• SeneGence

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Overview

SeneGence has a rating of 2.68 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SeneGence most frequently mention customer service problems. SeneGence ranks 213th among Skin Care sites.

  • Service
    12
  • Value
    10
  • Shipping
    11
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
2
See all photos

What reviewers want you to know

Positive highlights

  • The reason behind that issue was that the company was not prepared fop the takeoff of the product.
  • This company exploded all of a sudden, and they simply couldn't keep up with demand.

Critical highlights

  • Been trying to get through to customer service to get my money back but can't get anyone to answer the phone.
  • But it is extremely hard to order anything with all the out of stock issue.
How would you rate SeneGence?
Top Positive Review

“I love Climate Control! When I walk through the door in the evening, my make-up looks like it”

Heather C.
8/24/21

I'm getting compliments on my complexion! I didn't like wearing make-up until I discovered this! It sits on your skin under your foundation and lasts all day! It's light and smooths out the skin. When I walk through the door in the evening, my make-up looks like it did when I left in the morning. I love it!

Top Critical Review

“Distributors”

Kelly M.
7/22/23

Love the products. Been a distributor 6 years in January. Paid my yearly fee then. Broke my back in April and was busy with thar. I went inactive and had 30 days to reactivate. I missed that. They want me to pay $85.00 to sign up again. Not good to their Distributors unless you spend a certain amount each month.

Reviews (81)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) product (49) company (31) skin care (5) stock issue (5) 50% discount (4) climate control (3)
Thumbnail of user kellym2440
1 review
1 helpful vote
July 22nd, 2023

Love the products. Been a distributor 6 years in January. Paid my yearly fee then. Broke my back in April and was busy with thar. I went inactive and had 30 days to reactivate. I missed that. They want me to pay $85.00 to sign up again. Not good to their Distributors unless you spend a certain amount each month.

Products used:
Most

Service
Value
Shipping
Returns
Quality
Thumbnail of user diosmas
1 review
0 helpful votes
April 27th, 2022

Appearance care is the main goal for me personally. Therefore, I try to buy a product based on natural plant extracts. It was in this online store that I chose concealer. Made an order, the goods were delivered promptly. When I first applied the concealer, I picked up a tone darker than necessary for the skin tone. Everything else meets my needs.

Service
Shipping
Returns
Thumbnail of user heatherc806
1 review
0 helpful votes
August 24th, 2021

I'm getting compliments on my complexion! I didn't like wearing make-up until I discovered this! It sits on your skin under your foundation and lasts all day! It's light and smooths out the skin. When I walk through the door in the evening, my make-up looks like it did when I left in the morning. I love it!

Tip for consumers:
My favorite SeneGence product by far. There’s a noticeable difference after the first use. My face looks and feels so smooth and this product is very light.

Products used:
Climate Control, LipSense, ShaddowSense, LashSense, SeneDerm DayTime Moisturizer, Nangai Oil, Lip Balm, and Bronzer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinnef18
1 review
5 helpful votes
August 27th, 2020

The oil to acne line worked well for my cystic acne. But, I moisturizer caused BURNING all over my face. It felt like every nerve was on fire. But it wears off within 10 minutes. So if you can deal with 10 minutes of searing pain. It's great!

Thumbnail of user stacim42
1 review
4 helpful votes
March 18th, 2021

Ashley Gardner rose to fame because of her quads. She is a top producer and stunningly beautiful. I am a plain Jane average person. I watch her Instagram posts about beauty and she recently posted about not understanding why people are against the online sales tactics of SeneGence. She boasts how she helps you find what's best for you. I reached out because I have a disability and putting on 2 lipsticks and 3 different mascaras is just not possible. I told her I couldn't relate and could she direct me to someone who might be starting out as I was intrigued by the products but it was overwhelming. I got a very snarky reply and was told she's a master esthetician like I was beneath her So it's a popularity contest. It's not about helping average people who tell you they know nothing. They just want your money and when you say you want to start with something simple you are a waste of space. So sad. Think about it you can't review these "sales" people. You can barely review their products

Service
Thumbnail of user ah476
1 review
10 helpful votes
July 23rd, 2020

Lipstick burns my lips and ShadowSense stings my eyelids. I was told the lipstick is natural, blah blah blah... I looked up what ingredients were in it toxic, carcinogenic, antifreeze like chemicals... so disappointed. I was told the burning was normal... no make up product should burn your skin, bad! I wish they had told me about the normal burning before I spent so much money on it!

