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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
Cyprus
1 review
0 helpful votes
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Disappointing
February 27, 2018

I was very disappointed when I saw the flowers I sent my daughter for her birthday. For the amount of money I spent, there were very few flowers. They also sat at the reception area of her building for two days without water before she received them, although this was more the fault of the building management than Seranata.

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Excellent!
February 27, 2018

The recipients were very pleased, which in turn made me happy as I've never used this company before. I've given a 5 star rating as the whole process, from ordering to delivery, I cannot fault. I will definitely use them again!

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Amazing Service
February 27, 2018

Ordered flowers on Saturday late afternoon arrived early Sunday morning great service would recommend this company anytime

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Perfect
February 27, 2018

Ordered flowers and wine for my son and daughter in law Anniversary on Sunday. Ordered Middle afternoon on Saturday for delivery on Sunday. They were delivered late morning. Amazing will definitely be ordering again. Thank you so much

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Excellent
February 27, 2018

I have order from them before I cant fault them, each person have been very pleased with the flowers

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Excellent
February 27, 2018

Excellent service and prices and delivery options too. I was updated when the delivery was taking place and at what time they would be delivered and to make things better the delivery was free also. I like the vouchers you get to send friends and keep yourself also. My Mum was very happy it seems with the flowers.

Date of experience: February 27, 2018
GB
1 review
1 helpful vote
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Very nice flowers
February 27, 2018

I was a bit dubious about ordering from Seranata Flowers with never hearing of them before. I was pleased with the flowers delivered as was my wife, the flowers lasted over a week and in good condition when received, displayed in the vase looked very nice.

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Would use them again.
February 27, 2018

They were very efficient and the recipient said the flowers were lovely. A pity I didn't gat to see them.

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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This was a gift for my aunt and though I haven't seen them my aunt called to say how beautiful they were. She commented that there were so many still in bud along with those already in bloom. She was really happy and exactly what she loved.

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Hahahahahahaha
February 26, 2018

I dont know whether to laugh or cry but this was a lesson learned for me. My wife was embarrassed by the pitiful flower display and did her best to hide her disappointment. This was, at best, some garage forecourt flowers with a nice presentation box. Needless to say they got popped into a vase and hidden out of sight from everyone. Such a shame but I guess you get cheap when you try to save money. I will, in future, pay a few £££ more and have that guaranteed wow factor that a gift of flowers give.

Date of experience: February 26, 2018
GB
1 review
0 helpful votes
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Great service!
February 26, 2018

Ordered by flowers at 8.50pm for delivery before 11am the next day. I received email notifications that the flowers had been delivered by 10am!

What excellent service! I would not hesitate to use Serenata Flowers again.
D.

Date of experience: February 26, 2018
GB
1 review
0 helpful votes
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Excellent delivery time
February 26, 2018

I was impressed with the notifications of dispatch & delivery time. I haven't seen the flowers but the recipient was very happy so I'm presuming all was well

Date of experience: February 26, 2018
Italy
1 review
0 helpful votes
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Just perfect!
February 26, 2018

I'm in Rome Italy and I wanted to wish all the best to my daughter for the grand opening of her tea room in Brighton. The service was perfect, just on time and the beautiful orchids arrived well packed. Now they are in her shop window. Thank you!

Date of experience: February 26, 2018
GB
1 review
0 helpful votes
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Fantastic value.
Details the contents of each bouquet so you know exactly what youre buying.
Excellent communication.
Very satisfied recipients.

Date of experience: February 26, 2018
GB
1 review
0 helpful votes
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Great service
February 26, 2018

Very happy with a service. Great customers service.
Fast and free delivery.
Will order next time again.

Date of experience: February 26, 2018
GB
1 review
0 helpful votes
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Belated valentine
February 26, 2018

Flowers came, very nice but disappointed that the bouquet was not very big for the price paid. I could of got a bigger bouquet in my local supermarket for half the price

Date of experience: February 26, 2018
Indonesia
1 review
0 helpful votes
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These were sent to mark the loss of someones mother and arrived fresh and crisp later in the day. The timing was perfect for my friend after all the funeral was finished. Well done Serenata!

Date of experience: February 26, 2018
GB
1 review
0 helpful votes
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I always use Serenata flowers they arrive the right day and are in a beautiful bouquet. I also like the additions you can choose to have with them.
I have never been disappointed. Thank you.

Date of experience: February 25, 2018
Canada
2 reviews
0 helpful votes
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Yeah!
February 26, 2018

The tulips I ordered for my daughter's B'day arrived@ 10AM. She was surprised & so happy for a little breath of Spring for her day. Thank yoou for following through with my expectations!

Date of experience: February 25, 2018
Virginia
1 review
0 helpful votes
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Great flower delivery!
February 26, 2018

I ordered from the US flowers for our daughters birthday, who now lives in Scotland-very accommodating, and our daughter loved her birdcage planter! Will definitely use them again!

Date of experience: February 25, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta