date of experience: January 27, 2018
Singapore
1 review
0 helpful votes
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Lovely Birthday Gift
January 29, 2018

Its was so lovely and my soon to be Stepson was so surprised about it... the flowers are in a bud form and so cute... Very efficient updates as well.

Date of experience: January 27, 2018
GB
1 review
0 helpful votes
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Quick and effortless
January 29, 2018

Really speedy delivery and easy ordering process. Flowers were lovely and I really appreciated the one hour time slot of delivery and the ability to know when they arrived.

Date of experience: January 27, 2018
GB
1 review
1 helpful vote
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Serenataflowers have stated the flowers have been delivered to recipient but there is no sign of the flowers. Confirmation said left in front porch, when my friend does not have a front porch. Hard to get hold of to try and resolve the issue. Almost impossible. Awful.

Date of experience: January 27, 2018
GB
1 review
0 helpful votes
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Very happy wife.
January 29, 2018

Flowers arrived at stated delivery time, and my wife was very happy with her gift, and two days later lilies have started to open and look great. Would order again from Serenata Flowers

Date of experience: January 27, 2018
Italy
1 review
0 helpful votes
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Pleased with quality
January 29, 2018

Beautiful flowers, delivered next day - only reason not 5 stars the courier left them on the doorstep when there was someone at home. Would still use again.

Date of experience: January 27, 2018
Washington
1 review
1 helpful vote
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Wouldnt bother ordering
January 27, 2018

I was able to change my delivery date at short notice that was really good and I was grateful. My flowers come the next morning I could of literally cried. They looked NOTHING like they did in the photo I could of get better from lidls down the road for £3! Its not about the money, its the principle of it. Wont be using these again.

Date of experience: January 27, 2018
GB
1 review
0 helpful votes
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Bouquet of Delight
January 27, 2018

The bouquet was beautiful and delivered on time. I was informed when the flowers were out on delivery and also when they had been delivered which I thought was excellent. My daughter who was ill loved them.

Date of experience: January 27, 2018
GB
1 review
0 helpful votes
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Excellent Service
January 27, 2018

Everyone remarked on how beautiful the basket of flowers looked and I was very impressed with the delivery service emails. I would definitely use this company again.

Date of experience: January 27, 2018
GB
1 review
1 helpful vote
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Good service
January 27, 2018

Well I did not see the flowers myself apart from on-line but by all accounts the person who received them was more then happy with the goods delivered.

Date of experience: January 26, 2018