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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
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Disappointed
March 30, 2018

I ordered the flowers for my parents 60th wedding anniversary. They arrived on time and mom and dad said they were lovely but when I visited the next day, I thought that there was very little there for £25. I am hoping that they last because if not, I will not be using this service again.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Superb flowers
March 30, 2018

Fantastic service, ordered for my friend who was delighted with them, really cheered her up. This is the 3 time i have used Serenata flowers will defo use again.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Packing and delivery
March 30, 2018

I have been advised that the actual flowers were lovely but they arrived soaking wet with some of the flowers dislodged from the basket and the card saturated.and wrappings dirty and wet and disheveled. I find the most disappointing as the flowers were for a very elderly couple celebrating their 65th wedding anniversary

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Beautiful flowers
March 30, 2018

My daughter was delighted with her birthday flowers and birthday card she sent me a photo and they are beautiful thanks

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Excellent service.
March 30, 2018

Easy ordering system, delivered as promised on time. Recipient very pleased, customer very pleased. Excellent service at a good price.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Perfect Service
March 30, 2018

Website easy to use and order. Delivery on time and flowers as expected. Text updates useful to know that flowers were on way and then arrives.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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The flowers arrived the next day as stated.
My friend was delighted with them.
Therefore I am delighted too.

Date of experience: March 30, 2018
Isle of Man
1 review
0 helpful votes
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Cant fault the service I received, I placed the order to go to the Hospital, I then received a message to advise my order was on hold until I had confirmed that the hospital would except them. The hospital would not except them, I then sent a new address for the gift to go to. I was notified when they left and when they arrived. They were exactly has described on the site very pleased and would highly recommend.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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I swapped to Serenata flowers after a bad experience with another on-line florist. I am really impressed with the quality of flowers, value for money and service quality. I buy flowers for my mum ecery month and have found that ordering on line is really quick easy and its great to get a delivery notification by email when they have arrived. Mum is really impressed with the flowers and they always stay looking beautiful for around 10 days.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Beautiful flowers
March 30, 2018

Perfect flowers, next day delivery. Very satisfied with my purchase. Would definitely buy from here again.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Beautiful Flowers
March 30, 2018

Sent some flowers to our friends and they were absolutely delighted with them.
They were lovely and fresh and beautifully wrapped.
The delivery was excellent as well.
Would highly recommend.

Date of experience: March 30, 2018
GB
1 review
0 helpful votes
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Excellent
March 30, 2018

Bought 3 arrangements for different family members and they were all pleased with them. Would use this company again.

Date of experience: March 30, 2018
GB
2 reviews
13 helpful votes
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Simply the best.
March 29, 2018

I didn't see the flowers I sent to my friend but I received a photograph and an enthusiastic email from her.
She said, " The flowers are really super quality. They are from Serenata Flowers. Would recommend them, really fresh flowers. Ordered on 26th, delivered today, 28th. That is good going for an island."
My friend is a flower arranger and very keen gardener, if you can impress her, you are very good.

Date of experience: March 29, 2018
Isle of Man
1 review
0 helpful votes
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A perfect gift
March 29, 2018

My sister and her husband loved the gift it was a nice mix of wine chocolate and roses this has been my 2nd gift from Serenata and will use again.
Thank you

Date of experience: March 28, 2018
GB
1 review
0 helpful votes
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Disappointed
March 28, 2018

To be perfectly honest I was very disappointed with the flowers I received yesterday. They were for a work colleague who was going on maternity leave. In comparison to a bouquet I ordered a few weeks ago which was quite a bit cheaper, the bouquet was very small I thought and not very impressive at all.

Date of experience: March 28, 2018
Brazil
1 review
0 helpful votes
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Splendid!
March 27, 2018

Recipient loved her daffodils and the presentation vase.

They arrived on time with no hassle.

Serenata have once more done me proud.

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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I am sorry but I am unable to give you a true review on your flowers as I mistakingly provided you with my sister in law previous address which she rented in Broughty Ferry before moving to her current one ( my fault totally) however the people who live at that address know where my sister in law moved to and didnt bother to take the flowers to her even though its only about 200 Yards along the road. I hope they enjoyed them

Date of experience: March 27, 2018
South Africa
1 review
0 helpful votes
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Beautiful orchids!
March 27, 2018

I sent the two different orchid options to my daughters and they are both delighted - I was glad to hear that each stem had its own supply of water too. I did find your "delivery options" a little confusing as there was nothing to indicate that the first option would be to ring the doorbell. So for one delivery I said "leave on doorstep" and the courier did just that and didn't ring the bell, so my daughter found them by chance when she opened the door. The other was going to a business so I chose "knock hard" which seemed a bit of an odd option for delivery to business premises, but I really didn't find anything better! Maybe a rethink on those options would be helpful - otherwise everything was in order, thank you!

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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Excellent Service
March 27, 2018

Very surprised to see negative comments about this company. My experience has been excellent.
Good and timely communication about the order and delivery. Notification of delivery was emailed to me only 20 minutes after the flowers were actually delivered, so I was reassured the gift had arrived.
The flowers were beautiful and as described.
I will use this company again.

Date of experience: March 27, 2018
Arkansas
1 review
0 helpful votes
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Excellent Service
March 27, 2018

Best customer service. Very smooth and quick communications, and actions. Really responsive. Flowers arrived on time and looked as expected. I highly recommend this service and will definitely be a returning customer.

Date of experience: March 26, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta