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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Kevin D.
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My wife discovered Serenata and has used them several times, always had excellent reports back from the recipients. She herself loved the beautifully handtied bouquet I had sent to her for our anniversary yesterday. Serenata have some great deals and we have never been disappointed by the quality or the service. Definitely our first choice.

Date of experience: March 22, 2018
GB
1 review
0 helpful votes
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Flowers werent fresh n pretty they were dead almost, paid for bigger bunch and pretty sure got the smaller one, and they didnt print all of the names in the card that i paid extra for and they mis printed what i had put aswell.
These were for my step mums funeral and i was mortified they were a load of rubbish and have tarnished her memory with that rubbish they sent

Date of experience: March 22, 2018
GB
1 review
0 helpful votes
Follow Andree K.
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Easy to use website regular communication confirming receipt of order up to delivery. Beautiful flowers excellent service what more can u ask for.

Date of experience: March 22, 2018
GB
1 review
0 helpful votes
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Mr
March 21, 2018

The flower come packed in a card box that was not even sealed straight. When I open the box the flower were squashed to fit and as I took the flower to put in the vase some of the flowers started falling off. The next day I noticed that most of the flower were already starting to wilt even though it's a cool place where the flower are. All in all I will not buy flowers again from this place.

Date of experience: March 21, 2018
GB
1 review
0 helpful votes
Follow Elspeth M.
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I ordered flowers for my friends birthday. The order was confirmed very quickly. Communication was very quick and I had an email once they were delivered.
My friend loved the flowers.
The prices are very reasonable as well. I will certainly be ordering again.
Thank you.

Date of experience: March 21, 2018
Spain
1 review
0 helpful votes
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Used site for a second time as I was very pleased the first time. Ordered two bouquets to be delivered the following day. One was delivered on time but the second one was not delivered until the day after, even though it said on tracking that the flowers were with the delivery firm the day before. Not sure what they had done with them.

Date of experience: March 21, 2018
India
1 review
0 helpful votes
Follow Norma K.
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Very good service.
March 21, 2018

I wanted to send flowers to my friend as her husband had died. Unfortunately they did not arrive until about 8pm the following day, but my friend was delighted with the quality of the flowers and vase and said that they brightened up what had been a very tearful day for her.

Date of experience: March 21, 2018
Germany
1 review
0 helpful votes
Follow Chris S.
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I bought the Blue Dendrobium for my Mum and she was absolutely thrilled.
As soon as she opened the box out came the 'Wow' factor.
And they coordinated with her newly decorated room beautifully.
The communication and timely tracking service from SerenataFlowers was excellent.
This is the first time I have used this company, but they will be my first choice in future.

Date of experience: March 21, 2018
GB
1 review
0 helpful votes
Follow Kathleen H.
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I always buy my lilies from here. They are beautiful and last so long. The service is excellent too.
My favorite florist.

Date of experience: March 21, 2018
Spain
1 review
0 helpful votes
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Ordered a basket to celebrate arrival of my nephew's second daughter. He said the flowers were lovely.

Date of experience: March 21, 2018
Wyoming
1 review
0 helpful votes
Follow Deb P.
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Placed by order with serenatalflowers over the internet. The process went smoothly. Was emailed step by step of the process. My cousin who's mother had passed. Sent me a picture of them from the funeral. They were beautiful, Thank you

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
Follow Bill S.
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Easy on line ordering. Great value bouquet and delivered on time. Would definitely use them again, no hesitation.

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
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Disappointed
March 20, 2018

I ordered a bouquet for my wife and tbh when it arrived I and she were very underwhelmed and disappointed. I thought i would be getting some Brownie points instead I felt a little bit ripped off.

Date of experience: March 20, 2018
Ireland
1 review
0 helpful votes
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Excellent Service
March 20, 2018

I have order flowers on 2 occasions, both delivered on time, one bouquet I sent for a wedding Anniversary and one was for a new home. Both parties were thrilled
I will use them again

Date of experience: March 20, 2018
Florida
1 review
0 helpful votes
Follow Christine O.
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Ordered online and kept me updated on the delivery. Delivered on time, beautiful arrangement... my daughter loved her birthday flowers. She is happy and so am I... Thank you!

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
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Excellent service
March 20, 2018

I ordered flowers and a card for a friend who was ill. The online process was simple for an oldie like me. I ordered on a Saturday evening for Monday delivery. I was given an hours time slot for delivery and they were spot on time, cheerful delivery person and my friend was delighted with the beautiful flowers. I have used Seranata before and have always been satisfied. Thank you.

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
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Amazing flowers, if only they could learn to deliver them the right way up or even to the right house
Delivery 1 - upside down so card got ruined
Delivery 2 - delivered to wring house 150yards away and left on porch!
3rd time lucky?

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
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Excellent
March 20, 2018

Excellent service will use it again very happy and it make my friend very happy too will tell a lot of my friends to use the service

Date of experience: March 20, 2018
GB
1 review
0 helpful votes
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I received flowers for mothers day from Serenata they were amazing
A week later I sent flowers to a friend who was likewise delighted with her bouquet will definatley recommend and use again

Date of experience: March 19, 2018
GB
1 review
0 helpful votes
Follow Camilla R.
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I bought a beautiful bouquet of tulips for my mum as a late mothers day gift. Free delivery, I was emailed when my mum received them and they were wonderfully wrapped so they were not squished at all! My mum said the vase they came in was nice too and one she would use again.
Will defiantly be using this company again!

Date of experience: March 19, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta