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The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Excellent service. Flowers delivered as scheduled at the start of the day. Good selection and very well presented. Highly recommended!
Beautiful flowers came on time in a beautiful box with balloon. My wife loved them. Amazing service for some amazing flowers. Will definitely be using this service again
Did exactly what they promised. Mum very pleased with her get well flowers. That's all I've got to say but needs 100 characters. There that should be it!
Ordering was very easy and the beautiful selection of flowers were delivered early in the day.
The recipient was so delighted with the gift it really did have the desired effect of cheating her up.
Well done SerenateFlowers
Brilliant service and beautiful flowers at a reasonable price. Will definitely recommend and use again.
Easy to select online, order and book. Communication throughout to keep me updated on my order and delivery. My friend was thrilled with her flowers and I have seen them and they look stunning. Thank you
Beautiful flowers sent in a lovely box very unusual mum loved them a little expensive for how many you got buy overall very happy plus free delivery would use again
Kept up to date with process. Even let you know when it has been delivered arrived at time stated. Will definitely be using in the future. And the flowers were better than picture
Hi,
I ordered a dozen red roses to be delivered. There was no issues with the delivery and the recipient receiving the flowers however upon deliver they appeared to be dying and not great looking at all. Further more they died 2 days later. The other half was not impressed at all with the flowers and neither am I for how they have turned out.
Wonderful flowers, easy to organise and such excellent customer service with delivery. Even being informed when they had been delivered which was awesome. The flowers were very much appreciated by the recipient.
Best floral website so far and arrived on time, in good nick and were much appreciated. Many thanks, Dave
I have used this service a few times and all deliveries have been on time with beautiful bouquets as expected!
Great value, so easy to order and recipient was delighted with flowers. Arrived on time and communication was very good from start to finish. Would recommend and will be using again.
Great quick service but a little disappointed in the flowers that were delivered. They were different to the picture not as much in fill and the roses looked a good few days old and didnt look as if they would last long
Easy to select and order flowers. Flowers were delivered as promised and mu auntie love the flowers. Would use and recommend Serenata Flowers.
But i sent them to a friend who lost her husband. I don't want to phone to see if she got them or if they were nice. She has enough going on to get in touch with me.
A photo would have been nice from the courier. I fear I've spent £40 on nothing. Wouldn't use this company again.
We needed these flowers to be sent to another part of the country and found Serenata Flowers on line, the service was excellent and I was informed all of the way, and then again when the flowers were delivered. Would certainly use this company again. Well done and thank you for your help
Flowers were not good quality and some were dead on arrival. Would not recommend. Very very very disappointed.
Dead flowers very bad customer service never again...
I couldn't find but I was looking for an option for handwritten greeting message on the card. That is a feature I would welcome
Answer: No Refunds Granted. You will have great difficulty getting anything from this outfit.
Answer: Go through facebook