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The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Great service and the recipient was delighted with the flowers! Would definitely use Serenata again!
Ordered quite late on a Thursday evening in Norway and the flowers were delivered before noon in Scotland next day. Excellent customer service
So easy. I ordered online from Aus for delivery in England. Delivered the following day with emails of progress and delivery. A beautiful bouquet of flowers. Highly recommended.
Bought flowers for my friend's 40th birthday. She was delighted with them. Would definitely recommend.
Prompt emails - funny too!
Flowers despatched and delivered promptly. Recepient said flowers were beautiful. Would recommend.
Couldn't have been more pleased. Received an email to say they were on their way and delivered on time. Recipient over the moon with them. Will definitely use again
Ordered flowers to be delivered to my husbands auntie flowers were delivered on day we wanted them, although we haven't seen the actual bouquet she said it was beautiful and very big filled 2 vases. It's the first time we have used Serenata Flowers and we will definitely use them again
Everything I was looking for. Great range, cheaper than other sites, fast delivery. My friend was thrilled.
The flowers were for a friend who sent me a photo & they were just what I had wanted- beautiful. I was kept informed of my order and its delivery which all arrived promptly.
Absolutely fantastic service, flowers were gorgeous and delivered on time thank you/could not ask for a better service as we ordered from Australia so were in the dark as to expertise of florist but they came through.
I have only just had feedback on these from my Sister who received them on her 70th birthday as a surprise from family in Manchester. She lives just outside London.
She didn't want to tell me how poor a display they were as she didn't want to disappoint me knowing I'd paid for them in good faith.
But I explained you needed feedback.
So I feel you must let you know in order not to disappoint other recipients of your goods.
Kind Regards
Tracey Porter
I have sent flowers to friends after I received some myself and being delighted with the quality and freshness. It is easy to navigate the site choosing from a beautiful selection. Being kept informed about delivery after placing your order is a bonus!
Friend was happy with flowers but there were 9 eryngium shown in the sample photo and none were included in the bouquet. Somewhat disappointed.
Thank you so much for delivering my flower order. It was on time and in perfect condition. I dont know whow you do it! Your site is so easy to use, and you have such a great selection of product. I would strongly recommend it to anyone.
Great customer service, is sooooooo refreshing
Chris J.
Great service, quick and efficient! Useful tracking system. My friend delighted with flowers. Thanks very much.
It was easy to choose the appropriate bouquet for my sister's birthday and her description of it was exact. She was delighted - and so was I. A reliable florist.
I have ordered 2 noquets for family birthdays and have been delighted with both. The recipients were absolutely delighted and thrilled. I definately will be not only using this company again, but will be highly recommending this to all my family and friends.
I havent seen the flowers yet that i had sent for my mum but she has told me they are very nice thankyou & good service too
The process of orderind and changing details were done without any difficulty. The flowerswere delivered in time and they kept me informed of progress. I would recommend them. Thank you!
Answer: No Refunds Granted. You will have great difficulty getting anything from this outfit.
Answer: Go through facebook