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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Delivered on time with a before hand notice by text the delivery slot. Wife was surprised, excited and loved them. The chocolates and fudge was delicious and we both enjoyed it very much. Thank you
I live in the States and I was able to easily order flowers and gifts to be delivered to my girlfriend in Coventry. The order was slightly pricey but worth it for surprising my girlfriend with beautiful flowers and other gifts. 5/5
I had not used this company before but needed to send 4 x Bouquets as a Thank You to different friends & family.
I ordered them mid-evening on a Saturday and they were all delivered by midday on the Sunday. All flowers were received in a lovely condition and I would certainly use Serenata Flowers again. Well Done on an excellent and competitively priced service!
I was very fortunate to se sent a beautiful bunch of flowers from my best friend when i was recently unwell. I loved the care instructions went with them. So impressed when i needed to send flowers i chose serenata flowers rather than interflora or M&S. Great to get update texts
Have used Serenata a few times they deliver when they say they will, inform you that they have done so and receivers have always said flowers are lovely. Cannot fault their service and value, will continue to use them when sending flowers.
Great fantastic flowers for my mums birthday. Wow she was pleased. They made her smile. Great service!
Order bouquet of flowers & glass vase for delivery to my Aunt in Scarborough on her 90th birthday. Had a message from Serenata to say that the parcel had been delivered. Rang my aunt to find she had not received them. Contacted Seranata who said they had been left in an outbuilding and card posted through the letterbox. The outbuilding at the property was locked and no card put through the letterbox. Contacted Serenata again and they said that they had been left at the back of the property. Again, checked - no flowers. To cut a long story short had lots of communication with Serenata and they eventually delivered my order one week after my aunt's 90th. Although they communicated regularly with me there has been no explanation of why the flowers were not received and no offer of compensation.
I would not use them again.
I brought these for my husband for his Birthday and they arrived on time. But on opening the box the Bird of Paradise had started to go brown also the big orange/red flower tips turning brown, the red flower is still ok but this is only day 3. So they are not worth buying, would not buy them again and maybe next time I need flowers will try somewhere else as this was £27 wasted
Very pleased, flowers beautiful. Delivered well on time, mum chuffed to bits. Thanks guys! Will be recommending you to all my friends.
I sent a tasteful bouquet of white and green flowers and was delighted when my friend called the Thank me for saying thank you to her with this bouquet and some chocolates.
Sent a birthday hamper to a dear friend, and she absolutely loved it! She said it was just beautiful! She said the bath items, chocolates, and sweets were just lovely and delicious. The communication I received throughout the entire process from SerenataFlowers was excellent. Wonderful service, and I will definitely be using them again! Highly recommend.
Anyone thinking of ordering flowers from this company, don't do it.
I didnt look into them enough and as a result got ripped off. I ordered flowers to be delivered to my work for a colleagues birthday. Although they were delivered on time as I had paid for a pre 12pm delivery this is where the positives end.
The flowers were a small bunch even though I had ordered the largest at over £30, the flowers were squashed together, had snapped off the stems and already wilting. When I contacted the customer services through the website I was told that there was nothing wrong with the quality and they had supplied exactly what was detailed on the website, expect for the fact the website does not inform you of the quantity of flowers you will receive, basically insinuating that I was a liar even though I had provided pictures. The customer service advisor are rude and the flowers are over priced for what you get and poor quality. I wont be ordering from this site again!
Stay away from this site
The vase was smashed and the flowers were not in good condition. Not at all happy with the condition of this order.
Excellent service, reliable as always and flowers were beautiful. Highly recommended.
Will always use this service
Great service, kept us up to date, would recommend. Good communicators. Had exactly what we wanted. Swift delivery
I was happy with my purchase. Ordered them at 4pm on Thursday and delivered 10am on Friday. Was delivered as instructed to my partners work and was as beautiful as advertised. Good job
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members