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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
1 helpful vote
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I ordered large bunch of flowers over the Internet as a surprise. When they arrived the flowers were on their way out. They weren't fresh and were dying and some of the small buds were flapping and dead. Will not order from here ever again.

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Perfect service
August 22, 2017

First time I have used this company and the service was perfect. Sending flowers has never been so easy thanks to you.
Will make sure I use you every time I send flowers from now on.

Date of experience: August 22, 2017
GB
2 reviews
0 helpful votes
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Highly reccommend
August 22, 2017

My sister in law was overwhelmed to receive her beautiful flowers after her operation, really cheered her up, thankyou

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Highly Recommended!
August 21, 2017

I have used Serenata Flowers twice recently. On both occasions the bouquets arrived on the specified date and were of excellent quality according to both recipients (one of whom sent me a photo- and I also thought the flowers looked beautiful). I was kept informed of the delivery time and was advised once the delivery had been made. I'd certainly use Serenata Flowers again in the future

Date of experience: August 21, 2017
GB
1 review
3 helpful votes
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Disgusting
August 21, 2017

I ordered these flowers to be delivered for a friends birthday on Sat asking them to leave on step if no one in.
They didn't leave on step took back to depot.
They left a card, my friend called the number, the woman who answered said she didn't work for you anymore, but would get a message to the driver to leave in porch(Very Odd)
They finally arrived at 7.15pm tonight.
Flowers are a bit tired looking as I can imagine after 48hours.
I will never use this service again.
What a mess.
A refund or a new bunch delivered would of been nice.

Date of experience: August 21, 2017
GB
1 review
0 helpful votes
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Excellent service and product. Will definitely use them again. The choice is really good. Found them by accident as other websites let me down I needed next day service

Date of experience: August 21, 2017
GB
1 review
1 helpful vote
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Disappointed
August 21, 2017

Whilst the price seemed and online pictures looked good the end product wasn't up to expectations. Most of the roses outer petals were brown and some of the other flowers were missing petals / leaves. The overall content wasn't as anticipated either. I have used this company (SerenataFlowers) before and despite good communication I'm not sure I would again. In addition, despite requesting they be delivered and left at back door as we'd be out they were left on the front doorstep. Fortunately they were still there on our return.

Date of experience: August 21, 2017
GB
1 review
2 helpful votes
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Disappointed
August 21, 2017

I was disappointed that the delivery man didn't knock on the door to let my friend know that they were there. I had to phone her to look on her doorstep which spoilt the surprise. Also the size of the bouquet wasn't what I thought it would be. Will not be using these again.

Date of experience: August 21, 2017
GB
1 review
0 helpful votes
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Very happy client
August 21, 2017

I ordered flowers via website, as I live over 300 miles away. Communication was excellent and my friend was very happy with the flowers and teddy I arranged for her 50th birthday, thank you for your excellent service :)

Date of experience: August 21, 2017
Spain
1 review
2 helpful votes
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Beautiful but stingy
August 21, 2017

I oredered a bouquet that arrived swiftly next day and was kept up to date with the expected delivery and its arrival. Sadly I paid an extra £5 to have the flowers XL but the photo my recipient sent actually looked less than the one advertised for less and cheaper! This is taking into account for the flowers not yet opened. I am disappointed with the supplied flowers I think very stingy.! I think if they produced flowers etc as per photo it would be more realistic and honest

Date of experience: August 21, 2017
GB
1 review
1 helpful vote
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Excellent Service
August 21, 2017

Flowers were delivered on time and they were beautiful. Web site very easy to use and I was kept informed every step of the way until they were delivered and even then I received a message to say they had been delivered. I would definitely use Serenata Flowers again.

Date of experience: August 21, 2017
Ohio
1 review
1 helpful vote
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Very pleased
August 21, 2017

Have used this site a few times, always spot on... Needed flowers delivered to friends and everything was right on time as stated, recipients were very pleased with what they received...

Date of experience: August 21, 2017
GB
1 review
1 helpful vote
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SUPER SERVICE
August 21, 2017

From the start ordering was simple, order then Confirmed, Progressed, Dispatched, and then Received, and the flowers were Beautifull, will use this company again. Can only speak as I find TEN out of TEN.

Date of experience: August 21, 2017
GB
1 review
0 helpful votes
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Brilliant service
August 21, 2017

I ordered flowers same day delivery and they arrived 2 hours later. Excellent service and really good value.

Date of experience: August 21, 2017
Bulgaria
1 review
0 helpful votes
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I ordered flowers for a funeral. They were delivered the day after even though I specifically stated and paid for them to be delivered on the day. They would not offer me a refund and I did not want the flowers re delivered as it was pointless. Very bad service and will not use them again. Very disappointed!

Date of experience: August 21, 2017
GB
1 review
0 helpful votes
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Brilliant service
August 21, 2017

Ordered flowers for my sister who was recovering from an operation. She send me photo of flowers I ordered and they looked lovely.

Great service throughout and very easy to order. Would definitely recommend Serenata and shall be using them again

Date of experience: August 21, 2017
GB
1 review
1 helpful vote
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Thrilled!
August 21, 2017

This was a super way to send flowers to my sister in USA. The flowers arrived promptly and the arrangement was so beautiful. I'd use this service again without hesitation.

Date of experience: August 20, 2017
GB
1 review
1 helpful vote
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I was kept informed
August 20, 2017

I was sent a photo of the flowers from my stepmother as she was very pleased with them she had nana garden

Date of experience: August 20, 2017
GB
1 review
1 helpful vote
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Fantastic!
August 20, 2017

First time buyer from SerenataFlowers and i can honestly say that i will be using them again very soon for several occasions! Easy to order and free next day delivery. Bought for my mum and they are lovely. Many stems were upopened also so these will keep for weeks! Thank you SerenataFlowers

Date of experience: August 20, 2017
GB
1 review
1 helpful vote
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Lovely flowers
August 20, 2017

My sister was quite please with the flowers she received although there were one or two with the heads off

Date of experience: August 20, 2017