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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Caroline K.
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Wonderful service
April 3, 2018

I was in need of flowers being delivered to a friend in a short space of time the choice was wide and the price good- they were delivered on time and brought a lot of happiness to the received as the smell dvine and the bouquet much appreciated so thank you

Date of experience: April 3, 2018
GB
3 reviews
0 helpful votes
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Have used three times now. Recipients have always been delighted with flowers. Good email communication on progress of delivery, and always delivered on time. Great choice of flowers and plants. And reasonably priced.

Reading some of the other reviews it looks like there might be delivery problems in some areas, but I've sent to Hampshire and West Sussex with no issues.

Date of experience: April 3, 2018
GB
1 review
0 helpful votes
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Perfect
April 3, 2018

This is the first time I have used seranataflowers and I will use them all the time when sending flowers for any occasion. They kept us informed throughout the whole process. We even received a e-mail of them once they had been delivered. They went far beyond my expectations and the flowers were absolutely beautiful.
Thankyou Seranataflowers.

Date of experience: April 3, 2018
Australia
1 review
0 helpful votes
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Great service
April 2, 2018

Another lovely delivery sent to relatives in Fife - flowers were lovely - so many they had enough for x 2 vases - thanks again

Date of experience: April 2, 2018
GB
1 review
0 helpful votes
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Very easy to use site with a good selection of flowers, well priced, delivered on time and the person they were sent too was very happy with them. Good communication about the despatch and then final delivery to.

Date of experience: April 2, 2018
GB
1 review
1 helpful vote
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Sent wrong flowers
April 2, 2018

The site was easy to use and flowers reasonably priced. However the flowers which were sent were totally different to what I ordered. If the ones I ordered were out of stock it would have been nice to ask which ones I wanted to send instead. Recipient was happy with the ones she received so no great problem.

Date of experience: April 2, 2018
Brazil
1 review
1 helpful vote
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Thank you
April 2, 2018

Thank you for an easy to use site... Good selection of flowers, well priced, delivered on time and recipient more than happy with the condition of the flowers...

Date of experience: April 2, 2018
GB
1 review
0 helpful votes
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Easy to select flowers. Process very easy to follow.
Flowers delivered on time with confirmation email. Only one slight concern the recipient said flowers were wilting a bit but were soon revived after standing in water for a couple of hours

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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I was a little disappointed when I saw the flowers on Saturday evening that were delivered on Thursday morning, considering what I paid for them

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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Excellent
April 1, 2018

Very quick & easy to order & good quality flowers - will be using SerenataFlowers again!
2 very happy friends!
Thank you

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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Ordered flowers for my Daughter and Son In Law Wedding Anniversary. They were delivered on time and my daughter was so pleased with the quality. Have used Serenata before and will use again.

Date of experience: April 1, 2018
New Jersey
2 reviews
0 helpful votes
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Beautiful!
April 1, 2018

Thank you! I live in the United States and just found out through Ancestry that I have a cousin in England and I wanted to send her flowers for Easter. I am usually reluctant to send flowers without knowing the florist's work but I tried your web site and prayed. I appreciated your emails keeping me informed of the delivery status.
My cousin sent me a picture of the flowers and they were perfect!
Thank You... I will send my cousin the discount code in hopes that her husband will use it to buy her more flowers! :)

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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Being away from home over Easter I wanted to send mum some flowers. Having googled inter flora this company came up first and I found a suitable Easter bouquet with ease. Easy to fill on line order form and payment system. Followed with instant email confirmation. Mum received the flowers on my requested day to her delight.
Ill be using this company again for sure

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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I bought flowers for a friend's birthday, amazing fast service, great delivery. I used Serenata flowers all the time. I never get bad service. A*****

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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Birthday Bouquet
April 1, 2018

Bouquet for 83 year old, who thought they were lovely - so very happy. Great service and great contact via SMS to let you know progress of your delivery - well done Serenata Flowers - would definitely recommend you.

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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I was told 'No chocolate please' so flowers were the obvious answer but from whom as I have been let down a number of times when distance ordering. Not this time. SerenataFlowers came up trumps. They delivered beautiful flowers on time.
I will ALWAYS use them in the future.

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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The title says it all really. I think the flowers were okay but why did the courrier not wait until the recipient had come to the door.

Date of experience: April 1, 2018
Cyprus
2 reviews
0 helpful votes
Follow Lynne H.
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I've used Serenata quite a lot to buy flowers for family and friends in the UK. I live in Cyprus so it's good to know that they are a reliable service. The recipients have always complimented the flowers and delivery has always been on time. Also very good value for money. I will continue to use this company.

Date of experience: April 1, 2018
GB
1 review
0 helpful votes
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Flowers x2
March 31, 2018

Sent to bunches this week.

One was to an 80 year old who was delighted, the other to my wife who received her flowers by being thrown in the door by the delivery man, they had broken stems (no surprise there after the method of delivery), soft headed buds, brown 'bits' on the petals of the roses on a surprise that didn't please her at all.

Never again I'm afraid

Date of experience: March 31, 2018
GB
1 review
0 helpful votes
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Perfection
March 31, 2018

The flowers are magnificent, my wife loved them and delivery was right on time. Could not have been better.

Date of experience: March 31, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta