SerenataReviews 2,713

Extremely efficient, helpful and friendly customer service team. Allowed me to change my order after payment with no problems.

Updates on delivery are fabulous. Would recommend!

Great to be kept in touch regarding the delivery, and when delivered.
Recipient very pleased with plant.
Thanks

Recipient very pleased with flowers and told me they were lovely
I was impressed with the fact that I was kept in touch as to when they were delivered
Etc. I would use Serenata flowers again - thank you.

Ordered these flowers for a funeral. The flowers were lovely, all in bud waiting to bloom.The delivery was a bit of a let down. The courier tried to deliver to the wrong house, but it was fortunate that I noticed the van and went out to investigate. Also the card we purchased with the flowers was of poor quality, thin card, crumpled and with the company advertising on the reverse.

Was disappointed in the bouquet that was delivered, was rather basic and feel I couldve got the same from a supermarket for half the price! On the plus side was easy to order and delivered swiftly.

Couldnt fault the service at all, very accommodating and couldnt do enough to help, only problem was the flowers wasnt very noce and some were already dying which was a disappointment.

Ordered all the way from Malaysia for my grandma-in-law's 90th birthday, received on her birthday. Flowers look prettier and livelier than the picture on the website. Not so extensive options of flowers available on-line, nevertheless most of it are beautiful. Will certainly recommend Serenata Flowers to family and friends!

Easy to use, delivered on time. Recipient was delighted with the flowers. I wont be looking anywhere else next time.

Not seen the flowers myself but recipient called to say how lovely they were. Previously sent flowers to someone else and they lasted a long time, good value.

Ordered flowers for my wife and flowers were turning brown when delivered, Awarded 2 stars for ease of ordering and speed of delivery. Never complained so I dont know if they are any good to rectify problems.

Recipient loved flowers and they were delivered when quoted. Only quibble is that discount for introducing someone else only applies at that moment and cannot be redeemed later which doesn't make sense. You either want introductions or you don't!

Excellent service, easy to use, quick delivery and the flowers were excellent quality.
I will certainly recommend Serenata Flowers to family & friends

I ordered the twilight bouquet. Roses were supposed to be yellow but all petal tips were brown. Took photos and followed complaint procedure. Was told outer petals were guard petals and had to be removed and more photos sent. Guard petals? Buds were clearly Brown all the way through. Never use again. Disgusted.

I place my order less than 24 hours and surprisingly they arrived just as i planned and wished, well done
Very happy and satisfied.

Polite, but unprofessional and bad at customer service. Use a local florist directly, not this middle-agent.

Ordered for valentine's Day. Arrived a day late. When questions were asked they lied on the delivery by saying they tried to deliver in the evening even though someone was in and no card was left to say they had tried to deliver on the day.

I ordered boquet of flowers for my cousins birthday on Sunday evening. Simple process bought and paid for in minutes. Arrived on Tuesday as requested. Cousin very happy. Will use them again.

Brilliant service, quick delivery and friendly driver. Perfect. Thank you. Will recommend to friends and family.

My fiance recently paid £49.99 plus delivery for a Valentine bouquet. On delivery, the roses were wilting and turning brown, the freesia were completely open and also wilting, the lithsiums were wilting and flowered heads were missing from the stems, the only ONE fresh flower was a lily, which was still in bud! Quite an expensive lily at £49.99, the rest of the bouquet was thrown away!