SerenataReviews 2,713

I ordered flowers for my grandmas funeral because I live in Australia. Flowers were meant to be delivered the day before funeral so they could lay on her coffin. That night I got an email saying the flowers couldnt be delivered because they got there at 9pm and funeral service was obviously closed. So I asked them to please deliver them the next day to the crematorium instead since it was the day of the funeral. They sent an email saying that they would do that but then that afternoon I got an email saying that they had delivered them to the coop funeral service instead. The flowers never arrived for my grandmas funeral or at the crematorium. I was told that they wouldnt give me a refund. I have no idea who received these flowers but they never arrived for my grandma. Extremely unsatisfactory for this company.

As I was away for Valentines, thought I would order online (for a change) as a surprise for my wife. The flowers arrived on time, however looked nothing like the picture on the web site, 11 short roses and 3 random other flowers (in bud) added to the mix. I complained via there website and was sent an answer that referred to 'outer guard petals'. I responded with a 'if you can't be bothered to take me seriously' email and was then asked to supply more photos when the guard petals have been removed. It would be interesting to find out how many complaints get upheld and refunds provided, I have had 4 further emails waffling about customer service being important to them, but no offer. I'm sure that they hope that we will just get bored and go away.

Ordered a Valentines bouquet for my wife a nurse at our local hospital. She was on a 13 hour shift so thought it would be nice to have them delivered to her at work. Provided a full address and the order was accepted. Received an email that the delivery had failed which I queried, no one was in was my first excuse. This is a hospital so someone had to be in. Refused due to health and safety reasons was the next excuse, not true as this hospital does accept flowers. My wife checked reception and no flowers had been turned away, in fact numerous bouquets had been accepted and distributed to their recipient. T&Cs were the next excuse as some hospitals don't accept flowers for patients as they may move wards or even be discharged. My wife is a nurse not a patient. Then they tried to blame their courier but as I stated I had no contract with the courier that was their responsibility.

I honestly believe they made no attempt to deliver my flowers whatsoever but I'm not sure why, courier, too many orders, lack of inventory who cares they simply failed badly.

I could buy another bunch with a 50% discount was one offer, yeah right spend more money. How generous.

Avoid like the Plague.

Eventually, after hours of complaining they offered me a free bouquet or my money back. Can you guess which one I went for?

Local florists and interflora may cost a little more but they're worth every penny.

Paid for 16 roses only 14 turned up. Turned up crushed and most the petals were yellow on the pink ones. Roses basically look nothing like the photo and when emailed them all they said was there hand picked from the best and need to go through long process to complain(dont have time for this) leaving this message for any future buyers. If your wanting big nice roses go else were. These getting left at someones door makes the purchaser look cheap and un thoughtful. Bad experience through and through get the one star for turning up on time well done guys