Thumbnail of user gracieb10
1 review
25 helpful votes
April 10th, 2020

I was sent some free samples this week and decided to try them out last night. I used to face wipes to remove the oils from during the day and used the moisturizer before bed. I woke up to my skin burning, red and dry skin spots all over my face, especially around my lips. A friend loves this brand but for me and my skin specifically it's a no go. I'll be sticking to my normal skin care products.

Thumbnail of user leslied541
1 review
0 helpful votes
January 5th, 2023

My lips broke out in blisters and I have never had mouth blisters before. Kissed my husband and he also got a blister. You can't make this stuff up.

Thumbnail of user lindseyc384
1 review
0 helpful votes
September 13th, 2023

My skin was really dry because of swimming in chlorine pools. I couldn't find anything to help add the moisture back to my skin. Until I found senegence. I couldn't believe what 1 product did and that hooked me.

Products used:
I use the skincare and makeup lines

Service
Value
Shipping
Returns
Quality
Thumbnail of user audreys325
1 review
7 helpful votes
January 19th, 2021

Love love love the climate control and collagen mask most, but everything in between is wonderful too! I've been using it for 6 months now. So hooked.

Products used:
Climate control
Retinol A
Serum C
Dark circle repair
Anti Wrinkle cream
Nagai oil
Moisturizer
Collagen mask
Foundation
Eye cream
Eye illuminator

Service
Value
Shipping
Returns
Quality
Thumbnail of user bubblegumc
4 reviews
7 helpful votes
August 10th, 2021

Over priced. Fake, and an MLM. There are other products out there that does a better job and does not obligate you to have a horrible, painful experience. Be careful out there. It's a beauty cult that will leave you stressed and broke than when you started.

Tip for consumers:
Scam, MLM

Thumbnail of user terril213
1 review
21 helpful votes
May 4th, 2020

I've been using Senegence products for about 3 years and my skin has improved dramatically. I use to struggle with terribly dry skin which was causing tons of aging. Through the use of their products like Climate Control, Nangai Oil, and their 3 in 1 cleanser and moisturizers by skin is hydrated and moisturized. I also espcially love their shadows, tinted moisturizer, and foundation. All good stuff!

Thumbnail of user katw18
1 review
37 helpful votes
August 30th, 2017

I agree the way this company handles it's out of stock problems is bad. You should be able to sign up for the product so that you know about when you might receive it. But I have only been using it for a 2 weeks but I can already see the difference in my complexion. I am 71 years old and I am seeing fairly deep wrinkles disappear. I am using the Climate Control, the Dry Day Moisturizer, and the Anti-Aging Foundation. I want to wait a couple of months and then I will try some more of their products like the actual wrinkle remover, etc. The texture of the lipstick takes getting use to but there too I am seeing an improvement in my lips that tend toward being chapped. I'll check back in 6 mos if my rating declines.

Thumbnail of user rachell669
1 review
17 helpful votes
June 28th, 2020

I'm a makeup artist and started to use LipSense at first for my wedding jobs. It's simply the best if people use it in the correct way. No dry or crack lips, using their gloss is a must!
I have also started using the skincare for last couple years, it clear up my blemishes and my skin look so much better and fresher. I have also switched to Use their foundation and makeup on myself everyday, as I have oily and sensitive skin, it's the best for me as it doesn't clog pores or break me out. Honestly the makeup and skincare I was using were good brands and a lot more expensive, but SeneGence work much better, I have never look back.

Thumbnail of user elmoc13
1 review
24 helpful votes
July 25th, 2017

I agree, I couldn't do 300 pv. The colours are great but I don't like how the lipstick feels and it didn't last more than 4hrs, I wanted it for travelling. The company makes you feel that you are the only one having the problem. You have to sell a lot of product for 300 pv, also you have a 6 monthly renewal subscription, I didn't get told when I signed up.

