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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Website is easy to navigate, choice is extensive. Dispatch email and the ability to track order, and delivery email very useful. The flowers are beautiful and great value for money.
Hi all I have used this seller a few times and for me they are first class service. Have used others before but they do stand out because they are very professional in the way the flowers are packed and fresh. The price is reasonable and the arrive on the date you ask for and keep you inform that they are on the way. The only small fault and not there is my last bunch of flowers arrived at 16.00hr in the afternoon it was the delivery people used
Brendan Gallagher
I placed he order the night before my friends birthday. The flowers were delivered at midday the following day. My friend was very happy with the beautiful orchids for her birthday.
Went for the orchids for something different and the box of chocs to go with them. Delivered well within the time indicated and the recipient was delighted. The flowers were beautiful and good value for money but the chocolates seemed expensive for the number you got. Would buy the flowers again.
Surprise anniversary gift for the hubby! Delivered on time and beautifully presented. He was definitely surprised.
I wouldn't inflict this lot on my enemies, never mind recommend them to anyone! The service was rubbish! What a shambles. Their website is also awful
Loved the flowers that I chosen, the only downside they didn't look that fresh, the rest was perfect
I was aware of the status of my order throughout and was emailed once it had been delivered to the recipient. I haven't seen the flowers in person but they look nice in photos!
The flowers arrived on time and were extremely well priced, in my opinion this is a first class Company, providing a service that is well worthwhile and would certainly recommend.
My mother was really pleased with the beautiful flowers we sent her. They arrived when they were supposed to and in good condition. Also customer services were really helpful and efficient in helping me customise my order. Would definitely use again!
Ordered for a friend. Site really easy to use, received regular updates on order and delivery. She advised flowers were lovely. Good value and would definitely use again.
Kept well informed re: delivery, which was when they said it would be. Flowers were lovely even though I kept them in the box until next morning to surprise the other half!
Recommended.
The receiver loved the flowers. Would use the service again. Fast delivery & flowers delivered in top condition.
First time I've ordered from Serenataflowers and was very disappointed, the roses were wilted and the whole bouquet looked old.
Bought 24 red roses for my dad to give mum on 60th wedding anniversary ad he cannot get out due to ill health
One fell to pieces straight away a couple of others had black spots on. As I did not have pic I couldn't prove it. Reply was they go through numerous inspections before being sent. Which clearly they don't. Fast delivery but would not buy from this company again.
Easy to do online, great lead times, and delivery to perfection, with a lovely bouquet. Great value.
I ordered some lovely flowers about 7:45pm on a Monday night, by 12pm the following day they were delivered to my girlfriends door and I have a very happy girlfriend.
Thank you, would recommend highly!
Good service : Ordering was easy communication and delivery were very good. The flowers were not quite what I'd anticipated looking at the picture .... well received by the recipient though. Pleased I'd done it.
I'm writing on here to bring it to the public view that after complains to the said company SERENATAFLOWERS were not sorted out.
In fact having given them pictures of the so called garndismo flower collection what it looked like.
PLEASE DO NOT BUY FLOWERS FROM SERENATAFLOWERS.
Having to apologies to the birthday girl for their thievery and such bad display it's a very sad day.
THIS IS A WARNING DO NOT BUY FROM THIS COMPANY.
Shocking and disgusted.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members