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SerenataReviews 2,713

2.4

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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140

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GB
1 review
0 helpful votes
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Excellent Service
August 27, 2017

Great service and the recipient was delighted with the flowers! Would definitely use Serenata again!

Date of experience: August 27, 2017
Norway
2 reviews
0 helpful votes
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First Class service
August 27, 2017

Ordered quite late on a Thursday evening in Norway and the flowers were delivered before noon in Scotland next day. Excellent customer service

Date of experience: August 27, 2017
Australia
1 review
0 helpful votes
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Just Perfect
August 27, 2017

So easy. I ordered online from Aus for delivery in England. Delivered the following day with emails of progress and delivery. A beautiful bouquet of flowers. Highly recommended.

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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Birthday Flowers
August 27, 2017

Bought flowers for my friend's 40th birthday. She was delighted with them. Would definitely recommend.

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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Prompt emails - funny too!
Flowers despatched and delivered promptly. Recepient said flowers were beautiful. Would recommend.

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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Beautiful flowers
August 27, 2017

Couldn't have been more pleased. Received an email to say they were on their way and delivered on time. Recipient over the moon with them. Will definitely use again

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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Very good service
August 27, 2017

Ordered flowers to be delivered to my husbands auntie flowers were delivered on day we wanted them, although we haven't seen the actual bouquet she said it was beautiful and very big filled 2 vases. It's the first time we have used Serenata Flowers and we will definitely use them again

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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Fantastic
August 27, 2017

Everything I was looking for. Great range, cheaper than other sites, fast delivery. My friend was thrilled.

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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Everything I wanted
August 27, 2017

The flowers were for a friend who sent me a photo & they were just what I had wanted- beautiful. I was kept informed of my order and its delivery which all arrived promptly.

Date of experience: August 27, 2017
Australia
1 review
0 helpful votes
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For a special lady
August 27, 2017

Absolutely fantastic service, flowers were gorgeous and delivered on time thank you/could not ask for a better service as we ordered from Australia so were in the dark as to expertise of florist but they came through.

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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I have only just had feedback on these from my Sister who received them on her 70th birthday as a surprise from family in Manchester. She lives just outside London.
She didn't want to tell me how poor a display they were as she didn't want to disappoint me knowing I'd paid for them in good faith.
But I explained you needed feedback.
So I feel you must let you know in order not to disappoint other recipients of your goods.
Kind Regards
Tracey Porter

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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I have sent flowers to friends after I received some myself and being delighted with the quality and freshness. It is easy to navigate the site choosing from a beautiful selection. Being kept informed about delivery after placing your order is a bonus!

Date of experience: August 27, 2017
GB
1 review
0 helpful votes
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Friend was happy with flowers but there were 9 eryngium shown in the sample photo and none were included in the bouquet. Somewhat disappointed.

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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Perfect
August 26, 2017

Beautiful flowers, which were true to their photo. Delivered as planned and really cheered up a friend. Good value and great service.

Date of experience: August 26, 2017
Canada
1 review
0 helpful votes
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Thank you so much for delivering my flower order. It was on time and in perfect condition. I dont know whow you do it! Your site is so easy to use, and you have such a great selection of product. I would strongly recommend it to anyone.
Great customer service, is sooooooo refreshing
Chris J.

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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Great service, quick and efficient! Useful tracking system. My friend delighted with flowers. Thanks very much.

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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It was easy to choose the appropriate bouquet for my sister's birthday and her description of it was exact. She was delighted - and so was I. A reliable florist.

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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Wonderful creations.
August 26, 2017

I have ordered 2 noquets for family birthdays and have been delighted with both. The recipients were absolutely delighted and thrilled. I definately will be not only using this company again, but will be highly recommending this to all my family and friends.

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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Flowers for my mum
August 26, 2017

I havent seen the flowers yet that i had sent for my mum but she has told me they are very nice thankyou & good service too

Date of experience: August 26, 2017
Colorado
1 review
0 helpful votes
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The process of orderind and changing details were done without any difficulty. The flowerswere delivered in time and they kept me informed of progress. I would recommend them. Thank you!

Date of experience: August 26, 2017