The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
I ordered the flowers for my parents 60th wedding anniversary. They arrived on time and mom and dad said they were lovely but when I visited the next day, I thought that there was very little there for £25. I am hoping that they last because if not, I will not be using this service again.
Fantastic service, ordered for my friend who was delighted with them, really cheered her up. This is the 3 time i have used Serenata flowers will defo use again.
I have been advised that the actual flowers were lovely but they arrived soaking wet with some of the flowers dislodged from the basket and the card saturated.and wrappings dirty and wet and disheveled. I find the most disappointing as the flowers were for a very elderly couple celebrating their 65th wedding anniversary
My daughter was delighted with her birthday flowers and birthday card she sent me a photo and they are beautiful thanks
Easy ordering system, delivered as promised on time. Recipient very pleased, customer very pleased. Excellent service at a good price.
Website easy to use and order. Delivery on time and flowers as expected. Text updates useful to know that flowers were on way and then arrives.
The flowers arrived the next day as stated.
My friend was delighted with them.
Therefore I am delighted too.
Cant fault the service I received, I placed the order to go to the Hospital, I then received a message to advise my order was on hold until I had confirmed that the hospital would except them. The hospital would not except them, I then sent a new address for the gift to go to. I was notified when they left and when they arrived. They were exactly has described on the site very pleased and would highly recommend.
I swapped to Serenata flowers after a bad experience with another on-line florist. I am really impressed with the quality of flowers, value for money and service quality. I buy flowers for my mum ecery month and have found that ordering on line is really quick easy and its great to get a delivery notification by email when they have arrived. Mum is really impressed with the flowers and they always stay looking beautiful for around 10 days.
Perfect flowers, next day delivery. Very satisfied with my purchase. Would definitely buy from here again.
Sent some flowers to our friends and they were absolutely delighted with them.
They were lovely and fresh and beautifully wrapped.
The delivery was excellent as well.
Would highly recommend.
I didn't see the flowers I sent to my friend but I received a photograph and an enthusiastic email from her.
She said, " The flowers are really super quality. They are from Serenata Flowers. Would recommend them, really fresh flowers. Ordered on 26th, delivered today, 28th. That is good going for an island."
My friend is a flower arranger and very keen gardener, if you can impress her, you are very good.
My sister and her husband loved the gift it was a nice mix of wine chocolate and roses this has been my 2nd gift from Serenata and will use again.
Thank you
To be perfectly honest I was very disappointed with the flowers I received yesterday. They were for a work colleague who was going on maternity leave. In comparison to a bouquet I ordered a few weeks ago which was quite a bit cheaper, the bouquet was very small I thought and not very impressive at all.
I am sorry but I am unable to give you a true review on your flowers as I mistakingly provided you with my sister in law previous address which she rented in Broughty Ferry before moving to her current one ( my fault totally) however the people who live at that address know where my sister in law moved to and didnt bother to take the flowers to her even though its only about 200 Yards along the road. I hope they enjoyed them
I sent the two different orchid options to my daughters and they are both delighted - I was glad to hear that each stem had its own supply of water too. I did find your "delivery options" a little confusing as there was nothing to indicate that the first option would be to ring the doorbell. So for one delivery I said "leave on doorstep" and the courier did just that and didn't ring the bell, so my daughter found them by chance when she opened the door. The other was going to a business so I chose "knock hard" which seemed a bit of an odd option for delivery to business premises, but I really didn't find anything better! Maybe a rethink on those options would be helpful - otherwise everything was in order, thank you!
Very surprised to see negative comments about this company. My experience has been excellent.
Good and timely communication about the order and delivery. Notification of delivery was emailed to me only 20 minutes after the flowers were actually delivered, so I was reassured the gift had arrived.
The flowers were beautiful and as described.
I will use this company again.
Best customer service. Very smooth and quick communications, and actions. Really responsive. Flowers arrived on time and looked as expected. I highly recommend this service and will definitely be a returning customer.
Answer: No Refunds Granted. You will have great difficulty getting anything from this outfit.
Answer: Go through facebook
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.