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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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Georgia
1 review
0 helpful votes
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Excellent service
February 3, 2018

Excellent service. Flowers delivered as scheduled at the start of the day. Good selection and very well presented. Highly recommended!

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Beautiful flowers came on time in a beautiful box with balloon. My wife loved them. Amazing service for some amazing flowers. Will definitely be using this service again

Date of experience: February 3, 2018
Bermuda
1 review
0 helpful votes
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Fast and Fab flowers
February 3, 2018

Did exactly what they promised. Mum very pleased with her get well flowers. That's all I've got to say but needs 100 characters. There that should be it!

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Best Service Ever
February 3, 2018

Ordering was very easy and the beautiful selection of flowers were delivered early in the day.
The recipient was so delighted with the gift it really did have the desired effect of cheating her up.
Well done SerenateFlowers

Date of experience: February 3, 2018
GB
1 review
0 helpful votes
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Brilliant service and beautiful flowers at a reasonable price. Will definitely recommend and use again.

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Easy to select online, order and book. Communication throughout to keep me updated on my order and delivery. My friend was thrilled with her flowers and I have seen them and they look stunning. Thank you

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Sympathy flowers
February 2, 2018

Beautiful flowers sent in a lovely box very unusual mum loved them a little expensive for how many you got buy overall very happy plus free delivery would use again

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Perfect service
February 2, 2018

Kept up to date with process. Even let you know when it has been delivered arrived at time stated. Will definitely be using in the future. And the flowers were better than picture

Date of experience: February 2, 2018
Viet Nam
1 review
1 helpful vote
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Hi,

I ordered a dozen red roses to be delivered. There was no issues with the delivery and the recipient receiving the flowers however upon deliver they appeared to be dying and not great looking at all. Further more they died 2 days later. The other half was not impressed at all with the flowers and neither am I for how they have turned out.

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Excellent service
February 2, 2018

Wonderful flowers, easy to organise and such excellent customer service with delivery. Even being informed when they had been delivered which was awesome. The flowers were very much appreciated by the recipient.

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Best floral website so far and arrived on time, in good nick and were much appreciated. Many thanks, Dave

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Excellent service
February 4, 2018

I have used this service a few times and all deliveries have been on time with beautiful bouquets as expected!

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Excellent
February 2, 2018

Great value, so easy to order and recipient was delighted with flowers. Arrived on time and communication was very good from start to finish. Would recommend and will be using again.

Date of experience: February 2, 2018
GB
1 review
0 helpful votes
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Great quick service but a little disappointed in the flowers that were delivered. They were different to the picture not as much in fill and the roses looked a good few days old and didnt look as if they would last long

Date of experience: February 1, 2018
GB
1 review
0 helpful votes
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Great Service & Flowers
February 2, 2018

Easy to select and order flowers. Flowers were delivered as promised and mu auntie love the flowers. Would use and recommend Serenata Flowers.

Date of experience: February 1, 2018
GB
1 review
0 helpful votes
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Email confirms delivery
February 2, 2018

But i sent them to a friend who lost her husband. I don't want to phone to see if she got them or if they were nice. She has enough going on to get in touch with me.
A photo would have been nice from the courier. I fear I've spent £40 on nothing. Wouldn't use this company again.

Date of experience: February 1, 2018
GB
1 review
0 helpful votes
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Excelant Service
February 1, 2018

We needed these flowers to be sent to another part of the country and found Serenata Flowers on line, the service was excellent and I was informed all of the way, and then again when the flowers were delivered. Would certainly use this company again. Well done and thank you for your help

Date of experience: February 1, 2018
GB
1 review
0 helpful votes
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Flowers were not good quality and some were dead on arrival. Would not recommend. Very very very disappointed.

Date of experience: January 31, 2018
GB
1 review
1 helpful vote
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Dont bother
January 31, 2018

Dead flowers very bad customer service never again...

Date of experience: January 31, 2018
Thailand
1 review
0 helpful votes
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I couldn't find but I was looking for an option for handwritten greeting message on the card. That is a feature I would welcome

Date of experience: January 31, 2018