Thumbnail of user pasqualinar
1 review
17 helpful votes
June 28th, 2020

I am 62 and my wrinkles are certainly diminishing. My skin appears more luminous and more even toned

Thumbnail of user schumen
1 review
29 helpful votes
June 29th, 2017

I joined Senegence for the LIPSENSE which I will say is great for bridal! That is what I carry in my case. Being that I am a distributor I am on these secret groups and I have got to tell you... Consistantly my feed fills with people braking out from the skincare product asking what they should do. I really cannot stand behind a line like this and I'm not to impressed with anything other then the Lipsense.

Thumbnail of user kasiar3
1 review
7 helpful votes
August 30th, 2021

It's a pyramid scheme. When a majority of earnings is from recruitment of a downline it is a pyramid scheme. Yes they have products but you make peanuts selling the products compared to recruitment. You are more likely to lose money or go into debt if you sign up for this MLM. It's also quite fishy that they do not have an income disclosure statement. Save your money!

Thumbnail of user eml24
1 review
4 helpful votes
August 13th, 2020

I can't say enough about their mascara, no mascara out there beats it!
Their skin care line from shampoo and body wash to Climate Control and beyond is proven time and time again that I made the right decision switching to their products!
Thank you SeneGence!

Thumbnail of user michelev17
1 review
20 helpful votes
April 21st, 2017

A friend of mine is a distributor for SeneGence. I purchased a couple of lip colors/glosses and fell in love with the product. So, I wanted to buy more and my friend suggested I become a distributor so that I can purchase the product at a discount. I'm learning now that while yes, you can buy the product at a discount you will not ever find anything in stock because most distributors will hoard, I mean buy so much product that nobody else is able to later. Then they trade amongst themselves. This is the most ridiculous business plan I've ever seen or heard of. I work and go to school full-time. I don't have time to sit at a computer to wait until they release new colors or add inventory. I don't have the luxury of that kind of time. BEWARE! I do not RECOMMEND this MLM even if you're looking to just buy at a discount.

Thumbnail of user jacquib31
1 review
16 helpful votes
May 14th, 2020

Ive been using this for 5 years now and the clock has turned back on my skin. I'm turning 40 next year and often get told I look 27-28! It makes my day! I never get tired of it. Just start using it and keep at it, your face will love you for you!

Thumbnail of user jackief126
1 review
5 helpful votes
September 16th, 2019

"Be sure to know the consition of your flocks, give careful attention to your herds." Proverbs 27:23
Saw this on a "Queen's" (LOL) fb page at some retreat she was at. Says they always incorporate a Bible verse --Give me break! Read inside the lines. These corporate leaders should be ashamed of themselves. What a scam. I feel really sorry for anyone who has fallen for the scam of any pyramid scheme.

Thumbnail of user michaelb6963
1 review
0 helpful votes
October 17th, 2021

This makeup is the best makeup I've seen my girlfriend loves it and sells it nothing but happy customers

Service
Value
Shipping
Returns
Quality
Thumbnail of user lotusf6
1 review
4 helpful votes
August 3rd, 2021

I had originally gotten the lip gloss as a gift from a neighbor, since she had been moving and needed to get rid of some items. She handed me this lip gloss specifically since she said she had no need for it anymore, so i tried it on. It was the worst mistake in my life. Not only was it sticky among application, but it was burning horribly. This was a few years ago yes, but it was scarring since i have a huge love for make up. My lips at the time were in no way chapped, but when i managed to clean it off, my lips swelled a small bit, were red, as well as irritated beyond belief.

Tip for consumers:
please do research on the ingredients they use before you buy the products, it may spare you pain

Products used:
i used the lip gloss, it was gifted to me from an old neighbor

Quality
Thumbnail of user kathleenet
1 review
7 helpful votes
December 19th, 2020

I bought lots of colors because I liked the idea of them not bleeding off or smearing. Every color dried my lips and started flaking off after a few minutes.
It just didn't work well for me.

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