Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
First time I have used Serenata Flowers, very impressed, kept me informed on delivery and easy to order on line. Delivered on time in the window they gave. Will be using again for sure
Very pleased with service great communication and next day delivery will use again beautiful flowers and great price
Ordered flowers for my wife for Valtentines Day which did not arrive despite guaranteed delivery at time of order. First was told they had been delivered (they hadnt) and then that delivery would be on 19th Feb. Order promptly cancelled and refunded but will not be buying again under any circumstances.
I sent my girlfriend a bouquet of flowers for Valentine's day did not order them till 03:30 in the morning of Valentine's day and they were delivered in the afternoon less than 12 hours later she was so impress with the bouquet of flowers I had chosen.
I have used this service twice now and on both a cations the bouquet of flowers have been fantastic would recommend this company for their service they have done for me 100%
They are useless. Automated on line service so cant talk to them. Got email replies basically saying if you dont like it tough. Damaged goods on Valentines Day and they refused a refund or to deliver another. I have had to get my bank to sort this out with them. DO NOT USE THEM!
Will be back again! Another fantastic bunch delivered right on time as promised. Third order i've made and serenata always provides excellent service and flowers!
I paid £54 for 12 red roses (including delivery) for my wife for Valentine's day. They arrived on time, but look as if they are already a week old. Not impressed, worst I have ever bought and would never use them again.
Ordered valentines flowers for the 14th. They tried to delive the flowers at 4.51 AM. In the morning! Then told me they would not go back a a reasonable time. What an absolutely pathetic excuse for a company with very very poor customer service. Do not use this company unless you wish to be
Disappointed
Everything was over and above what I had expected - the flower bouquet was fresh and full and delivery was on time and as promised. Even the delivery confirmation message had a personalised feel to it which rounded of the experience for me. Thanks and will definitely be using your services in the future.
I hastily ordered some flowers for my wife for our anniversary while away on business and Serenata did not disappoint! They delivered same day, the flowers were beautiful and most importantly my wife was very happy. Thanks!
The company is a Fraud i was fully charged and pay for a service tha never delivered ON THE DAY I ASKED FOR- No reply from the company from a physical person no refund and they not even based in UK, i dont know even under what standards that company exists in UK - i will report them to Advertising Standards Authority for SCAM - plus most of their reviews is completely fake easy to say that.
Worst place to shop please dont use them I bought 100 roses For 150 pounds. They were dead old or mushy
I will never use them ever again please use local florist Its not the money its the disappointment on Valentines Day
I took pics of the flower emailed them no reply
The order process was easy, the look of the Flowers were in line with expectations, price was a little high but ok.
However, although my wife appreciated receiving flowers for Valentines Day she mentioned that 2 of the rose heads were already detached on delivery. Not happy with this level of service and would not order again.
Ordered after 4pm on the Tuesday and delivered by Wednesday afternoon. With a smile will sure be using Serenata flowers from now on high-quality and the Teddy is so soft for a newborn.
Flowers arrived on day requested. However I believe they were frozen and then unfrozen as had them 1 day and already dieing. Shame as fresh flowers would of been better on valentines
The flowers were lovely and arrived at a good time. The presentation was a little basic compared to other florists which prevents 5 stars.
Overall good value for money.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members