I shipped 5 bags from the US to Italy (2 hard-shell suitcases, 1 cardboard box, 1 soft-shell suitcase and a duffle bag). I spent close to a $1k despite most items being far below max weight. The instructions were lengthy, convoluted, and delivered piece-meal. I spent days trying to get everything right because they make you list EVERY SINGLE ITEM you put in and estimate the re-sale value OF EACH ITEM. Good luck not going insane if you're shipping more than a few items.
First, the shipment was a week late and communication with them/customs close to impossible – they kept asking for documents I already provided. Second, they emailed me WEEKS after the shipment was sent to say that the measurements I had provided were not correct and I had to pay an extra $80 plus $15 of late fee for exceeding my baggage allowance. I re-measured all my bags and they were straight-up LYING. I pointed this out to them, and they waved the fee *almost like it was never supposed to be there in the first place.*
Third, all the items in the duffle bag (which was fully wrapped in plastic wrap as per their instructions) and the WATERPROOF soft-shell bag were COVERED IN MOLD. I don't know what they did to the bags, short of throwing them in the ocean, but a lot of items were still soaked through weeks after (this is the summer, in Rome). I had to throw away irreplaceable memories, clothes from my late father, etc. I spent DAYS cleaning. Not even the dry cleaner could save some of the items, and they REFUSE to reimburse me because they claim that I had to file a complaint within 7 days of delivery (which I couldn't do because I hadn't arrived in Italy yet) – as if it should only be possible to ship an item if you can personally be there within 7 days to inspect the contents of the bag?! Oh, and they stopped answering my emails.
Stay away from this company, unless you want to pay them to get scammed, waste your time, and throw all of your earthly possessions in the trash.

Responding to the incomplete response by SendMy bag team. I was Charged 3X 'After' I had shipped. First by SendMyBag, for my Golf bag dimensions Being "TWICE" their size limitation (130cm). Here is the link to my standard golf bags that I have been using for the last 7 years from Club Glove. These are standard Golf specifications and I had 3 of these bags (52" inches x 13" x 13" (i. E., 132 cms x 32cms x 32cms. [Refer: www dot clubglove dotcom /club-traveler]
In other words, my Industry-standard golf bags exceeded by 2 cms (by 1.5%) and they charged me 294 British Pounds for that. On top of that, their "partner" UPS courier charged me $235.95 extra when delivering me at home. UPS would not hand me my bags unless I gave them the check/ cheque, which I did - Dated June 5,2025. UPS cashed it on June 20,2025. Yet, UPS sent me another letter this week for the same amount $235.95! If that was not enough, SendmyBag also forced me to share my SSN (social security number) with UPS, who then shared it with US Customs authority. If not, they said my bags would not be released! I have never shared my SSN with anyone yet! So, I ended up paying $1000+ for my 3 standard golf bags and exposing my SSN! SendMy bag team responded below saying to keep the value below 500 Brit Pounds - How can 3 used Golf bags be less than 500 B Pounds in Customs value unless the customer is lying? SendMyBag team is a bunch of liars. Use them at your own risk. Next time I will try ShipSticks for this service. Send My Bag does not know how to ship Golf bags. When I disputed the extra $400, Sendmybag threatened me with legal action. I will be taking my case to USA's CFPB - consumer financial protection bureau now. Never again with Sendmybag.

Very professional service, would recommend it to my friends. Didnt have any problems!

I have used SendMyBag twice and every time it has been efficient and reliable.

Very satisfied, quality e correct prices I higly recomend

Really the best option I found to send goods from the US to the UK, would highly recommend.

Fast and easy!

I've used the service many times and always had a great experience with SendMyBag so far!

I travel alot then I found send my bag make my travel easy

Helpful advidors with explanation about how the service works.