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The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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The roses I ordered weren't in the best condition... the pink roses were going green like they was old... I was not impressed as they was a gift for my partner I don't think I would use this flower service again unless they could give me some sort of guarentee that the flowers would be perfect. And worse thing is I was recommended this site as good
I ordered a rose in a lovely bucket for my dear friend's 60th birthday. It was delivered on time, as promised, my friend was delighted and she sent me a picture. I was pleased with what I ordered and will use SerenataFlowers again.
Excellent service. The flowers and balloon I chose were beautiful and were delivered on time (I ordered at 9pm and they were delivered the next morning!) Very good price for some lovely flowers and I liked the text telling me they had been delivered.
Great flowers, thought they'd be a little bigger but all the same client very happy, all on time, thanks very much
Thank you for your prompt delivery. This is the second time I have used your service and I appreciate you efficiency. Both recipients were delighted and commented on the vibrant colour of the glowers. We shall be back!
I used this company to send my sister some flowers she lives I the north and I'm in the south. I ordered on line the night b4 and she received then the following day. The flowers were exactly as shown in picture and she was delighted as I was. This company are extremely good they give u regular up dates via email every step of the way. I will definitely be using them again thank you.
Beautiful flowers delivered as promised and a discount voucher also. Several back up emails to go along with the order. Have used before and will certainly use again. Thank you, Annie :)
Delivered to wrong address but still sent a delivered e-mail. Had to call round and find where they had been delivered and then go retrieve them myself. Flowers did not match description on site. Very disappointed, will not be using again.
Delivered on time. I am amazed that you can order fresh flowers and they are delivered the next day in beautiful condition. Such a lovely surprise for the recipient when you've only seen them the day before!
Ordered flowers for a funeral that I was unable to attend however, the feedback was very positive. I also found the order process very straightforward and was kept informed of progress with regards to my order as well as confirmation of delivery which was very reassuring as I did have reservations about placing an order online.
Outstanding service. Great choice. Delivery as promised and kept me well informed as to the order status.
Ordered my flowers at around. 7pm for next day and they arrived at 9am the following day. Can't argue with that service! Will definitely be using them again and will recommend to anyone looking to buy flowers, last-minute or otherwise!
Nice range of flowers and good value for money. Great communication from Serenta Flowers - Recommended
The flowers were delivered as promised to our friend, she was delighted & got through to us via Skype so that we could see them. They were exactly as described. Very many thanks.
Cheryl
Clear website, lots of choice, variety of costings, delivery on time. Nice to see Fair Trade options - would like more of these. Well done...
My cousin thought this bouquet was beautiful and arrived in plenty of time for my Aunty's funeral. Would definitely recommend your site to others and will use you again. Thank you.
Really good communication from the company they let me know when the flowers were being delivered and when arrived.
The person I sent them to was delighted with the flowers and also the lovely instructions on the card.
This is not the first time I have used this company and it will not be the last - outstanding quality and service.
First time I've used Serenata. Really impressed with the communication from the company right through to delivery. I didn't actually see the bouquet that I bought for my Mum but she loved it. Reasonably priced too. Would definitely use again.
Great value flowers, prepared to a very high standard and delivered exactly within the time slot stated. Very well packaged and will be using again.
Answer: No Refunds Granted. You will have great difficulty getting anything from this outfit.
Answer: Go through facebook