Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
After last minute searching for flowers for mothers day online I found Serenata flowers not only did they deliver on Sunday they processed my order quick 5pm day before my mum was happy got her flowers in the morning on mothers day. Cant thank this company enough. Brilliant
Easy and totally met expectations of quality and service! Would recommend using and I will certainly use again.
I was very happy with being kept informed on the delivery off flowers. Mum was very happy with them and her being in a bit of a isolated situation with her address you done great. Thankyou.
Reliable Sunday Delivery and beautiful flower arrangement, Mothers day surprise that was well received
Beautiful flowers which were delivered on time and to the correct address. My mother in law was very pleased. Highly recommend anyone to use and will use them myself again.
Beautiful flowers and excellent delivery time. Very easy to order from the site, I live outside of the UK and needed something for my mum back at home. Couldn't have been easier! Very happy with the service. Thank you!
Service was fine, delivered on the day, but flowers did not look anything like the ones on the website. I understand Lillie's are closed but all bar one was due to open in a few days, the rest were so not ready it would have taken them weeks to open at which point the rest of the flowers are dead. Also lacked most of the filler flowers shown online... Disappointed. Won't be ordering from here again
Ordered mothers day flowers and a balloon to be delivered the day before mothers day. 2 days kater the flowers still have not arrived.
Order 2 mothers days flowers (mum and in law) first set not delivered at all, second left outside house overnight (late delivery) driver did not ring bell/call. Flowers water damaged. Do yourself a big favour and buy flowers elsewhere.
We have used Serenata many times in last few years. Flowers are always great quality, are delivered on time and last well. This time, great quality and delivered on correct day, we assume they will last, but they only arrived 2 days ago. Big issue was deivery, the flowers were to my mother, who lives in block of residential apartments. Flowers were left near front door by manager's office (he was on day off). No communication to say they had arrived. Another resident saw them and advised my mum they were there, otherwise she would not have got them.
Flowers for mothers day arrived on the day ordered. Both ladies were very happy with their gifts. Have ordered from Serenata Flowers before - very impressed with their service - thank you
Fantastic quality service, with immediate delivery - great when you are short of time and leaving it to last minute!
My mother hasn't stopped talking about the flowers (and card) since!
Flowers were delivered 2 days early, but that turned out for the best anyway - not complaining! Mum reported they were very fresh & spring like! She was happy! 10/10! Will order again!
Twice i have ordered flowers from serenata flowers and twice they have been dumped on the doorstep without even knocking. Will never order from these clowns again. Surprise ruined as i had to ring my mother asking if they were delivered. Both times she was home and they were left outside! I have contacted them and they told me they were delivered under their 'terms and conditions'. They never left a card in the door or left them with a neighbour as it says they would if no one was home, because nobody knocked! Now they just keep marking my complaint as spam on facebook... disgraceful!
The flowers were beautiful and the service was excellent. The flowers looked exactly as they looked on the website and added a little treat with some chocolates and they were very nice. Very pleased with everything
Serenata weren't able to deliver my order - not their fault necessarily - but it wasn't clear what could happen next apart from a card being dropped through the recipient's door. There's no way of tracking what's happened (click on 'track my order' and on the website it just says 'failed delivery' which is no help at all), it's all very confusing.
Can't have any complaints. This is the first time I have used such a service and everything went smoothly. Well recommended.
Ordered flowers 06th March not requesting next day delivery as flowers were for Mothers Day. Received confirmation e-mail staying next day delivery. Queried same morning as this would have placed delivery on Wed 07th March, four days to early. Was told too late to change delivery as order had been progressed. Very disappointed will not use again.
Great variety, excellent value and delivery was prompt. Kept informed on despatch and delivery. Cannot recommend Serena ta Flowers highly enough and will definitely use them again.
About the business
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members