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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Informed of morning of scheduled delivery that order could not be fulfilled due to "technical issue" - bit of a let down with no offer of recompense other than option to cancel order with refund. Unimpressed to say the least.
Don't look any further!
I wanted to send a last minute gift for a friend's 50th Birthday. It was Saurday afternoon and I wanted a Sunday delivery. I searched and searched and searched the whole internet for a company who offered a good quality product for a reasonable price. Everywhere I looked, the nearest delivery date was either Monday or Tuesday. I was just about to resign myself and order a gift for Monday delivery when I decided to do one more search. Although Serenata Flowers had come up in my search engine a few times I dismissed it because i had never heard of them. Big mistake! What caught my eyes was delivery 24/7. So l clicked and they offered a wonder Champagne Hamper which was just what I was looking for. The price was great as well. So I place my ordered praying that all would go well and I wasn't disappointed.
I received an order acknowledgment email within a few hours. Then the day of delivery I received notification that the Chauffeur was on his way with my order.
Then I received a message that the order has been delivered.
My friend was so shocked and impressed with the gift.
I would highly recommend them to anyone and will definitely be using them again.
My one regret is that I didn't use them sooner, I could have save myself a few hours searching the internet.
I ordered the princess bouquet and it was absolutely beautiful when it arrived! The flowers were all fresh and the bouquet was very full overall. Would definitely order again!
Arrived on time. My friend loved them. Absolutely perfect. Id been alerted to your service when my French son in law recently used you to send me Flowers. I was so impressed I used you myself. Highly recommended.
The flowers I ordered are gorgeous and I will definitely be ordering from this companie again. Extremely pleased
Easy website, ordered at 12.30 was with my mum the same day at 5pm with the same day service. Made her day. She said they look beautiful
All good, easily ordered through the lovely website, paid, acknowledged, kept up to date on progress and delivery, addressee very happy with received flowers!
Couldn't fault anything. Order was quickly acknowledged and I was informed when delivery was due and had been made. My sister was very pleased with her flowers as well.
Ordered late on a Sunday night and they arrived by Monday lunchtime - my friend was delighted. Good value. I appreciated the email update so that I knew the gift was on its way.
I bought these for my daughter as she had admired some flowers recently sent to me. Her flowers arrived on time and she was thrilled with them. The customer service is excellent, ordering is easy, the cost is reasonable, the packaging is sturdy, the care card is informative and amusing and the shipping is free. Whats not to love? I shall definitely be using this company again. Absolutely perfect. Thank you.
Ordered flowers on the Saturday for a very special friend, they were delivered on the Sunday as promised and they were beautiful, exactly as they looked on the photograph. The service was great, with emails to keep me up to date. I will definitely use again. Thank you
Bought this Beautiful Orchid on Saturday 3rd February it arrived Sunday Morning in very good condition well packed very happy with my purchase would buy again some time. Definitely recommend to all.
My mum and dad are celebrating there anniversary they moved away to Cornwall newqauy and with the rest of the family living in Warrington 6 hour drive to drop some flowers is a bit much so I odered and the next day they was delivered very impressed fast reliable service will be using again thank you
I cannot recommend this company any higher, from start to finnish they kept me informed by e-mail as to status of my order, very impressive, as it was not a large order and was delivered within a few hours. Thank you, and can assure you i will not be useing any other company in future, will also recommend to family &friends. M. chalmers.
We have now heard from our recipient friend who was absolutely delighted with the flowers she received - both quality and presentation. With this response I am more than happy to rate the service we experienced from SerenataFlowers as 5 star.
Ordered flowers late on a Saturday evening and they arrived at 10am on Sunday - recipient really pleased with them!
Easy website, lowest price, highest quality, excellent service. Very pleased, will be the only floral delivery service I use from now on.
After having a very disappointing experience with another online florist, I was so pleased to see that the bouquet I ordered looked very similar to the online photo. I live in New Zealand, so have to rely on the photos sent by my Daughter-in-laws. As we have recently been in Scotland, I thought that Serenata offered good value for money (especially as I am paying double with the exchange rate.) Will definitely use this service again. Thank you. Fay M.
I ordered some flowers for my Great Aunt's birthday. The web site was easy to use, pricing was competitive, order and delivery tracking excellent, and next day delivery was free (even on a Sunday!). They arrived in the exact time window I'd been given by e-mail, and according to my Great Aunt, they are "beautiful". I'm very happy with both the quality of the flowers and the service I've received.
I ordered the day before and everything went according to plan. Excellent website and delivery was spot on. Constant communication which is great to let you know all is in order. Will definitely use again. Well done
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members