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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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My daughter-in-law, the recipient, reports prompt delivery on Sunday, in fine condition, and excellent choice of blooms.
Will certainly use in future as another firm's website completely incomprehensible.
We first picked Serenata by chance for delivery of flowers to a berieved friend down in Cornwall who reported back very good comments. Following on from that weve used them for flowers to Wales and Gloucestershire, and most recently, Cambridgeshire. Weve had really good feedback from recipients every time. Delivery has always been on the requested date and at a sensible time, and Serenata keep us informed throughout the process. Brilliant service, beautiful flowers and sensible prices - well done.
Never received the email letting me know if flowers were delivered. Still do not know! Not very good service.
Amazing service and delivery! I put the wrong address in and wanted to change it straight away, they replied within the hour and then the flowers were sent and delivered the following day!
Would definitely recommend to everyone!
Excellent service. Flowers delivered as scheduled at the start of the day. Good selection and very well presented. Highly recommended; will definitely use again.
I was asked to arrange a delivery of flowers and champagne last minute on Friday evening for delivery on Saturday. The website is simple and straight forward and I received my confirmation of booking straight away. The notifications for dispatch and delivery were great. The feedback from the recipient was excellent, 'best flowers they had received so far'. All in all will definitely use Serenata Flowers and recommend to others.
Quick delivery time, very reasonably priced & very satisfied with the service! Thank you! Will definitely use serenata flowers again.
Used Serenata a couple of times now and they are brilliant - arrived when I requested them and flowers are lovely. I had to get in touch once as I had made an error with the order and Serenata dealt with it straightaway without any hassle. Will always use Serenata when I need to send flowers xx Thank you xx
The white freesia & greenery bouquet was beautiful & smelt divine. Best I have bought & will order again. Liked the free delivery. Better value than many other websites.
Service was good. Very clear to understand ordering. Flowers looked good on delivery on Saturday but by end of Sunday had to be rearranged and some flowers had to be thrown away as they had become droopy and leaves were looking as though they were dying. Monday we now have a much smaller display and looks like it may last another couple of days. Instructions were followed but a bit disappointing for £25.
Beautiful flowers that i requested were delivered when i requested them what more could you want. Thank you!
Have used Serenata flowers before as other online flower shops have let us down in the past. Never experienced any problems and I like they way they keep you informed of the whole process. No faults with the flowers.
Was disappointed with flower delivery from a certain main high street chain so decided to give Serenata Flowers a try. The destination was quite remote and we did it the night before required. Wow! On the day following a lovely bunch arrived at the destination! What service. Would definitely use Serenata again. The delivery destination was Suffolk, UK. Don't know about other places in the UK.
Every time I have ordered through serenata flowers I have felt confident in knowing this will be a reliable and a good quality service.
Although delivery and order without any issue, the website is lacking communication, but maybe its because I am old fashioned and like to talk with someone rather than just read some FAQ
Flowers delivered quick lovely packed and on time
As we do not usually see the flowers which we buy as a present for other people, why do you not offer an additional service of taking a photo of the actual boquet that you deliver?
It would give me and others the confidence to place repeat orders.
Bill
I was very pleasantly surprised at the price and prompt delivery.
My friend was very impressed with her flowers and really cheered her up after surgery. Thank you
Decided on grandisimo as it was bereivment wanted to cheer them up with a lovely bouquet they did arrive on time but pretty poor roses were in full bloom the rest was in bud form. For 50 pounds it wasn't worth it I could have bought better from Morrisons
I ordered flowers for delivery on a Friday and they did not arrive until late on the Saturday.
What kind of service is that?
Will not use this company again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members