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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
Follow Chris M.
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Ordered easily on line and as promised my order was delivered promptly and the recipient said how beautiful the display looked.
Many thanks SerentaFlowers

Date of experience: August 23, 2017
AE
1 review
0 helpful votes
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Outstanding service
August 23, 2017

Seranata Flowers have never let me down. They always provide stunning fresh flowers and high quality gifts. On the one occasion where I needed assistance, they were on hand immediately and dealing with my request; over and above my expectations.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Happy.
August 23, 2017

Yes my Friend received her flowers as a gift from me and very pleased, sent me picture of them and they were beautiful. Thanking you so much, she received them in less than 24 hours of me ordering them, very good service.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Even though the flowers I ordered were delivered on the right day, they were left outside the wrong house even though the nos was very clear, on complaining I was given a refund which I think is very fair, So I will use again...

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Excellent service
August 23, 2017

I can't comment on the quality, as I didn't get to see the flowers (it was a funeral that I wasn't able to attend). The website ordering, however, was very easy and the service excellent.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Great!
August 23, 2017

Delivered when they said they would. My friend said the flowers were beautiful and the chocolates were great too.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Anniversary flowers
August 23, 2017

My daughter & her husband were thrilled with the flowers that we sent for there fourth wedding anniversary

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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The best service ever. Love the way they keep you updated, worth every penny will definitely use them again

Date of experience: August 23, 2017
Sweden
1 review
0 helpful votes
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Kept me informed
August 23, 2017

I ordered on a Sunday and the flowers were delivered the next day by mid afternoon. I was kept constantly up to date with friendly email messages.
I haven't seen the flowers so I can't comment myself, but the recipient was delighted

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Very disappointed to discover after placing the order for "Sameday" delivery, that this was not achievable. Order was cancelled so cannot comment on quality.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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Disappointed
August 23, 2017

I placed an order for sympathy flowers for a friend. The order did not arrive and it was only when I asked my friend that it transpired no flowers were delivered but was still charged. I used the contact form and they are redelivering the flowers but less than an hour after confirming the redelivery I asked for them to be sent on a different day but was told this would not be possible and it was too late to cancel and get a refund. My advice, do not use.

Date of experience: August 23, 2017
GB
1 review
0 helpful votes
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First time ordering from this company was a bit worried as only ever ordered from 1 other company for years, ordered some flowers for my mother-in-law and she was most impressed as she lives a long distance away she said she would take a picture to show me when I next see her. About to order some more for my best friend who's been in hospital and will get 10per cent discount for my second order brilliant.

Date of experience: August 23, 2017
Canada
1 review
1 helpful vote
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Very disappointed
August 22, 2017

Very disappointed that flowers were not delivered and that I was not contacted by phone to resolve access problems. Also that I was charged in full in spite of flowers not being delivered.

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Wonderfully colourful, fresh and fragrant flowers, safely delivered on time, looking just like the picture. Thank you!

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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The bouquet of flowers were beautiful and in good condition and arrived in time at the address we specified which was my friend"s house whose birthday it was on the day of the delivery & the flowers were for her. We didn't hear anything from her to say she's received them & to thank us When we arrived at her house she told us that she did not know who sent the flowers as there was no card & no message or note who they were from. She was phoning around asking who sent them, She only found out they were from us when we told her in person. In short there was no card or message or note attached with the flowers. This was supposed to be a surprise for my friend but it kind of spoiled it. My husband & I are disappointed & dissatisfied with what happened.

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Alue for the money
August 22, 2017

Sister was pleased with the condition of the flowers and the variety of flowers used
They arrived on the specified date and at an acceptable time. One more seller to the list of possible sources in future.

Date of experience: August 22, 2017
AE
1 review
0 helpful votes
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Flowers in a hurry
August 22, 2017

I wanted a lovely bouquet of flowers for my daughter in Dubai, the process was easy delivered on time lovely roses and they lasted 12 days, a really good service will definitely use again xx

Date of experience: August 22, 2017
GB
1 review
1 helpful vote
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Not great
August 22, 2017

Although delivery was fast and free as stated the flowers look nothing like the picture on the website. I paid for the medium bunch and it is just your average supermarket flower bouquet. Won't be using again.

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Absolutely fantastic
August 22, 2017

Really pleased with the flowers they were just what i ordered. Would definitely use again. Thank you

Date of experience: August 22, 2017
GB
1 review
0 helpful votes
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Excellent
August 24, 2017

SerenataFlowers was recommended to me so the first time I had bought from them. What lovely customer friendly people they are. I had omitted something from my message to go with the flowers and I emailed them. They amended this immediately and let me know straightaway. I understand from my son that the flowers are lovely. So thank you SerenataFlowers, I will be coming back to you.

Date of experience: August 22, 2017