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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
Washington
1 review
0 helpful votes
Follow Francesca L.
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Ordered flowers for my poorly mum. Easy to order, decent price, only negative comment would be that the delivery person just put the box through the front gate, didn't press the bell so they only saw the box on the drive by chance and went out to retrieve it. Mum was cheered up by the flowers though and so they did the job.

Date of experience: March 26, 2018
Malta
1 review
0 helpful votes
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Reliable delivery
March 26, 2018

Ordered flowers and a card for my friends birthday. They arrived on time and looked lovely. Thank you for the prompt service

Date of experience: March 26, 2018
GB
1 review
0 helpful votes
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Not great quality
March 26, 2018

Website, ordering process and delivery all good. But flowers were a much smaller bunch than the website had pictured and the petals had already started to curl and wilt and change colour when the my arrived.

Date of experience: March 26, 2018
GB
1 review
0 helpful votes
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Diabolical product
March 26, 2018

Had a bouquet sent to my friend who had been diagnosed with cancer. The flowers arrived and she told me the majority of them were dead. She took photographs and I sent them to the company to prove they were awful and they sent me a reply stating that they thought the flowers in the photo looked fine - yes for dead flowers they were exactly that! The lady I sent the bouquet to used to be a florist so knows good flowers from bad. I am disappointed the company would not replace the disgusting flowers. Bad bad bad, I will NEVER use them again. Future customers avoid this company like the plague.

Date of experience: March 26, 2018
GB
1 review
0 helpful votes
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Disappointed with the colours, the picture shows vibrant colours, when received all a dull reddish brown. Couldn't alter the message once ordered. Delivery good though and ordering was easy

Date of experience: March 26, 2018
GB
1 review
0 helpful votes
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Very good beautiful flowers delivered on time. Update provided tracking the shipping which was fantastic.

Date of experience: March 25, 2018
GB
1 review
0 helpful votes
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All as advertised
March 25, 2018

Easy site to use and the confirmation and tracking emails were both prompt and well thought through, very amused by them. Daughter was very pleased with delivery and the flowers.

Date of experience: March 25, 2018
Wisconsin
1 review
0 helpful votes
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Absolutely fabulous!
March 25, 2018

I ordered flowers from the United States to be delivered in Scotland and they were beauriful, delivered ontime, the recipient wasvthrilled, and I was kept in the loop at every stage. Highly recommended!

Date of experience: March 25, 2018
GB
1 review
0 helpful votes
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Efficient service. Regular updates. Sister in law buzzing about her flowers.we will use the service again.

Date of experience: March 25, 2018
GB
1 review
0 helpful votes
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Excellent
March 25, 2018

Absolutely excellent service once again!
Flowers delivered by courier, packaged perfectly and the flowers themselves gorgeous.
This is my second time buying from Serenata and I certainly will be again.

Date of experience: March 25, 2018
GB
1 review
0 helpful votes
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Birthday flowers
March 25, 2018

Ordered flowers for a birthday on the Sunday for the following Thursday. I was informed at every step of the way to the delivery. The recipient said they were beautiful flowers and sent a picture. I would give 5 stars but another birthday is coming up and will see if the service is just as good

Date of experience: March 24, 2018
GB
1 review
0 helpful votes
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Avoid!
March 24, 2018

Ordered for a birthday and they emailed to inform of delayed delivery then the day they said they would deliver they sent me an email saying failed delivery but no one actually turned up to deliver. It's a huge scam, avoid. There's no number to call. Completely ruined a surprise.

Date of experience: March 24, 2018
GB
1 review
0 helpful votes
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Really thrilled with the whole service - easy to order, order tracking and communication superb. Flowers received with sincere gratitude. Thank You.

Date of experience: March 24, 2018
Germany
1 review
0 helpful votes
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Will keep reordering!
March 25, 2018

Have had good experiences each time that I ordered from Serenata--flowers as advertised and delivered on time, "extras" good as well. Prices were fair. Liked the email updates from the company.

Date of experience: March 24, 2018
Washington
1 review
0 helpful votes
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Excellent service
March 25, 2018

I ordered flowers for a friend quite late one evening and they were delivered by lunch time the following day with no problems that I'm aware of. My friend said the flowers were lovely, though I didn't see them myself, so all in all an excellent service that does what it says it will do.

Date of experience: March 24, 2018
GB
1 review
0 helpful votes
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Fantastic service
March 26, 2018

I ordered a bouquet online at 10pm and a beautiful bouquet was delivered the following morning. What more could you ask for?

Date of experience: March 24, 2018
GB
1 review
0 helpful votes
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ABSOUTELY LOVELY
March 24, 2018

THE RANGE OF FLOWERS ARE LOVELY THE PRICES ARE GOOD LOVELY COLOURS DELIVERY REALLY GOOD AND YOUR ARE KEPT UPDATE

Date of experience: March 23, 2018
GB
1 review
0 helpful votes
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Amazing
March 25, 2018

Arrived in beautiful condition & a nice amount of flowers thank you so much, its always difficult to order on line without seeing what youve bought but theses weee just amazing xxxxxxxx

Date of experience: March 23, 2018
Philippines
1 review
0 helpful votes
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I ordered two lots of flowers to be delivered to two different addresses but neither one was delivered, no email sent either to notify me that there had been a failed delivery on the day that had been agreed. It was only when I decided to call the recipients did I find out that they had not arrived... Then I checked my account & the tracking on the website... the money of course has been taken from my account... I'm overseas so couldn't & the recipients live miles from my family so i had to do this online... I just hope there customer service team answer my "contact us" message/ticket quickly or that the flowers are delivered today & are in good condition.

Date of experience: March 23, 2018
GB
1 review
0 helpful votes
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Dissapointed
March 23, 2018

Paid extra for deluxe and got 2 extra blooms. Roses look tired already and overall appearance disappointing for the money

Date of experience: March 23, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta