SendMyBag Reviews Summary
SendMyBag has a rating of 4.6 stars from 1,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
First of all, the fact that the review of the order was asked more than one year later after the competition of it (just received the request by mail 07/2021to leave a review, when the order was of 01/2020) speaks for itself already. Second, this experience was not really great. After my first experience I used also couple of time this service and still is disappointed with it.
The most uncomfortable fact about it that the company's delivery person never contacts you no matter if you have or not the mobile phone of the country where you make an order. Also, taking into account that you are not contacted upon driver's arrival for a pick up or collect, you must basically stay the whole day at the pick up/destination point looking out of the window, because if they arrive and you are not standing in front of the door and they cannot enter themselves, they just leave and put the status « delivery failed ».
For this one experience I was charged 4€ that the dimension of my suitcase was couple of centimeters bigger than declared (so my advice is to round it up to a bigger number in case you put too much stuff inside).
All in all, in this kind of service communication does matter, unfortunately this was the weakest point in my experience with the company.
We sent our bags two weeks ahead of our arrival. Send My Bags provided thorough, easy to follow instructions and documentation for shipment and customs. We were able to track our bags as we backpacked across Europe and met our bags at the end of our trip as anticipated. Customer service was super helpful with any and all questions we had. Pricing was affordable. Highly recommend this company.
My son had 4 large suitcases to deliver from Switzerland to UK. I decided on this site and did not regret it. The cases arrived as planned, no problems at all. I will use this service again if I ever get to travel anywhere again.
The bags have been collected and delivered without any issues.
It is so much easier than taking your luggage through the streets.
It is cheaper than flying luggage both ways.
Excellent service and reasonable price. Staff extremely helpful over telephone as this was first time I had used service they fully explained procedure etc. Bags collected at arranged time and arrived safely at Hotel where they were held ready for our arrival few days later. Would certainly use service again if going on long flight with limited baggage restriction. So easy at destination going through customs etc with very little baggage.
Simple phone call, collected within the hour and shipped from Orlando to Sydney, drama free!
When visiting England at Christmas to see our daughter and Grandchildren we always send our big case back with send my bag. They are always punctual and polite
My Son came home from Australia to get married, and of course, had too much stuff to take back. I contacted "Send my bag" and it was just the best experience. Even when I made a sill mistake on the Form, I called up, quite late at night, and actually got a PERSON TO SPEAK TO, who sorted everything out, so patiently. The suitcase was delivered safely, and exactly on time,
I can recommend the company highly enough!
I am very satisfied with Sendmybag services. My daughter's luggages were blocked in Paris during a huge national strike. SendMybag managed to pick up and delivery the luggages on time and everything went smoothly. Very impressed.
I sent 3 bags from Devon, UK to Croatia and they arrived in timely fashion. No issues at all. Cost of serivce is better than many competitors.
Excellent service, i'll definitely use it again and have encouraged all of my friends to use it.
Great system and excellent communication. Instructions were clear and the process was completed without hassle.
Obviously out of your control but not being able to send creams and having to list items is a pain that swings the needle in favour of check in baggage again
Have used send my bag a number of times, they are a bit rigid in regard to what you can pack, but understandable in light of airline security, the thing that makes travelling a nightmare is managing luggage. Now I don't have too. My son and his family live in America, my luggage is picked up at my door, and arrives in America before I do. I live in fear of this company not surviving covidd. The most difficult thing with luggage now is getting it downstairs to the front door. I watch other people struggling with suitcases on the Heathrow airport hopper buses, and I just have a little overnight bag which goes into the overhead bins on the plane.
I have used Send My Bag on several occasions to ship goods to my daughters in Australia, and from pick up to delivery the process has been great. I will be using them again in the next few weeks. Great service
I used SendMyBag several times during a move from France back to Scotland. Easy to organise, straightforward instructions. Very reasonable price. Overall great service.
Sent one giant suitcase from Jerusalem and another smaller suitcase from from Amsterdam. Both arrived as promised. Service was flawless. Will definitely use SendMyBag again!
Great service and bag arrived quickly with no problems
Had only the best experience with them. Used them twice and been super happy both times. Nice guys and on time delivery, would recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members