Overview
SendMyBag has a rating of 4.6 stars from 996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
I have used Send My Bag on six different occasion shipping suitcases back-and-forth from the United States to Europe. I have always been amazed at the level of ease, coordination, value, and unparalleled customer service from Send My Bag. I would highly recommend it to anyone who might need a service like this.
If you will chose this company, be ready to be robbed and pay much more then you see on the price list. First you will get unexpected fuel surcharge, then they will charge you with exceeded volume of your bag. Please do not make my mistake, DO NOT pay exceeded volume charges. They will not tell that you have an option not to pay and just to dispute. Even if you open a dispute and provide all the proves of your innocence, they will never return you your money, they will just steal them. They will never accept any of your proves and will never provide any proves from their side. Do not recommend
After a bagnapping experience in December where FedEx held my bag for 3 months in Paris with Sendmybag ( ruined a 50th anniversary trip) we gave them another chance once the bag was found. And released and badaboom three days and it arrived from captivity in Denver. Lessons learned always AirTag tor luggage at least you will know where it is. NEVER USE FEDEX OR UPS to ship disaster awaits DHL are the absolute pros.
I have used Send my Bag on several occasions to transport a case from France to UK or vice versa - it has always been a good experience, the case arriving safely within the time limit organised.
I have used this service many times and never been disappointed. Everything usually gets there before the estimated date and in perfect condition.
Highly recommended
They pick up the luggage on time as scheduled and deliver it on time as planned. Luggage always came in impecable condition.
Have used this service every Christmas. Have never been let down. Pick up at my home and taken to destination promptly and on time. Compared to Royal Mail is much less expensive. Definitely recommend and will continue to use.
Really quick and easy to use. Just the thing for returning a lost bag left overseas!
Great service. Arrived earlier than expected. Everything was good
Seamless experience by Send my Bag - will definitely use again and have already recommended to my friends
Usato più volte sendmybag per spedire in Francia. Mai problemi e rispettosi dei tempi di consegna
Puntuali anche nelle informazioni della tracciatura del pacco
Prezzi che ultimamente sono in po troppo cresciuto rispetto alle prime volte
Awesome support team who assisted when timing changed.
Great.policeman collected the parcel,it was delivered 6 days later. Everything went as stated...I would use them again
It was overall fine - only thing was the courier did not arrived my booked day and i had to rebook it, but the service was fine
The experience I had using SendMyBag was good and the procedure was easy to understand. My luggage arrived quickly at the destination address and in well condition. Very recommended!
While my bag did arrive a couple days later than anticipated, all my items arrived intact and the bag in pristine condition! I will definitely be using their services again when I travel abroad in the future. I recommend them for your travels as well!
I was very happy to be able to get a bag to my daughter so quickly and easily. Will definitely use your service again if the need should arise.
Excellent service, always reliable. Customer assistance is top-level: I never had to wait more than a minute to get a reply from a real human -and very knowledgeable too.
I'm a returning customer and recommending SendMyBag to everyone
Could not fault this service!
Efficient
On time
Easy to track
And arrived earlier then expected France to USA
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lilia,
Thank you for your review, I'm sorry to hear you feel that way about the service.
We can only present a customer with an accurate quote whenever they enter the size / weight of their items using our quote tool. When you entered yours it provided you with your quote and the additional fuel surcharge that's currently in place.
Whilst your item was travelling through the network we received a notification from our courier partner that there was a discrepancy with the size of your suitcase. We sent you an email offering you to dispute the charge if you believed this was incorrect or if a customer used estimates they can pay the outstanding balance. You opted to pay the charge and emailed the team the next day to start a dispute.
I have been engaging with you following a negative review on another platform at the beginning of April. Explaining why we could not accept one of the images (as the images do not show the measurements from the widest points). However, you rejected to provide these. I am more than happy to continue to review the dispute if you are able to provide the 2 revised images showing measurements from the widest points.
Thanks,
Darren
Send My Bag