Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
When one sends flowers the recipient will usually thank you for the lovely flowers even if they are not.
The friend to whom I sent the orchid plant sent me a photograph and her daughter contacted me to say the plant was lovely.
I ordered the plant after 8.30 pm on Thursday and it was delivered in a remote area the following early afternoon.
Most impressive.
Thank you.
I sent two bouquets to friends, to thank them for their help when I had an accident. Both arrived on time and are beautiful. They are very pleased with them.
I received updates on delivery status throughout and it was very easy to order. Would definitely recommend!
The flowers were nothing like the picture on your website, I could off bought them from a supermarket the way you had displayed them, I wont be using this website again
Ordered flowers and a balloon for my sick mother in hospital.
Was contacted on the day to ask for an alternative address, as apparently the driver could not find the hospital, it didn't turn up at the alternative address either, now 9 days later and two emails to the company, no response.
Easy to order, good prices, delivered as n when said. Constant updates of order. Recipient was thrilled with her flowers which were fresh and has picture showed.
I ordered two individual bouquets for both of my daughters birthdays and was so pleased with both of them. Very arrived on time and the flowers were beautiful.
I ordered some flowers as a surprise - fast delivery, lovely flowers, handled with care... gratefully received! Thank You.
I have ordered flowers and gifts 5 times now, all have been on time with confirmation emails on dispatch and delivery.
Ordered flowers for my mum with next day delivery. I received an email to say they were on their way and then another to say they had been delivered. The flowers were much cheaper than Interflora, and other online retailers too.
My mum was pleased with the flowers so I can highly recommend them!
The website is easy to navigate around and the next day delivery was superb. I would certainly use them again in the future.
Arrived on time and they taste great. Kept me informed of delivery time and did what they said they were going to do. Imagine That!
We have not received feedback but because we have received confirmation from SerenataFlowers that delivery has taken place, we are delighted. Many thanks
Was very pleased with the ease with which I was able to send flowers to my best friend overseas the flowers were received on the day stated when ordering and I was told the flowers were beautiful when she got them. The price was fantastic and will definitely be using this company again.
I have ordered 5 or 6 times from Serenata Flowers and they used to be very reliable with their deliveries. However with the last 3 orders, I went with the same day delivery service, however they have failed to deliver on time for each occasion (deliveries arriving up to 4 days later in one instance). My latest order is still in limbo, currently 2 days late from date of ordering for same day delivery.
The customer service is prompt to respond via the 'Contact Us' option, however I have never felt this has actually resolved an issue to satisfaction, instead just providing lip service to the effect of "the recipient will get the flowers eventually, be patient".
Once the flowers do arrive, they do appear to be of good quality and the recipient has always been pleased. Only on one occasion was the quality lacking, however in fairness I had ordered something quite unusual that I'm not sure is regularly available in my area.
Once my current order is finally resolved and complete, that will be my last order with Serenata. Too many unsatisfactory orders have marred the whole experience and I will look to either a rival online ordering company or a local florist that can actually be trusted to meet expectations.
Id never used this company before. Always like to steer clear of the big guys. Ordered Monday evening for delivery next day. Flowers were delivered and left with neighbours as requested. My friend sent picture of the flowers and balloon, they look fine, a number had not yet bloomed. She was happy.
I ordered some flowers and a teddy for friends who had just had their 1st baby. These were delived the next day as promised and after being updated throughout with delivery status.
Would defiantly use again
Apparently they are nice! Found it odd that my friend didnt mention receiving them! She would have, but there was no card! I even paid £2.99 for a get well card... very disappointed
Site très bien construit. Les articles choisis sont conformes aux photos et descriptions, nous avons été tenu au courant des étapes de la commande jusqu'à la livraison. Merci.
Rien à redire
Ordered flowers/baby gift on Friday delivered Saturday morning and had an email to say they were delivered. Quality of flowers and gift excellent and much cheaper than other online retailers too. Highly recommend them!
About the business
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members