Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
Where shall I start!
Ordered flowers to be delivered to my wife's workplace for Valentines, as apparently I am not very romantic, so thought it would be a nice surprise.
Please note my wife works in a permanently manned training centre, with a reception area and entering the post code on a Sat Nav takes you to the front door.
1. Payment for flowers taken from bank account twice
2. Ordered on the 11th for delivery on the 14th - Failed delivery
3. E mail message stating delivery could not be made due to no one present!
4. Courier service investigated and admitted they attempted to deliver to incorrect place
5. Multiple messages later offered a whole £6.74 refund - enough to pay for the cotton wool to drown out the earache I was getting from the other half.
6. Flowers to be redelivered the next day - not the guaranteed day as advertised
7. Delivery 1 day later than ordered - Failed
8. E Mail to say that delivery attempted and they could not gain access - Its a bloody big building with a glass frontage and double doors. If a bunch of students can get access surely someone with a delivery of flowers can get in. Hell I can even get in if I fancy a cup of tea and a cake when I am passing.
9. Lots more messaging, Me demanding refund, them wanting to redeliver 48 hours late. By now flowers have been shuttled around the countryside for nearly 3 days.
10. Refund offered. WOO HOO! - will take up to 5 days to be refunded - Serenata flowers took the money from my account immediately, TWICE!
11. Flowers delivered today(16th Feb) 48 hours late, in poor condition (what do you expect) - Delivery refused.
Serenata Flowers - you took my money twice, failed delivery twice, and my wife still thinks I am an unromantic jerk - thanks for ruining my annual opportunity of some extra marital bliss
DO NOT USE!
Although I understand the 14th Feb was a busy day, the flowers arrived late, my wife finishes work at 5pm and the flowers were delivered at 5:15pm, therefore she did not receive them until the next day, I have given a 3 star only because the flowers were nice, but not impressed with the delivery service.
I bought an expensive bouquet of roses for my wife, however within 24 hours they started to wilt. I made sure they were in water, out of direct sunlight and in a cool place but they just didnt last long. Very disappointing.
Flower stems did not reach the water. Packaging was tacky. Flowers arrived dry and wiltered. This was for valentines day so was very dissapointed. I wont be ordering again ill stick with interflora
Arrived on time and the wife loved them and the chocolates. Would definitely use Serenata again. Great price and free Delivery. Enough said
Superb service
Saved my bacon when i forgot it was valentines day
Flowers were delivered to wifes work within hours of ordering
Only downside was the tracking system which stops me giving 5 stars
Will deffo use anytime i need flowers sent again
Thank you everyone
Davie Thompson
Great service promt professional and delivered when they said many thanks would highly recommend or use again thank you M crossland x
Thank you once again; despite the late order the valentine flowers were delivered on time and look absolutely perfect - at least that's what my delighted girlfriend told me. I've been using you guys for a few years now and the product and service is always 1st class. I'm very happy, thank you.
Happy with the dozen roses purchaser for my wife on valentines day. The prices are expensive compared to if I went to my local florist, but as I wanted items delivered to her work I did feel that this was the best value out of all the online flower shops. The product came as described so overall I am happy with Serenata.
Ordered some flowers on the 13th to be delivered on the 14th. They were delivered on the day, around 2pm which is perfectly reasonable. My partner thanked me but never mentioned how they looked, I got home that night to find a state. The red and pink roses that I ordered were a mixture of red/dark red and pink/green. They looked absolutely ridiculous, dead as a dodo. Will DEFINITELY not be ordering from here again.
£25 for it to look like my 2 year old daughter had picked them 3 weeks ago then threw them in a box waiting for delivery day.
Even though they were ordered for Valentine's Day and I get that it's one of the busiest days, it's just no excuse. Don't bloody sell them if they aren't going to look remotely like what is offered.
What a joke.
I'd not heard of Serenata Flowers at the point of making my online purchase for Valentine's Day. I thought I'd take a chance and I'm honestly glad I did.
I ordered a bouquet of roses, I found the website easy to use and received an immediate order confirmation via e-mail which I prefer. I was then sent an e-mail when the bouquet was delivered to the person I'd ordered them for.
It was a stunning bouquet of fresh flowers that were amazing for the price. I will be ordering again.
Title says it all. Next time will order directly from a florist. Didnt realize that I wasnt. Appearance was worse that what youd expect when buying last minute flowers at a pharmacy chain.
Ordered flowers last minute on the 13th of February... they were delivered for mid day on valentines day!
My very first time using Serenata Flowers was for Valentines Day.
The flowers arrived in the morning. Absolutely perfect. The driver was very well dressed and very pleasant. Will 100% use them again. Really impressed
Serenta flowers never let me down, lovely flowers & keep me informed on progress & txt when delivered. Sure to use again. Thank you
I ordered flowers for my partner and they turned up beautiful! He was very happy, as was I when I received the emails from you! I would like to say a massive thank you, I will be using you again
One item ordered not delivered. Did not offer redelivery but only money refund.No apology or reason offered. Very poor customer service
The web page was easy to use and delivery was prompt, this part of service was excellent.the flowers themselves were very disappointing very small, and not very impressive for what I would consider to be a lot of money
Flowers arrived in the afternoon for Valentine's day. Some of the blooms and leaves were wilted and brown. Not good! I will NOT use Serenata again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members