Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
I was pretty certain I didn't select a card but one was added. When I went back to remove it the date of delivery had been changed to next day but I did not expect this and did not notice. Explaining a oroblem by there contact website options is difficult as no options cater for this and there isn't a phone number available. The flowers themselves we very good but there needs to be a better way of making contact and some work doing on the website to avoid these problems.
The flowers that arrived on Valentines Day looked very tired and many were broken, generally a very poor product.
I would advise NO ONE to use this firm it is the most appalling service. There is no one you can talk to and it is through email. The company was supposed to send flowers to my sister before she went into hospital. They cost 37.97 and 9.99 was to have it delivered before 10.30. They have not turned up. This firm is an absolute disgrace and I am still waiting to hear from them with a refund. Please do not use them at all EVER. They were apparently delivered to the wrong house not my sisters dont know who and just have a picture of a tiny box by a porch door. Ludicrous firm.
Efficient, attentive and good value kept me
Informed at every stage and took a pride in providing excellent service
Quick and easy to order, appear to deliver country wide.
Wide range of arrangements and additional extras.
Both bouquets I ordered arrived on time and the recipients were delighted
Ordered valentines flowers late as usual. The arrived on valentines day and looked great at a great price too!
I ordered the grande bouquet of 26 red roses and they are stunning. The blooms are outstanding. I was sent an email on the morning of the delivery date advising me of the hour time slot and they arrived on time. Definitely recommend. Were expensive but you get what you pay for. Worth every penny.
We ordered for Valentines Day. This morning my wife, after seeing to them, said "Of all the flowers we have ordered online over the years, these are outstandingly the best". Thanks.
Robert M
I have used a couple of times now and must say the service has been impeccable.
Will definitely be using as my prime floral supplier.
Where do I start? Firstly, ordered the flowers for my girlfriend for valentines, with the specific instructions of "knock hard". To which they didn't knock hard well they didn't knock at all!
They had left the flowers in a cardboard box outside her house when looking, it had been dispatched the day before... after opening, the rose petals were green from resting on the leaves for a whole day. The teddy bear that I had ordered for it was tacky, cheap and still left in its packaging. Finally, the card that I had ordered with a cleverly and cute note inside, was literally, a piece of paper with a picture printed on the front folded in half and inside read my note in the smallest and ugliest comic sans font. Will not be recommending and will never be using again. To think a 16-year-old would try and be disappointed. By a flower place nonetheless.
I ordered flowers from NZ to be delivered in London 2 days later. Flowers arrived on time and looked exactly as was ordered. I received emails when the flowers were ordered, dispatched and delivered. Very impressed with the service.
Flowers arrived on valentines for my fiancé were on the verge of dying and poorly presented. However, serenata flowers were quick to offer a refund or resend the flowers. So although the flowers were not good at all the customer service was excellent which is why I have given 3 stars.
My auntie was thrilled with the flowers. She said they were really beautiful. I was so pleased to have email confirmation that they were on their way and another saying they'd been delivered. Thank you!
I couldn't be happier with the no-fuss, uncomplicated service SerenataFlowers provided. I ordered the day before Valentine's Day & they arrived on Valentine's Day.
The bouquet was exactly as described and The missus was over the moon.
Serenata got paid, the missus got flowers & I got brownie points
Everyone won.
I had high hopes when I looked at your website.
But the flowers my aunt received were no where near as good as the bouquet I had picked on your web site. There was surpose to be 19 stems & there was only 14 & far to much foliage.
Such a shame because ordering & my aunt receiving on time was all good.
My step mother absolutely adored the flowers in the basket. She said the colours were beautifully chosen. Even my dad commented on the colours!
Just one niggle, during the purchase I was asked what to write on the card. I assumed the card meant the little card with the flowers. However, I was charged for a large card. I was told by my sister (I havent seen them) the card they received was cheap and had a big tear in the corner. I little downer on my gift.
Although the flowers arrived on time for valentines day. They only lasted 3 days!
Although cheaper than other suppliers unfortunately they haven't lasted long at all.
Flowers arrived in time, well packaged and look beautiful. Easy to use web site. Would definitely use again.
I Ordered the eve before Valentines Day. Order turned up on time. Roses looked good. Very happy lady turned up at home
About the business
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members