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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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Sweden
1 review
0 helpful votes
Follow Lisa F.
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The flowers were fresh and beautiful!

I specially appreciate the messages informing me the status of the flowers: Ready for delivery, are on their way, have arrived. I would recommend this company!

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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Ordered for someone else but delievered the next day and apparently looked lovely! Much more reasonable than other sites too

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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Easy to order on line and good value for money. I had some issues with the confirmation not being sent to my email address but that was very quickly rectified. Good update on status

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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Delivery efficiency from point of order superb however the quality of the flowers were not as bright and vibrant I would expect. A shame for me as a sender and the recipient.

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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Very happy
February 5, 2018

Hi brought some flowers after finding this company through topcashback and very happy with service quick delivery and my girlfriend was happy with the flowers

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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I stumbled across this website, decided to try it out. Easy to use, nice flowers, delivered on time!

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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I ordered a bouquet late afternoon and they were delivered the next day. The delivery updates were brilliant and my lovely Aunt rang me straight away to say how beautiful the flowers were, she was delighted. Fab service i would highly recommend.

Date of experience: February 4, 2018
GB
1 review
0 helpful votes
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Always reliable
February 5, 2018

Have used this site several times, have no personal idea what the flowers/chocolate hampers were like but the recipients all loved them. All delivered on time and emails received to update me at each stage. Brilliant service!

Date of experience: February 3, 2018
GB
1 review
1 helpful vote
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Poor
February 3, 2018

I misclicked and put the wrong delivery date for the order. I realised this immediately however I was unable to change the date via their website. I emailed customer services within 5 minutes who were unhelpful until my 3rd email. I have been refused any money back or additional flowers. I feel it is a very poor online service where you cannot change the date of the flower delivery 5 minutes after ordering. I will not use them again.

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Excellent Service
February 3, 2018

I ordered a bouquet of flowers to be sent to my daughter when she was unwell. They were delivered the following day, as promised, and she was thrilled with them. My only gripe was having to pay an additional £2.99 to add a card so she would know who they were from!

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Love using this site service is excellent easy to use web site and recipients are very happy with the flowers they receive x

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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First class service
February 3, 2018

Thanku so much for your prompt service
I was let down by prestige flowers and was so
Dissapointed
Sadly my friends husband passed away at an early age and I was let down so badly even after I paid extra postage for next day delivery
I had to check where they were as no contact
Serenata delivered my order with no problems
I'd recommend them to anyone
Thankyou so much

Date of experience: February 3, 2018
NL
1 review
0 helpful votes
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Trustworthy
February 3, 2018

Ordening flowers by The internet without seeing them is always a risk.
They arrived in time and I heard they were beautiful. Thank you!
Kind regards from The Netherlands.

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Professionalism
February 3, 2018

From the start to the delivery of the flowers which were beautiful the service was nothing less than a professional service. I would certainly use the service again and again.

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Very happy
February 3, 2018

Ive used most online flower delivery services and found Serenata to be the best, low price, free delivery, great service and really beautiful flowers, what more could you ask?!

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Beautiful surprise
February 3, 2018

Purchased for no reason than to cheer up my daughter with her favourite flower. Great service from start to finish and delivery notification allowed her to pop back to work to collect even though she just missed their arrival. Will definitely use this company again.

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Flowers
February 3, 2018

Ordered flowers at 6pm and delivered next day at 12noon. Recipient really pleased with flowers. Great service will use again.

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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The flowers arrived in beautiful condition my cousin was delighted with them. It was nice to be able to add additional flowers if required. I liked the variety of different arrangements shown to choose from on the website as they were being ordered from one end of the country to send to the other. A relief to know Serenata did a wonderful job.

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Very satisfied!
February 3, 2018

Lovely options, reasonable price... delivered fine and I only ordered the day before. I didn't opt for a card as that was extra so consequently my Mum didn't know who they were from but that actually gave it all an element of surprise!

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Very impressed
February 3, 2018

Used SerenataFlowers for the first time this week, and was really impressed by their variety, prices & excellent service. My mother loved her potted rose plant. Definitely recommend them.

Date of experience: February 3, 2018