Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
All went well and quality of flowers are good but a bit on the mean side for the money paid. Generally the quantity of blooms is very good, but not this time for the money
Paid extra for 20 red roses and the fowers were basically dead when they arrived, not happy, wont buy from here again. You get what you pay for
Once again excellent / beautiful flowers from Serenata flowers. These were for my sisters birthday and she was absolutely delighted with them. The flowers were a gorgeous shade of blue. Kept up to date with delivery. I have never had a problem with this company and would defiantly recommended.
Flowers looked nothing like website image. I even paid the extra £5 to boost the bouquet from regular size (so spent £30 in total), but what arrived was very disappointing. I feel I couldve spent £10 in Sainsburys and have got the same size and quality bouquet. Will not be using them again.
Very good communication how the delivery is gonna be!
Very fast next day morning delivery.
Very good quality of the flowers and good quantity!
Recommend! Thank you!
Great quality flowers, actually delivered in excess of the quantity advertised.
Will be using the service again.
Ordered these as a birthday gift for my mum. Flowers arrived wilting and brown, they were pathetic. Not worth the money I paid whats so ever, have ordered from other sites before and paid less for a bunch of flowers 100 times nicer than these. I was putting off a bad review, I gave the company a chance to change my mind and emailed them my feedback. Not a single response from them. Not happy at all with the service provided and would definitely NOT reccomend
Ordered some sympathy flowers on a Sunday, having just learned that a friend had sadly lost her father that day.
The flowers were delivered the next day and friend contacted me to say they were beautiful.
Local florists wanted double their costs as it was nearly valentines day but your price didn't change. The person I sent them to was really pleased and from the photo I was sent so was I. I would certainly use you again. Thanks
This is an online business and certainly not a local florist at all.
Also the price was expensive for poor economy grade roses.
In fairness the card was correct and they were delivered on time.
She certainly loved the flowers, the surprise and the sentiments you delivered.
Good communication back to me on delivery progress, arrived on time and in full glory... let's see how the brownie points stack up when I see her at the weekend (currently overdrawn on that account so need all the help I can get!)
I ordered some Blue Dendrobiums for my fiancé for Valentine's day. They arrived promptly, and although no damage to the packing box, a few of the petals were a bit battered, I suspect due to the fact there was nothing to prevent the bouquet from sliding around in the spacious box. Each stem had a vile of water attached so the flowers were well nourished during transit. However, the flowers, which were stunning, were disappointingly wrapped. Clear cellophane, which is great, but then nothing other than a miniscule pale pink ribbon bow as big as my thumb nail stuck on the front! Frankly, it looked naff! A good sized, elegant, floral trim around the stem would have set the flowers off beautifull. To me, the bouquet looked unfinished which is a real shame. More attention to detail required! Someone needs to get their creative juices flowing!
My wife was very pleased with her gift
It arrived as stated wrapped in a loverly patterned wrapper also neatly placed in a box
Thankyou again
Flowers never arrived, tried to contact the company with no response. Absolutely devastated to miss my mums birthday. Pitiful and distraught.
Flowers arrived damaged, not packaged well and obviously chucked around one rose lost its head. Made a mistake thought I was buying local, these were posted. Won't do it again. My wife didn't get the leveling valentines flowers she was expecting
I ordered flowers online, I used the drop down address bar to find the address, but it appears of the addresses shown, non were for the chapel. The addresses bar directed the flowers to the administration office I understand. I was not familiar with the post address of the chapel and crematorium. So I never saw the flowers, and the service was well past and finished if the flowers ever arrived.
Easy to place order and prompt and pleasant delivery The condition of the flowers and the delivery package was very very good, will definitely use again Jim
Awsum service provided
Loved it!
Thanks a lot
Will be ordering from here more often now. Loved the way they notifies about the product
Beautiful flowers, really fresh and last well. Excellent service, easy to order and great prices. Would definately recommend.
Beautiful flowers delivered promptly to the birthday girl (soon to become a great-grandma!). A very happy customer.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members